We will not be accepting any applications from the following areas: California, New York, Wyoming, Colorado, Minnesota, Michigan, New Jersey, Illinois, Massachusetts, Washington, Maryland, DC, Montana, Iowa, Pennsylvania, Oregon, Connecticut, South Dakota, Nevada, Alaska and Hawaii. ***Schedule is Monday- Friday 12-8pm EST Only*** We are seeking a Care Coordinator that specializes in back office responsibilities including but not limited to referral management, prior authorizations, specialty pharmacy & infusions, and medical records to help deliver and implement clinical strategies and assist in member care coordination in collaboration with a multidisciplinary clinical team. As a core member of the clinical team, you will utilize a high level of attention to detail, organization, and communication skills to help obtain, manage, and follow up on member referrals and prior authorizations to ensure key care plan goals are met. A strong ability to manage multiple priorities, knowledge of CPT and ICD-10 codes and proficiency in navigating the prior authorization process will contribute to positive member outcomes of safe and highly efficient care delivery. You will have access to ongoing training and support from a GI focused team to help you develop an expertise with digestive health conditions. What you’ll do? - Collaborate with a multidisciplinary team of care providers (including MDs, NPs, RDs, Behavioral Health Providers, and Health Coaches) to provide a whole-person approach to member care. - Responsible for the coordination, tracking and communication of patient referrals, prior authorizations, and medical records to promote team awareness and patient safety - Ensure comprehensive communication and expectations are explained to the member throughout the referral and authorization process - Provide complete and accurate registration of referrals and authorizations including patient demographics, current insurance information and clinical documentation to external providers and specialty pharmacies - Offer proficient knowledge of referrals, insurance requirements and the prior authorization process to internal and external resources, to eliminate barriers to care execution and provide follow up on progress toward meeting key goals. - Prioritize incoming referral, medical record requests, and authorization requests according to urgency - Apply knowledge of CPT and ICD-10 codes to obtain authorizations in a timely manner while demonstrating understanding of payer medical policy guidelines - Initiate appeals for denied authorizations and maintain close follow up to ensure positive member outcomes - Engage in external coordination of pharmacy support services to ensure members receive all necessary support services available throughout the prior authorization process - Assist members in accessing services, providing personalized customized customer service and support while maintaining close communication with members of the care coordination team. - Manage key reports and track relevant data to identify successes and drive refinements in operational processes. - Openness and ability to cross-train in additional care coordination tasks and responsibilities to support full cycle member engagement - Partner with the Clinical Operations leadership team to define and help iterate on strategies for member care coordination Who You Are? - Minimum of 2-3 years experience working in a healthcare coordination, care or case management role, preferably in a digital healthcare environment. - Must be able to work Monday through Friday 12pm - 8pm EST. - Fluent in healthcare terminology or working understanding of clinical concepts. - Background knowledge in navigating health insurance plans and coverage on the part of patients. Must be able to provide breakdown of benefits analysis to consumers. - Ability to work in a cross-functional interdisciplinary modality and effectively create solutions for complicated patient concerns. - Comfortable and competent with using common administrative technologies (e.g. Zoom, Slack, Office or equivalent), charting electronically in EMR/EHR systems , experience delivering on telehealth platforms preferred. - Excellent verbal and written communication skills required. - Excellent customer service qualities required. - Ability to provide occasional weekend coverage required. - Have a dedicated, quite working space that is free from distraction and reliable, high speed internet access. - Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, etc. preferred What you'll bring to the team? - Ability to solve problems, think outside-the-box, and be resourceful - Must be result-oriented, a quick learner and self-starter - Ability to roll up your sleeves to get things done yourself, as well as work in a cross-functional team environment - Well organized, ability to manage multiple projects at once, eye for details, and collaborate within and across teams - Thrive in entrepreneurial environment, comfortable with ambiguity, and confident in making decisions - Operate with high integrity and accountability for results Why Work At Oshi? We’re revolutionizing GI care — and our employees are driving the change. We’re a hard-working and fun-loving team, committed to always learning and improving, and dedicated to doing the right thing for our members. To achieve our mission, we invest in our people: We make healthcare more equitable and accessible: - Mission-driven organization focused on innovative digestive care - Thrive on diversity with monthly D&I discussions, activities, and more - Virtual-first culture: Work from home anywhere in the US - Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity We take care of our people: - Competitive compensation with a starting pay range of $45,000-$52,000 - Work from home stipend - Employer-sponsored medical, dental and vision plans - Access to a “Life Concierge” through Overalls, because we know life happens - Tailored professional development opportunities to learn and grow We rest, recharge and re-energize: - Flexible paid time off - Paid company holidays to power down - Team events, such as virtual cooking classes, games, and more - Recognition of professional and personal accomplishments Compensation Range $45,000—$52,000 USD Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements. Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions. Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law. This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement. For more information, visit us at www.oshihealth.com Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!

We are seeking a dependable and detail-oriented Reservations & Scheduling Coordinator to support clients by managing bookings, coordinating schedules, and ensuring all reservation details are accurate and confirmed. This fully remote position is ideal for someone who enjoys organization, clear communication, and providing reliable support throughout the scheduling and booking process. In this role, you will communicate with clients to gather necessary information, coordinate reservations, and help ensure that all scheduling timelines run smoothly. You will review booking details carefully, track updates or changes, and maintain organized records using internal systems and digital tools. Your attention to detail and ability to manage multiple requests will help create a seamless and well-organized experience for clients. The ideal candidate is proactive, organized, and comfortable working independently while maintaining strong communication and follow-through. Key Responsibilities - Coordinate reservations, scheduling requests, and confirmations - Communicate with clients to collect details and provide timely updates - Review booking information to ensure accuracy and completeness - Monitor schedules and track changes or adjustments as needed - Maintain organized records within internal systems and digital platforms - Follow up on outstanding items to ensure all details are finalized Qualifications - Strong communication and organizational skills - High attention to detail and strong time-management abilities - Comfortable using digital tools, scheduling platforms, and online systems - Ability to work independently in a remote environment - Customer service, scheduling, or administrative experience preferred but not required Additional Details - 100% remote work environment - Training and ongoing support provided - Opportunity to develop coordination and client service skills within a supportive team Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Provide administrative support to staff. Typical support tasks include scheduling meetings, maintaining department calendars and call lists, and supply ordering.

Role Description This role supports student enrollment, customer communication, scheduling coordination, and administrative operations across swim school locations. Key Responsibilities - Customer Service & Lead Management - Manage inbound and outbound calls, emails, and messages from families. - Provide clear information about swim programs, pricing, and schedules. - Convert inquiries into enrolled students. - Enrollment & Scheduling Coordination - Schedule swim lessons and coordinate class availability. - Manage bookings, cancellations, and reschedules. - Coordinate schedules between families and instructors. - Customer Communication & Retention - Follow up with leads and enrolled families. - Provide updates, reminders, and class information. - Ensure a positive customer experience throughout the enrollment process. - CRM & Administrative Support - Maintain accurate student records in the CRM. - Update enrollment status, notes, and customer interactions. - Assist with reporting, tracking, and internal documentation. - Operational & Marketing Support - Assist management with administrative workflows. - Support coordination tasks across swim school locations. - Assist with light social media or marketing coordination when required. Qualifications - Minimum 2 years of experience in customer service, client support, or virtual assistant roles. - At least 2 years of experience scheduling appointments, coordinating calendars, or managing service bookings. - Minimum 2 years of experience handling inbound inquiries and follow-ups via phone, email, or messaging platforms. - At least 2 years of experience using CRM systems or customer management tools such as HubSpot or similar platforms. - Minimum 2 years of experience managing multiple operational tasks simultaneously such as customer communication, scheduling, and administrative tracking. Requirements - Experience with CRM systems such as HubSpot or similar platforms. - Familiarity with Google Workspace, Zoom, RingCentral, Canva, or related tools. - Ability to learn new tools and workflows quickly. - Professional and quiet remote work setup (PC) with reliable high-speed internet. - Strong Zoom presence and polished communication skills. - Ability to balance client interactions with administrative responsibilities. - Submission of an introductory video is required as part of the hiring process. Benefits - Stable, full-time remote work paid in USD. - Opportunity to support a nationally recognized education brand. - Career growth within customer experience and operations roles. - Professional remote work culture and training support. - Long-term development opportunities with growing U.S. businesses.