About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. What you'll do As a Customer Success Manager, SME & Growth, you'll own growth for a large portfolio of 1,000+ SME customers. You will leverage data-driven insights and automation to drive product adoption and revenue at scale. You will grow the existing customer base by using intent signals to trigger targeted outreach and running one-to-many campaigns that turn passive users into power users, helping them unlock the full value of the Airwallex platform. You'll drive customer engagement and revenue growth through proactive lifecycle marketing, education, and strategic support. This is a great opportunity to work cross-functionally with teams across Sales, Product, Marketing, and Operations. Responsibilities - Promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way - Educate and drive engagement with our portfolio of customers to use the full range of Airwallex products; collect and analyze customer feedback to enhance products, services, and engagement - Identify systemic friction points in the customer journey and work with Operations to solve them for the entire portfolio - Develop and execute data-driven lifecycle journeys to engage customers at key milestones. - Monitor intent signals and usage trends to trigger automated or semi-automated "save" and "expansion" campaigns Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications - 2+ years' experience in customer support, customer success, or account management in a fast-growing tech startup or financial services business - Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets - Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities - Experience crafting compelling customer messaging and running automated, one-to-many outreach or lifecycle campaigns - Clear prioritization skills, knowing when to apply high-touch outreach to top customers versus scalable, automated engagement for the broader portfolio - Bachelor's degree or equivalent experience Preferred qualifications - Familiarity with lifecycle marketing, customer segmentation, and data-driven engagement strategies - Understanding of fintech products Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

Shipping & handling responsibilities - Define and drive the multi-year technical strategy for Shippo's platform capabilities across cloud infrastructure, developer experience, and security - Establish architectural guardrails and governance frameworks that enable teams to move fast while maintaining security and reliability - Design high-level systems that solve significantly complex problems involving cloud infrastructure, deployment pipelines, and security tooling - Partner with Staff Engineers across Engineering to ensure clear ownership, system boundaries, and operational health - Establish company-wide engineering standards for infrastructure, deployment practices, and security by default - Create organizational mechanisms (templates, service catalogs, automated guardrails) that ensure teams maintain excellence without requiring direct oversight - Drive stronger application standards through self-service tooling and golden paths; reduce platform fragmentation and prevent siloed solutions - Identify and eliminate systemic organizational barriers that slow engineering velocity or create toil - Design and deliver solutions that maximize impact across the organization - from cost optimization to security automation to developer productivity - Conduct early investigation, prototyping, and experimentation to validate approaches before scaling across teams - Mentor and influence the career growth of Senior and Staff Engineers across platform teams - Navigate complex trade-offs (cost vs. security vs. velocity) with company-wide implications and drive adoption of difficult decisions - Partner with Security team to drive automation and secure-by-default practices into engineering workflows - Drive ownership and cost transparency for platform services that product teams consume - Maintain tight feedback loops with product teams to ensure platform capabilities directly address pain points - Lead proactive reviews of operational and system health across platform services - Produce long-lasting artifacts (talks, documentation, frameworks) that serve as force multipliers for the organization - Typically split time between shipping code, prototyping, libraries, and tooling (30%) and driving designs and standards in reviews (70%) Your shipping requirements - 12+ years of software engineering experience with deep expertise in platform engineering, distributed systems, or infrastructure - Strong hands-on software development skills with the ability to write production-quality code, build prototypes, and develop internal tooling and libraries - Proven track record leading multi-year, org-wide technical initiatives at high-growth technology companies - Hands-on experience with cloud cost optimization, infrastructure as code, CI/CD pipelines, and/or container orchestration (Kubernetes) - Experience building developer tooling, internal platforms, or improving engineering productivity at scale - Demonstrated ability to define technical strategy that aligns with business objectives and anticipate industry changes - Track record of building consensus across engineering leadership on complex architectural decisions - Experience establishing engineering standards and/or governance frameworks that scale - Proven ability to mentor senior technical talent and influence career growth - Excellent judgment in navigating trade-offs between competing priorities (cost, security, velocity, technical debt) - Strong communication skills - able to translate complex technical concepts for both technical and non-technical audiences - Comfortable with ambiguity - able to investigate, analyze, and prototype solutions before committing to broad rollouts - Strong analytical and data-driven decision making skills - Proven ability to build trust and collaborate effectively with product teams, security teams, and engineering leadership - Track record of driving engineering culture improvements and best practices adoption - Experience participating in hiring processes with a strong bar for technical excellence - BS or MS degree in Computer Science or equivalent experience Bonus - Experience at companies with SaaS, e-commerce, or logistics platforms - Background in both application development and platform/infrastructure engineering - Strong cloud infrastructure experience (AWS, GCP, or Azure) with demonstrated ability to balance cost, security, and developer experience - Working knowledge of security practices, compliance requirements, and secure-by-default architecture patterns - Contributions to open source projects or engineering community (talks, blog posts, frameworks) - Experience with usage-based infrastructure or multi-tenant platform architectures - Prior experience in startup or high-growth environments - Experience with service meshes (e.g. Istio) - Familiarity with configuration and maintenance of common infrastructure components such as Postgres, Redis, Elasticsearch, and Hadoop - Experience with observability platforms (Datadog, New Relic, SumoLogic, etc.) - 3+ years of experience in software development What is in the Shippo Package? - Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! - Take-as-much-as-you-need vacation policy & flexible working hours - One week-long company wide winter slow down - 3 Volunteer Days Off (VTOs) - WFH stipend to set up your home office - Charity donation match up to $100 - Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth - Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings Compensation Our Compensation Shippolicy: We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $212k to a max $287k annual salary (we tend to anchor our offers at the mid point $250k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California. The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section. Sail through the process: Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com Shippos in the wild: Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

Role Description We are seeking a dedicated and organized Head of Development to join Asian Connections Hub. Your role will be to lead and execute our fundraising and development strategies. This role will be instrumental in growing and diversifying funding sources to support our mission. You will oversee all fundraising activities, cultivate and manage donor relationships, and drive strategic partnerships to ensure the long-term financial health and impact of our organization. Responsibilities - Develop and Execute Fundraising Strategy: - Design and implement a comprehensive fundraising strategy that aligns with organizational goals, including individual giving, corporate sponsorships, foundation grants, events, and major gifts. - Set annual fundraising goals and create strategies to achieve and exceed these targets. - Donor Cultivation and Stewardship: - Build, nurture, and manage relationships with existing and potential donors, sponsors, and partners. - Develop donor engagement programs, ensuring personalized stewardship to foster long-term support and loyalty. - Grant and Proposal Management: - Identify and pursue grant opportunities aligned with our mission; collaborate with internal teams to prepare compelling proposals and applications. - Track grant deadlines, manage reporting requirements, and ensure compliance with grant terms. - Collaborate with our Partnership Team to plan strategic Partnerships and Corporate Giving: - Identify and secure corporate sponsorships, philanthropic partnerships, and other strategic funding sources. - Build relationships with corporate and community partners to enhance brand visibility and fundraising potential. - Oversee Development Operations: - Lead the development team, providing guidance, mentorship, and performance evaluations. - Oversee data management systems for tracking donations, donor interactions, and campaign effectiveness, using CRM software to manage and analyze fundraising data. - Event Planning and Management: - Lead planning and execution of fundraising events, including annual galas, donor appreciation events, and community outreach activities. - Work with the marketing and communications teams to promote events and secure sponsorships. - Reporting and Financial Accountability: - Prepare and present regular progress reports to senior leadership and the board of directors, highlighting successes, challenges, and areas for growth. - Track and report fundraising metrics and impact to ensure transparency and accountability. Qualifications - Proven experience in fundraising and development, preferably in a nonprofit environment. - Strong interpersonal and communication skills. - Ability to build and maintain relationships with diverse stakeholders. - Experience with grant writing and management. - Familiarity with CRM software and data management systems. - Strong organizational and project management skills. Requirements - Bachelor's degree in a relevant field; advanced degree preferred. - Minimum of 5 years of experience in fundraising or development roles. - Demonstrated success in meeting fundraising goals. - Ability to work collaboratively in a team-oriented environment. Benefits - Competitive salary and benefits package. - Opportunities for professional development and growth. - Flexible work environment.

Role Description - Lead and work collaboratively with a team of product managers, product designers, and other engineers to execute the features and improvements. - Provide strong technical leadership, raise the technical bar, maintain a data and results-driven culture, and nurture a team culture of high collaboration and trust. - Participate actively in detailed design, code reviews, and bug/issue investigations with the feature teams and support well-informed decisions toward business and engineering goals. - Come up with creative solutions to develop innovative interaction models to create compelling user experiences. - Execute in an agile model where you do up-front sprint planning, participate in scrums, and maintain a good glide path toward completion. - Own accurate costing for your engineering activities and execute with high accountability to schedule and quality. - Contribute to the development of the test infrastructure for our features. Company Description