Provide administrative support to staff. Typical support tasks include scheduling meetings, maintaining department calendars and call lists, and supply ordering.

Role Description This role supports student enrollment, customer communication, scheduling coordination, and administrative operations across swim school locations. Key Responsibilities - Customer Service & Lead Management - Manage inbound and outbound calls, emails, and messages from families. - Provide clear information about swim programs, pricing, and schedules. - Convert inquiries into enrolled students. - Enrollment & Scheduling Coordination - Schedule swim lessons and coordinate class availability. - Manage bookings, cancellations, and reschedules. - Coordinate schedules between families and instructors. - Customer Communication & Retention - Follow up with leads and enrolled families. - Provide updates, reminders, and class information. - Ensure a positive customer experience throughout the enrollment process. - CRM & Administrative Support - Maintain accurate student records in the CRM. - Update enrollment status, notes, and customer interactions. - Assist with reporting, tracking, and internal documentation. - Operational & Marketing Support - Assist management with administrative workflows. - Support coordination tasks across swim school locations. - Assist with light social media or marketing coordination when required. Qualifications - Minimum 2 years of experience in customer service, client support, or virtual assistant roles. - At least 2 years of experience scheduling appointments, coordinating calendars, or managing service bookings. - Minimum 2 years of experience handling inbound inquiries and follow-ups via phone, email, or messaging platforms. - At least 2 years of experience using CRM systems or customer management tools such as HubSpot or similar platforms. - Minimum 2 years of experience managing multiple operational tasks simultaneously such as customer communication, scheduling, and administrative tracking. Requirements - Experience with CRM systems such as HubSpot or similar platforms. - Familiarity with Google Workspace, Zoom, RingCentral, Canva, or related tools. - Ability to learn new tools and workflows quickly. - Professional and quiet remote work setup (PC) with reliable high-speed internet. - Strong Zoom presence and polished communication skills. - Ability to balance client interactions with administrative responsibilities. - Submission of an introductory video is required as part of the hiring process. Benefits - Stable, full-time remote work paid in USD. - Opportunity to support a nationally recognized education brand. - Career growth within customer experience and operations roles. - Professional remote work culture and training support. - Long-term development opportunities with growing U.S. businesses.

Employment Type: Full timeShift: Description: Mercy Home health is seeking a full time afternoon Intake coordinator Must be available for a full time Afternoon shift Monday-Friday, 11:30 AM to 8PM and a weekend rotation every 4-6 weekends which are 8-4:30 pm, with an evening & weekend differential. Mercy Home health is seeking a full time afternoon Intake coordinator Must be available for a full time Afternoon shift Monday-Friday, 11:30 AM to 8PM and a weekend rotation every 4-6 weekends which are 8-4:30 pm, with an evening & weekend differential.​ The Intake Coordinator for Mercy Home Health is responsible for communicating, coordinating and documenting care for the transition of patients to home-based services. This role is also responsible for identifying / determining appropriateness of care, gathering medical, gathering /verifying insurance and financial data, documenting in the EMR and communicating with patients and families as well as working with Care Management, physicians and referral sources. The Intake Coordinator is often the first point of contact for referral sources and people referred for Home Based Services. This role requires a high-level skill set for screening and referral triage, customer service, critical thinking and the ability to navigate multiple applications and computer systems. Responsible for processing entry of all home care referrals, insurance information and service requests for Mercy Home and Community Health Services into agency Electronic Medical Record. Distributes referral information to each business entity daily. Requirements include: - High School diploma or equivalent - Health care experience preferred - Excellent communication and customer service skills. - Displays optimal critical thinking skills. - Knowledge of Medicare rules and regulations preferred - Working knowledge of managed care environment preferred - Experience multi-tasking on multiple computer systems.. - Must have valid Driver’s license and reliable transportation to and from work site. - Opportunity to work from home. Must have reliable internet.**** It is work from home position, but could always change in the future. - Experience in working with Microsoft products such as Word, Excel, OneNote - Must be available for a full time Afternoon shift Monday-Friday, 1-9:30pm and every 4-6 weekends which are 8-4:30pm, with an evening & weekend differential. Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program Your opportunity - Excel with supportive, motivated colleagues in an inspiring environment - Flexibility - Competitive salary - Career paths and professional development Benefits - Health, dental and vision insurance benefits on your first day - Daily Pay offered - Short and long-term disability - 403b - Generous paid time off - Mileage reimbursement - Comprehensive orientation About Mercy Home Health Mercy Home Health is a member of Trinity Health At Home, a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Faith-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare. Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

• Order and maintain supplies inventory • Organize and schedule appointments • Plan meetings and take detailed minutes • Basic office tasks, including scanning, copying and printing • Write and distribute correspondence as needed • Assist in the preparation of regularly scheduled reports • Maintain contact lists