Role Overview The Platform Operations Associate (Salesforce Administrator) will own operational support for the Mariner’s current Compass Salesforce org and any upcoming orgs as designated with the firm strategy, managing user requests, troubleshooting issues, and delivering reporting and light automation enhancements. This individual will act as the front line for Salesforce cases and ensure that the system continues to meet business needs effectively and efficiently. This is a highly internal-facing role, working directly with business teams to resolve access, reporting, and system issues. Key Responsibilities User Support & Case Management - Manage and resolve Platform cases (permissions, access, profile/role updates, troubleshooting) - Provide timely resolution to reporting and dashboard issues - Serve as a point of contact for Platform user support Reporting & Analytics - Build and maintain reports and dashboards - Ensure reporting requests are scoped appropriately and align to business needs - Maintain reporting consistency and data accuracy Automation & Enhancements - Develop and maintain Flows, validation rules, and light system enhancements - Support incremental improvements driven by business requests - Assist with testing and deployment activities Data Quality & Governance - Monitor and improve data hygiene within FSC - Support validation improvements and standardization efforts Integration & Technical Support - Assist in troubleshooting integration-related issues - Coordinate with vendors or technical teams as needed - Support ongoing platform stability What Success Looks Like in This Role - Platform cases are resolved efficiently and consistently - Users experience minimal friction in accessing and using Salesforce - Reporting is accurate, reliable, and trusted - Platform enhancements are implemented cleanly and with minimal rework - Data quality steadily improves over time Qualifications - Salesforce Administrator Certification preferred, or willing to obtain within 60 days of onboarding - 1–4+ years of Salesforce administration experience (Financial Services Cloud experience a plus) - Experience with: - User setup & permission management - Reports & dashboards - Flows and validation rules - Basic troubleshooting and issue resolution - Strong organizational and case management skills - Ability to communicate clearly with non-technical stakeholders #LI-JS1 #LI-REMOTE We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance. EOE M/F/D/V

Location: Remote (must be located in the U.S.) Employment type: Full-time W2 Team: Product About Nema Health Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. We are on a mission to help all trauma survivors find lasting peace & healing. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that’s accessible, trauma-specialized, and deeply patient-centered. At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you’re someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit. About the Role We’re hiring a Product Operations Manager to be the operational backbone of our product team. You’ll own the systems and workflows that keep Product, Clinical, and Operations aligned — from managing bug intake and feature requests to coordinating clinician account setup and supporting smooth feature rollouts. You will ensure the team runs efficiently and is able to keep up with the roadmap. You’ll bring structure to ambiguity, create clarity across teams, and enable PMs and builders to focus on delivering meaningful value to patients and providers. Ultimately, you will be the reason why the team can succeed on a daily basis, while getting the opportunity to hone key product-related skills. This is a hands-on role for someone who enjoys execution, systems thinking, and being the connective tissue across teams. What You’ll Do: Feedback, Insights & Issue Management - Own the bug tracking process end-to-end: triage, prioritize with PMs, ensure visibility, and track resolution - Run bi-weekly feature request reviews, consolidating and organizing inputs across teams - Maintain a structured system connecting feedback to roadmap discussions - Support ongoing improvements to internal product operating processes Knowledge Management & Tooling - Build and maintain internal product documentation and a scalable knowledge base for Product and cross-functional teams - Manage product-related account creation, permissions, and offboarding for new hires - Optimize product tools and workflows to improve efficiency and reliability Launch & Rollout Support - Coordinate feature releases, including readiness checklists and internal communications - Support rollout playbooks, enablement materials, and release updates to the broader business - Ensure new features are clearly documented and accessible to stakeholders What You’ll Achieve: In the first 3 months, you will: - Build strong relationships with Product Managers and key cross-functional partners - Develop a clear understanding of our product, users, and current roadmap - Take ownership of key back-bone infrastructure such as bug tracking, feature intake, and clinician account workflows - Improve visibility into open issues and feature requests so the team can be proactive - Bring more structure and predictability to product-related requests In the first 6 months, you will: - Run bi-weekly feature request reviews independently and feed insights into roadmap discussions to improve how Nema prioritizes work - Establish a reliable, scalable process for clinician onboarding and offboarding within our systems - Improve launch coordination and internal product communications - Reduce friction between Product and cross-functional partners to help the organization meet business-level goals In the first 12 months, you will: - Become the go-to operational partner for the product organization - Build a scalable intake and issue management system that supports a growing team - Strengthen coordination with cross-functional teams through designing & implementing best-practice documentation & training playbooks - Contribute meaningfully to how the product team is structured and how updates are communicated across the company Qualifications You’ll be a great fit if you: - Have 2-4 years of experience in Product Operations, Product Management, Business Operations, Strategy & Operations, or a similar role where you supported cross-functional execution - Desire your next role to be one where you can absorb, learn, grow and develop your career in product operations while contributing meaningfully to a mission-driven startup - Thrive in high-ownership environments where you manage processes end-to-end - Are highly organized and detail-oriented, with strong follow-through - Have experience managing workflows, intake systems, or operational processes - Communicate clearly and write effectively - Bring a structured, systems-oriented mindset and enjoy improving how things work - Are proactive, resourceful, and comfortable operating in ambiguity Why Join Nema We’re a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma related disorders. As part of Nema, you’ll help build a company where both patients and employees can thrive. What We Offer - Competitive compensation with an annual base range of $110,000 to $130,000 (to be determined based on your experience and qualifications) as equity - Comprehensive benefits including healthcare - Generous PTO and flexible work hours - Remote-first culture with supportive team norms - Inclusive, trauma-informed leadership - Opportunity to grow with a fast-moving, mission-driven company

Role Description This is a Full-Time (40 hours per week — no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a.m. to 3 p.m. Pacific Time. Yelp is looking for a well-rounded and well-organized individual to join our User Operations team. The ideal candidate has: - A keen eye for detail to catch inconsistencies or red flags as you evaluate businesses. - A ready appetite for new information to get familiar with the laws and regulations governing myriad industries. - A sharp memory to track and record the outcomes of your research. In this role, you will: - Support both new and existing advertising products by verifying and processing consumer claims and evaluating businesses for eligibility. - Communicate findings to a range of audiences—including business owners, customers, and internal stakeholders. - Develop subject matter expertise in Yelp’s business vetting practices. - Enhance your research skills to confirm that businesses are properly licensed and compliant with relevant government and non-government agencies and boards. - Be on the forefront of Yelp’s efforts to improve business verification for our users and support products for our advertisers. - Receive a wide perspective on how diversified industries operate and learn about the legal requirements. - Get exposure to different facets of business such as day-to-day operations, quality assurance, project management, and execution. Qualifications - Bachelor’s Degree (or equivalent degree). - Tech fluency - comfortable operating primarily (or exclusively) online through a variety of tools and platforms. - The ability to calibrate your message to a variety of technical and nontechnical audiences. - The patience and focus to deliver consistent, quality work. - A positive, can-do attitude - ready to pitch in on new projects and help teammates. - Tenacity - able to make sense of novel problems and work through them until the end. - Comfortable with role shifting as priorities shift. - Experience using spreadsheets like Google Sheets or Excel to sort through large datasets is a plus. - Fluent in legalese - able to make sense of laws and regulations for real-life consumers and businesses. - Solid online sleuthing skills - ability to navigate government datasets/databases. - Basic knowledge of what Yelp does and why (knowledge of Yelp Products and Product flows is a plus). Requirements - Note: While this position offers some flexibility in your schedule, you are required to work during our core hours as part of your 8-hour shift: 10am – 3pm Pacific Time. Benefits - Effective your first day: Full medical, vision, and dental. - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday. - Up to 14 weeks of parental leave. - Monthly wellness subsidy. - Work from home reimbursement. - Flexible spending account. - 401(k) retirement savings plan. - Employee stock purchase plan. - Compensation for this position is $40,000.00 annually. You may also be offered a bonus and benefits.

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey's Top Workplaces for 2021-2025! About the Role: Meevo is looking for a hands-on Manager, Product Owners to lead our Product Owner function in a matrix model. Product Owners report into this role regardless of which Product Manager they support. Reporting to the Chief Product Officer and partnering daily with product and technology leadership, you will be responsible for ensuring consistent, high-quality execution across scrum teams by setting standards for requirements, refinement, sprint planning, and UAT, and by coaching Product Owners to translate product strategy into clear, sprint-ready backlogs. In addition to people leadership, this role will operate as an individual contributor to oversee the day-to-day work of our BAU teams (defects and maintenance), ensuring predictable delivery, timely triage, and continuous reduction of recurring issues. This is a remote role. Key Responsibilities: - Hire, onboard, coach, and conduct performance reviews for Product Owners; build and run a coaching and skills development program that raises quality, clarity, and consistency of delivery artifacts across teams. - Lead the Product Owner “practice” for Meevo: define, clarify, and enforce standards for requirements, refinement, sprint planning, and UAT to ensure predictable delivery and high-quality releases. - Ensure Product Owners consistently translate approved product strategy and roadmap initiatives from Product Managers into sprint-ready backlogs with strong acceptance criteria, clear dependencies, and well-understood scope. - Establish and maintain backlog hygiene expectations (definition of ready, story quality, estimation practices, dependency management) and ensure adherence across teams. - Set operating rhythms across POs and delivery teams (cadences, ceremonies, cross-team dependency reviews) to align sprint goals, capacity, and sequencing so releases are achievable and risks are surfaced early. - Own prioritization of PO capacity and allocation across teams in partnership with Product and Technology leadership to ensure the highest-value work is staffed appropriately. - Own and continuously improve UAT readiness and execution practices: ensure testability, stakeholder alignment, and timely sign-off without derailing sprint commitments. - Drive productivity improvements by evaluating and piloting AI tools and workflows that help Product Owners produce higher quality requirements, faster refinement, better consistency, and improved traceability. - Track progress and delivery health in Azure DevOps and Aha to surface risks, blockers, scope changes, and release status to leadership with clear corrective actions. - Operate as an IC leader for BAU: manage the day-to-day intake, prioritization, and throughput of defect and maintenance teams; enforce SLAs where applicable; and ensure defects are triaged promptly and resolved with appropriate root cause focus. - Champion execution-first culture: maintain realistic commitments, protect teams from churn, and ensure stakeholders get accurate status and tradeoffs early. Requirements: - Bachelor’s degree in business, computer science, or a related field (or equivalent experience). - 7+ years in a Product Owner role (or comparable agile delivery role) with 3+ years of direct people management experience. - Demonstrated success leading multiple scrum teams and coordinating cross-team dependencies to deliver on a recurring release cadence in a SaaS environment. - Deep expertise in PO craft: writing high-quality user stories, managing backlogs, refinement practices, sprint planning, acceptance criteria, and UAT coordination. - Strong operational leadership: able to run BAU workstreams (defects/maintenance), establish intake and prioritization discipline, and improve reliability over time. - Expert user of Azure DevOps for sprint execution and Aha for roadmap visibility and intake coordination. - Strong communication and conflict-resolution skills; can balance stakeholder demands with team capacity and maintain clear decision-making and escalation paths. - Availability for working hour overlap with the Eastern Time Zone. - Willingness to travel to our Parsippany, NJ office up to two times per year. We offer: Paid Time Off (PTO) and Holidays Enjoy a generous 4 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day because we believe in taking care of you! Medical, Dental, and Vision Benefits Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for. Life Insurance Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost, 100% on us! Long-Term and Short-Term Disability Insurance Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back, Millennium Systems International covers the full cost of Long-Term Disability at 100%. 401(k) Retirement Plan Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.