Job Description: Title: Senior Director - Customer Success - Dealer Solutions Location: Remote US Reports to: SVP, Customer Success - Dealer Solutions Vacancy: This is a new position The Role: The Senior Director, Customer Success is responsible for executing the Customer Success strategy across the direct-to-dealer customer segment. This senior role ensures enterprise customers achieve measurable business outcomes and long-term value from our products and services, driving retention, expansion, and advocacy. The role partners closely with Sales, Professional Services, and Customer Solutions, and ensures seamless transitions across the customer lifecycle—from pre-sale technical validation, from implementation, to ongoing adoption and growth. The Senior Director serves as a key voice for customers within the organization and drives initiatives to enhance customer experience and usage, operational excellence, and long-term revenue growth. The Impact You Will Have in This Role:  In this role, you will build trusted relationships with customers, ensuring they realize the full value of our solutions. You will drive customer adoption, retention, and satisfaction by proactively identifying opportunities to support their success and aligning our products with their business goals. What You’ll Be Doing in This Role: Key Responsibilities Strategic Leadership & Organization Development - Help define the Customer Success strategy, frameworks, and processes to maximize retention, adoption, and expansion for dealer channel customers. - Establish metrics and KPIs for customer health, engagement, and financial outcomes (e.g., GRR, NRR, expansion). - Foster a culture of customer-centricity, operational discipline, and data-driven decision-making. - Build executive relationships with key dealer enterprise customers and act as a trusted advisor at the leadership level. Customer Advocacy & Outcomes - Deliver measurable business outcomes, including adoption, ROI, and value realization for participating dealers - Serve as the Voice of the Customer internally, providing strategic insights to Product and Customer Solutions. - Lead Executive Business Reviews (EBRs) and QBRs with enterprise customers alongside Sales. Cross-Functional Partnership & Swim Lane Governance - Customer Solutions (CS): Partner on pre-sale technical validation, pilots, and proofs of value; ensure smooth technical handoff to Customer Success post-sale. - Professional Services (PS): Collaborate to ensure seamless onboarding, adoption enablement, and delivery of value during implementation. - Provide strategic guidance on risk mitigation, escalation management, and high-touch account coverage. Retention, Growth, and Expansion - Own the strategic client impact on Gross Retention Rate (GRR), Net Revenue Retention (NRR), and expansion revenue. - Identify at-risk accounts and proactively intervene to prevent downsell or churn. - Partner with Sales to identify expansion opportunities and support account growth strategies. - Use insights from adoption, usage, and performance metrics to shape renewal and expansion strategies. Operational Excellence & Continuous Improvement - Support adoption of standardized processes, tools, and reporting for the Customer Success organization. - Measure account health, risk, and opportunity. People Leadership Support a high-performance, customer-focused culture across the Customer Success team Qualifications of this Role: Qualifications - Bachelor’s degree required. - 10-15 year of dealership management experience - 10+ years of progressive experience in Customer Success, Account Management, or Customer-Facing Leadership roles. - 5+ years of experience leading high-performing Customer Success teams. - Proven track record of driving retention, expansion, and adoption for enterprise B2B clients. - Strong understanding of technology-enabled solutions, platforms, or SaaS products. - Excellent executive presence, communication, and relationship management skills. - Strong analytical skills with the ability to interpret usage, adoption, and financial metrics to inform strategy. Metrics & Measures of Success - Gross Retention Rate (GRR) and Net Revenue Retention (NRR) improvements. - Expansion pipeline contribution and closed expansion revenue. - Adoption, usage, and product engagement metrics across customer segments. - Customer satisfaction (NPS) and engagement score improvements. - Timeliness and quality of EBRs, QBRs, and success plans. The Hiring Manager says:  Customer success is at the heart of how we build lasting relationships with our clients. I’m looking for someone who is passionate about helping customers achieve real value from our solutions and who enjoys partnering closely with clients to drive meaningful outcomes This position has a starting salary range of $195,000 USD per year, OTE to be discussed. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

We anticipate the application window for this opening will close on - 27 Mar 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this roleBring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales as we engineer the extraordinary and change lives. DESCRIPTION: The Regional Sales Director, Cardiac Rhythm Management (CRM)/Cardiac Ablation Solutions (CAS), is responsible for the Regional strategic direction of the Specialty Therapy products inclusive of Micra, EVICD, Linq and future product innovations. The Therapy Business Director is also responsible for the management of all planning and business results and will be measured for by Revenue, SGM and Expense targets among other KPI's. The leader will be responsible for creating and overseeing the execution of the business plan, and managing overall Specialty Therapy performance, including budget planning, forecasting and Quarterly Business Review (QBR) process in alignment with the Regional Vice Presidents and Business Unit Leaders. The position will be responsible for leading, engagement and development of all Specialty Therapies resources. RESPONSIBILITIES: - Lead the Specialty Therapies regional business planning and execution, including key product launches, sales training, local customer engagement events, congress presence and promotional activities - Work closely with RVP, US Business leaders, Sales operations, CRM DM’s, STM to develop, implement and execute regional/local business plans - Deploy market development and marketing plans aimed at generating short and long-term growth. Closely manage account selection and prioritization of target for new therapy penetration to maximize revenue and procedural success - Collaborates with CRM DM in executing customer engagement and sales activities to physician/account customers - Consistently and effectively communicates appropriate product, market, clinical, competitive information to sales organization to maximize sales results - Develop relationships with Key Opinion Leaders (KOLs) - Conducts market assessment to identify customer insights, market trends, barriers, and opportunities for growth in specialty portfolio - Utilizes 3rd party data and sales analytics on market size, opportunity, and penetration level - Provide input to US Business Leaders for the Strategic Planning process including annual updates to market models and segmentation exercises People Management - Manages the motivation, performance, and development of the Specialty Therapies team - Consciously create a workplace culture that is consistent with the overall organization and that emphasizes the identified mission, guiding principles, and quality of the organization - Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning - Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and regular interpersonal communication - Work with Human Resources staff to recruit, interview, select, hire and retain talent that meets and exceeds performance needs - Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities - Foster a spirit of teamwork and unity among team members that allows exchanging ideas, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together - Perform additional duties in line with company business requirements - Travel requirements: 75% MUST HAVE: BASIC QUALIFICATIONS: IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME - Bachelor's degree - 7+ years proven successful sales leadership experience - 10+ years prior experience in the healthcare industry, in a Technical/Sales Marketing role NICE TO HAVE: DESIRED/PREFERRED QUALIFICATIONS: - Preference given to candidates with Cardiac Rhythm Management or Cardiac Ablation Solutions Sales and Leadership experience - Master’s in business administration - Experience managing sales teams, product portfolios, launching new therapies and developing new markets - Proven ability to operate in a matrix environment and work effectively with sales management, customers and across regional and organizational boundaries - Proven ability to effectively communicate (written and verbal) at all levels in an organization and with diverse groups - Strong proficiency in MS Office, including PowerPoint, Excel, Word and Outlook - Excellent organizational skills and demonstrated ability to handle multiple tasks accurately and efficiently - Prior experience in fast-paced office with multiple priorities - Must be customer service oriented with strong interpersonal skills - Excellent presentations skills - Responsive, action-oriented, and innovative problem solver - Great attention to detail - Flexibility and ability to adapt to change - Achievement-oriented and demonstrated ability to self-start projects and/or tasks PHYSICAL JOB REQUIREMENTS: - The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile - Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC) - Sitting, standing and/or walking for up to eight plus hours per day - Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):150000 This position is eligible for an annual long-term incentive plan. In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.https://www3.benefitsolver.com/benefits/BenefitSolverView?DO_NUM=182665432&error_page=errorpage&page_name=public/download_document¤t_page=admin/refcenter/index&session_co_num=30601&CSRF=aa8b608e81c0aa2acc1346278c504be7963ad2607c15b238282af8d3b5ef0007 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. General Description: The Director, USMA Field Medical Excellence, reporting to the Senior Director, USMA Field Medical Excellence, will support BeOne’s Medical Affairs field teams across the US. This position’s primary focus will be on activities involving the identification and optimization of digital tools and systems and technology advances utilized by Field Medical for HCP identification, scientific interactions, performance monitoring and reporting, and demonstration of impact. This role will work cross- functionally with commercial, business analytics, IT and Medical Affairs field management to optimize the effectiveness of Field Medical Directors and Medical Affairs within BeOne. This role will consider candidates at the Associate Director, Director and Senior Director level based on experience. Essential Functions of the Job: - Implement and optimize utility of relevant digital systems and tools - Assess industry advances and BeOne Medical opportunities around digital systems and tools, AI, etc. and facilitate solutions to improve (1) tracking Field Medical performance and impact (e.g., CRM and systems generating Leadership dashboards and reports), (2) HCP identification and internal/external activity monitoring and engagement prompts, (3) field-use content management and presentation to HCPs, (4) internal approval systems and repositories - Act as Field Medical expert and resource for our digital systems and tools (including AI tools); Deliver new and refresher trainings to Field Medical colleagues on relevant BeOne digital systems and to - Enhance methods for measuring and reporting metrics and KPIs - Implement approaches to improve methods for tracking and reporting Field Medical metrics/KPIs and demonstration of value and impact (via HCP surveys, dashboards, push reports, etc.) and work with Field Medical Leadership to prepare templates and reports for activity assessments, business reviews, Sr Leadership meetings, etc. - Improve and standardize Field Medical onboarding, lists and system access management - Implement onboarding checklists for new hires, monitor and maintain relevant Field Medical distribution lists, Teams channel memberships, territory maps, HCP target lists, access/licenses to digital systems, etc. Supervisory Responsibilities: - None Computer Skills: Advanced competency in Teams, excel, PPT and related software Other Qualifications: Advanced competency in digital tools and advances in Pharma, including CRMs, AI, omnichannel, content management solutions, etc. Travel: 10-20% Global Competencies When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. - Fosters Teamwork - Provides and Solicits Honest and Actionable Feedback - Self-Awareness - Acts Inclusively - Demonstrates Initiative - Entrepreneurial Mindset - Continuous Learning - Embraces Change - Results-Oriented - Analytical Thinking/Data Analysis - Financial Excellence - Communicates with Clarity Salary Range: $192,100.00 - $252,100.00 annuallyBeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process. Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness. We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact accommodationsus@beonemed.com.

Would you like to lead digital transformation? Do you enjoy working with people? Join our Digital Technology Team Position Overview We’re a global Fortune 500 building the next generation of digital capabilities – and we are looking for someone who is excited to shape the architectural backbone that will carry us into the future. We move fast, solve real problems, and value the importance of establishing architectural patterns that reflect our business priorities. We are hiring an exceptional Enterprise Architecture leader to mature and scale our EA capability across our Oilfield Services & Equipment business. This role will define vision, modernize design standards, drive alignment between our business & digital teams, and shape how the organization evaluates, designs, and delivers technology solutions. This role combines strategic architecture vision with hands-on leadership, vendor collaboration, coaching, governance, and cross-functional influence. Our ideal candidate is a builder, simplifier, and forward-looking architect who can leverage business priorities and strategic differentiation to define patterns that deliver results. You thrive in complexity, communicate clearly, and elevate the teams around you. Key Responsibilities: - Own the EA strategy, operating framework, and roadmap - Mature EA function including design principles, governance, processes, repositories, and templates - Develop and maintain enterprise-wide capability maps, domain maps, and reference architectures aligned to business goals - Act as design partner, not just a gatekeeper – roll up your sleeves to support complex / major programs where architecture clarity is critical - Operate design authorities; review and approve architectures for major initiatives - Embed patterns and standards into delivery ways of working and coaching mechanisms - Translate emerging tech experiments into a pragmatic POV to the organization, enabling enterprise-ready patterns, guardrails, and architectural recommendations - Collaborate with IT leadership team to define technology strategy by influencing investment decisions and system modernization priorities - Mentor architects, application teams, and business stakeholders Fuel your passion. - Demonstrated experience significantly maturing an EA function with 10+ years in enterprise and solution architecture - Hands on technical experience leading large-scale digital transformation - Understanding of core technologies (ERP, CRM, PLM, MDM, Integration/ Middleware, etc. with strong SAP ERP background including S/4HANA experience) - Understanding of DevOps practices including branching strategies, CI/CD pipelines, test automation, and release orchestration across an integrated ecosystem of applications - Understanding of security and vulnerability management best practices - Strong experience in large, global, multi-system environments with complex process and integration landscapes - Preferred experience in Fortune 500 industrial / services domains - Curiosity for emerging technologies - Strong vendor management passion and acumen - Excellent communication skills & proven ability to influence stakeholders in complex environments Work in a way that works for you. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can confidently offer the following flexible working patterns: • Remote working where appropriate subject to the demands and needs of the role. • Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. The Good Stuff We believe in rewarding our people with a package that reflects how much we value their input. Join us, and you can expect: • Generous annual leave and money to spend on wellbeing activities. • Life assurance and income protection • Private medical cover • A defined contributory savings plan • Additional elected benefits. About Us At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we develop and deploy industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we bring our expertise to make oil and gas safer, cleaner, and more efficient. Join us. Are you seeking an opportunity to make a real difference in a company that values ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you! About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Digital Technology Senior Manager - Architecture