Nema Health

Title: Therapy Lead Location: United States, Remote Job Description: Job type: Full Time · Department: Clinical · Work type: Remote United States About Nema Health Nema Health is a high-growth PTSD and trauma-care startup led by clinicians and survivors. Our mission is to guide trauma survivors through every step of their healing journey—beginning with the intensive, remote delivery of Cognitive Processing Therapy (CPT). Our outcomes speak for themselves: fast, high-quality recovery delivered with empathy, rigor, and evidence-based care. At Nema, how you work matters as much as what you deliver. We are building a patient-centered, collaborative, and growth-oriented workplace, and we are looking for leaders who share that vision. Why Practice at Nema? - Unparalleled Professional Growth: Receive extensive internal training and weekly CPT technique supervision directly from Dr. Kate Chard, co-inventor of CPT. - Clinical Excellence & Rigor: Participate in cutting-edge research, program development, and receive ongoing mentorship from renowned national clinical leaders. - True Impact: Deliver highly effective, intensive care to survivors who deserve the most compassionate, evidence-based treatment available. Role Overview We are seeking a Therapy Lead to play a pivotal role in ensuring Nema’s therapists deliver exceptional, evidence-based care. Standing at the intersection of clinical care, people leadership, and operational excellence, you will serve as a "player-coach"—managing a team of therapists while maintaining your own clinical practice. This role is ideal for a mission-driven leader with deep expertise in trauma treatment, strong supervisory skills, and a passion for building high-quality, scalable care systems in a fast-paced, innovative environment. Key Responsibilities Clinical Supervision & Team Leadership - Team Management: Provide direct clinical and training supervision to a team of up to 12 Staff Trauma Therapists (STTs), ensuring strict adherence to Nema’s clinical standards, policies, and evidence-based frameworks. - Culture & Cohesion: Lead weekly team meetings to strengthen cohesion, share clinical insights, and address operational needs. - Performance Management: Conduct performance evaluations, offering structured feedback and coaching to support therapist growth. Collaborate with leadership to identify and solve challenges affecting workflow or quality. - Audit & Compliance: Conduct routine chart and documentation audits to ensure accuracy, completeness, and regulatory compliance. - Operational Support: Review and approve time-off requests while ensuring adequate clinical coverage is maintained. Direct Patient Care - Clinical Practice: Provide up to 12 hours per week of direct clinical care, including diagnostic assessments and evidence-based PTSD treatments (primarily CPT). - Flexibility: Clinical hours may fluctuate based on team size. During periods with fewer than 12 direct reports, you may be asked to temporarily increase clinical hours (e.g., performing clinical evaluations to be transitioned to other therapists). - Group Facilitation: Participate in developing and facilitating therapeutic groups (e.g., CPT graduate groups, DBT skills groups) as needed. Risk Management & Safety - Consultation: Offer expert case consultation for high-risk or clinically complex situations. - Escalation Support: Provide daily back-up support to therapists regarding patient safety and risk escalations. - On-Call Rotation: Provide one evening per week of after-hours risk/safety back-up support. Hiring & Onboarding - Talent Acquisition: Participate in second-round interviews for prospective Staff Trauma Therapists. - Onboarding: Orient new STTs to Nema’s clinical workflows, policies, and organizational culture. - Training: Coordinate clinical evaluation shadowing and feedback sessions for new hires to ensure clinical readiness. Qualifications Required Minimum Qualifications - Licensure: Master’s or Doctoral-level clinician with valid licensure (LCSW, LMHC, PhD, PsyD, etc.). - Experience: 3–5 years of post-graduate clinical experience, with at least 2 years of specific experience supervising, training, or managing therapists. - CPT Expertise: Current CPT Provider status with deep expertise in evidence-based PTSD treatment. - Webside Manner: Excellent clinical skills including diagnostic accuracy, a strong virtual presence, and mastery of remote CPT delivery. - Attributes: Highly organized, critical thinker, and reliable. You must be able to balance clinical responsibilities with administrative/supervisory duties. - Mindset: Mission-driven commitment to patient-centered care with an openness to feedback and continuous improvement. Preferred Qualifications - Licensure: Licensure in California (CA), Michigan (MI), Massachusetts (MA), New York (NY), and/or Texas (TX) is strongly preferred. - Mobility: PsyPact eligibility. - Additional Modalities: Training in Written Exposure Therapy (WET), Prolonged Exposure (PE), or Eye Movement Desensitization and Reprocessing (EMDR). - Startup Experience: Prior experience working in the early stages of a group practice or high-growth healthcare company. Schedule & Logistics - Standard Hours: This role is scheduled for either 9:30 AM–6:00 PM or 10:00 AM–6:30 PM. While these hours are based on your local time zone, we strongly prefer candidates who are available to work during these hours in the Pacific Time Zone. - Remote: This is a fully remote position. Compensation & Benefits - Salary: $115,000-$130,000 base salary (commensurate with experience). - Time Off: Generous paid time off (PTO) package, which includes a dedicated annual holiday block break. - Health & Wellness: Comprehensive healthcare stipend and paid parental leave. - Financial Future: 401(k) with company match. - Professional Development: Dedicated continuing education stipend to support your licensure and growth.

Role Description We are looking for a Clinical Partnerships Lead to drive our business-to-business referral growth. At its core, this is a deeply relationship-driven role. You will be the primary clinical face of our organization to the medical and therapeutic community, responsible for turning clinical credibility into trusted referral pipelines. In this role, you will act as a strategic "player-coach," shaping our overarching outreach playbook while executing high-level partnerships. You will also serve as the elite clinical closer, partnering with our regional partnership managers to unlock high-value accounts. This position is fully remote day-to-day, but requires strategic travel to support field initiatives and major partnership opportunities. This role reports directly to the Head of Growth. Key Responsibilities - Strategic partnerships and outreach execution - Shape the referral playbook: Design, execute, and continuously iterate on a comprehensive B2B outreach strategy targeting healthcare entities, hospital systems, group practices, individual providers, among others. - Secure high-value agreements: Identify, court, and secure formal partnership agreements with major healthcare entities, institutional systems, and large group practices. - Optimize referral workflows: Work deeply with clinical partners to map out and understand their internal processes, ensuring our intake and care model integrates seamlessly into their existing referral workflows. - Inbound relationship building: Proactively establish and nurture relationships with outside providers who are referenced in our inbound patient referrals, converting one-off interactions into long-term partnership streams. - Capitalize on Close-the-Loop continuity: Partner closely with our internal Close-the-Loop team to actively grow and deepen relationships with providers who have already trusted us with their patients, leveraging positive clinical outcomes to secure repeat referrals. - Clinical expertise and subject matter representation - Face of the clinical model: Act as our primary clinical ambassador to the medical and therapeutic community. Lead high-level clinical presentations, case consultations, and educational sessions to build ironclad trust with referring providers. - Enterprise clinical point of contact: Serve as the dedicated clinical point of contact whenever large-scale opportunities arise, whether via proactive outreach or inbound channels. - Pipeline operations and team collaboration - Lead pipeline reviews: Continuously monitor the partnership referral sales funnel and lead routine pipeline reviews with the outreach team to track health, remove bottlenecks, and ensure we are making consistent progress toward our growth goals. - Partnership manager cross-collaboration: Work hand-in-hand with our regional partnership managers to optimize regional outreach strategies, share market insights, and maintain a unified brand message. - Growth Operations and Marketing alignment: Partner closely with our Senior Growth Operations Manager and Marketing team to co-design and build automated CRM flows that streamline partner communication, scale nurturing campaigns, and eliminate administrative friction. - Field support and travel: Provide high-impact clinical backing in the field. While the role is remote, you will travel when needed to co-lead high-stakes meetings or clinical "lunch and learns" secured by the partnership managers. - Data-driven pipeline management: Own and manage the sales/relationship pipeline using CRM data. Track referral patterns, measure conversion rates, and leverage these insights to continuously refine our outreach tactics. Success will be measured by - Building a predictable referral engine: Transforming our high level B2B outreach strategy into a documented, repeatable playbook that accelerates referral growth across all territories. - Elevating team performance: Empowering regional partnership managers through strategic pipeline reviews, shared best practices, and impactful clinical support in the field to help them hit their regional targets. - Securing institutional agreements: Successfully sourcing, courting, and closing formal partnership agreements and memorandums of understanding with major healthcare systems, large group practices, and hospitals. - Establishing clinical authority: Positioning Nema as the undisputed, top of mind clinical resource for local providers dealing with complex trauma and PTSD through high level presentations and case consultations. - Shortening the B2B sales cycle: Partnering with marketing and growth operations to build automated CRM flows that reduce friction, tracking a measurable decrease in time from a partner's first contact to their first patient referral. - Maximizing existing relationships: Measurably increasing repeat referrals by unlocking the full potential of our Close-the-Loop network, turning past referrers into active, long term clinical partners. - Strategic market intelligence: Acting as the primary bridge between the field and our internal leadership, translating real time market feedback into actionable improvements for our provider experience and intake workflows. Qualifications - Required: Masters or doctoral degree in a behavioral health field (e.g., Social Work, Counseling, Psychology, Marriage & Family Therapy) or equivalent clinical discipline. - Strong understanding of evidence-based treatment for PTSD and complex trauma. - Formal training and certification in trauma-focused modalities such as CPT, DBT, PE, and EMDR. - Preferred: 5+ years experience in behavioral healthcare, including direct clinical experience or external provider or healthcare partnership development. - 2+ years of experience supporting strategic partnerships, referral networks, or business development initiatives within healthcare, behavioral health, or digital health. - Experience in a high-growth telehealth, digital health, or behavioral health startup or scaling organization. - Demonstrated success developing relationships with hospitals, health systems, physician groups, providers, or other healthcare organizations. - Experience leading clinical presentations, provider education sessions, or case consultations for external audiences. Benefits - The starting base salary for this role is $120,000 annually. The final compensation offered may vary based on factors such as experience, skills, and qualifications. - You will be eligible for a 20% annual performance bonus. - This role also includes eligibility for Nema Health’s full-time employee benefits package, which includes: - Generous paid time off - A healthcare ICHRA benefit - A 401(k) plan with company matching - An annual education stipend - An annual work-from-home stipend - Paid parental leave - Additionally, you are eligible for these field-based benefits: - Company credit card for field expenses (breakfasts, lunches, provider engagement, printing, etc.) - Company sponsored cell phone & plan (if desired)

Role Description We are seeking a Senior Director of Clinical Operations to lead the operational strategy, performance, and scalability of Nema's care delivery model. Reporting to the interim VP of Operations, this leader will be responsible for designing, optimizing, and scaling the operational systems that translate patient demand into timely, effective, and sustainable care delivery. The role sits at the intersection of patient access, provider capacity, workforce planning, care delivery operations, and revenue realization. The Senior Director of Clinical Operations will partner closely with Clinical Leadership, Product, Finance, Recruiting, Growth, and Executive Leadership to solve complex operational challenges, improve performance, and build the infrastructure required to support Nema's continued growth. This role is ideal for a highly analytical operator who enjoys solving systems-level problems, building operational infrastructure, developing leaders, and driving measurable outcomes in a high-growth healthcare environment. Key Areas of Ownership - Care Delivery Operations - Own the operating model and performance of Nema's care delivery system, ensuring patient demand, provider capacity, and operational execution remain aligned as the organization scales. - Responsibilities include: - Own operational performance across the patient journey from intake through ongoing care. - Improve patient access, throughput, care continuity, and delivery efficiency. - Develop scalable operational processes that support growth while maintaining quality and patient experience. - Establish operating mechanisms that drive accountability, visibility, and continuous improvement. - Partner with Clinical Leadership to ensure operational processes support clinical excellence and patient outcomes. - Capacity Planning & Workforce Optimization - Lead provider capacity, workforce planning, and utilization strategy across markets, licensure requirements, payer networks, and care delivery models. - Responsibilities include: - Own provider capacity strategy and utilization performance. - Partner with People Operations, Clinical Leadership, and Finance to forecast workforce needs and support growth plans. - Develop forecasting models that align provider supply with patient demand. - Support market expansion planning and operational readiness efforts. - Ensure provider resources are deployed effectively to maximize access, utilization, and patient outcomes. - Access & Throughput Optimization - Own the operational metrics and performance drivers that influence patient access, engagement, retention, and revenue realization. - Responsibilities include: - Monitor and improve key operational metrics, including: - Time to first appointment - CE occurrence - CE-to-treatment conversion - Session occurrence - Time to sixth session - Provider utilization - Patient retention - Revenue realization - Identify bottlenecks and implement scalable solutions that improve patient flow and outcomes. - Partner with cross-functional leaders to improve conversion, retention, and care progression across the patient journey. - Operational Strategy & Analytics - Build the performance management systems, reporting infrastructure, and forecasting capabilities required to support organizational growth and executive decision-making. - Responsibilities include: - Develop KPI frameworks, dashboards, and operating reviews that drive accountability and performance. - Translate operational data into actionable recommendations for leadership. - Partner with Finance on forecasting, capacity planning, and growth planning. - Support executive decision-making through operational analysis and strategic insights. - Establish reporting and performance management systems that scale with the organization. - Continuous Improvement & Innovation - Lead operational improvement efforts that enhance efficiency, scalability, and patient experience. - Responsibilities include: - Identify opportunities to improve workflows, systems, and operational processes. - Partner with Product and Engineering to improve scheduling systems, automation, reporting, and operational tooling. - Lead operational experimentation and process improvement initiatives. - Evaluate new care delivery models and operational approaches that improve outcomes and efficiency. - Foster a culture of continuous improvement across Clinical Operations. - Leadership & Team Development - Build and lead a high-performing Clinical Operations function capable of supporting Nema's next stage of growth. - Responsibilities include: - Lead, coach, and develop managers and operational team members. - Establish clear accountability, performance expectations, and operating rhythms across the function. - Partner with executive leadership on organizational design, workforce strategy, and future operational capabilities. - Build the structure, processes, and leadership capacity needed to scale Clinical Operations effectively. - Foster strong cross-functional relationships and alignment across Operations, Clinical, Product, Finance, and Growth. Qualifications - 8+ years of experience in healthcare operations, care delivery operations, practice operations, population health operations, or a related field. - 3+ years of experience leading managers and operational teams. - Demonstrated success building and scaling operational systems, processes, and performance management frameworks. - Strong experience with capacity planning, workforce planning, utilization management, and operational forecasting. - Experience partnering closely with clinical leaders in a healthcare environment. - Strong analytical and problem-solving skills with the ability to translate data into operational action. - Experience leading cross-functional initiatives involving multiple stakeholders and competing priorities. - Excellent communication, influence, and executive presentation skills. - Ability to operate effectively in ambiguity and build structure in a rapidly evolving environment. - Experience in behavioral health, digital health, specialty care, value-based care, or other high-growth healthcare organizations. - Preferred: Experience building and leading quality improvement systems in healthcare environments, including developing measurement frameworks, operational feedback loops, and structured approaches to identifying and solving process challenges. - Demonstrated ability to translate operational concepts into repeatable systems that drive continuous improvement, scalability, and patient outcomes. Success Measures - Improved patient access and reduced time to first appointment. - Increased provider utilization and capacity efficiency. - Improved CE occurrence, conversion, session occurrence, and retention metrics. - Improved visibility into operational performance through KPI reporting and forecasting. - Successful alignment of provider capacity with patient demand and growth objectives. - Development of scalable operational systems and processes that support organizational growth. - Strong operational partnership with Clinical Leadership and cross-functional stakeholders. - Successful development of managers and operational leaders within the Clinical Operations function. Benefits - This is a full-time, exempt position with a salary range of $155,000–$185,000 annually, dependent upon experience, qualifications, and market considerations. - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company. - Comprehensive benefits include healthcare stipend, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO and flexible work hours. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.

Role Description We are seeking a Senior Director of Programming & Training to lead the strategy, design, implementation, and continuous improvement of all therapist-facing programming and training at Nema. This role is focused on building world-class clinical programming, scalable therapist education, and evidence-based training systems that elevate clinical quality across the organization. This leader will partner closely with the Chief Medical Officer, Director of Therapy, Clinical Advisors, and cross-functional stakeholders to architect innovative, high-impact clinical programming and learning experiences that improve therapist proficiency and patient outcomes. At Nema, every team member shapes the direction of the company. If you thrive in a mission-driven, patient-centered environment that blends clinical rigor, innovation, and scalable growth, we invite you to apply. Responsibilities - Clinical Excellence - Define and operationalize competency standards for evidence-based psychotherapies, including CPT and other trauma-focused modalities. - Design scalable therapist performance frameworks that evaluate clinical competency, treatment fidelity, therapeutic effectiveness, and quality of care. - Establish standardized systems for therapist assessment, ongoing skill development, performance calibration, and remediation. - Build scalable models for clinical observation, case review, documentation review, and feedback delivery to ensure consistency and excellence in care. - Partner with clinical leadership to align therapist evaluation systems with organizational quality metrics and patient outcomes. - Lead initiatives that promote clinical excellence, treatment fidelity, and continuous professional development across the therapist organization. - Stay current on emerging research and best practices in psychotherapy training, supervision, and competency evaluation, integrating findings into organizational standards and processes. - Programming Leadership - Design, implement, and continuously improve therapist-facing clinical programming in alignment with evidence-based best practices and Nema's care model. - Build scalable clinical pathways, curricula, protocols, and learning experiences that improve care quality, therapist effectiveness, and patient outcomes. - Conduct learning needs assessments and leverage therapist performance data, clinical outcomes, and stakeholder feedback to inform programming priorities and educational interventions. - Collaborate with Clinical Advisors and organizational leadership to drive continuous quality improvement across therapeutic programming. - Identify opportunities for innovation and integrate emerging trauma research into clinical offerings. - Lead the strategy and evolution of therapist learning infrastructure, including learning management systems (LMS), learning analytics, and educational technology. - Develop clinical enablement resources, toolkits, and implementation guides that support scalable delivery of care. - Serve as the lead for new clinical programming initiatives, including Rise, and directly manage the program lead through development, implementation, and scale. - Training Leadership - Lead therapist training initiatives, including CPT certification support, DBT skills instruction, and other trauma-focused modalities. - Develop best-in-class training materials, clinical guides, competency frameworks, assessments, and educational resources. - Design competency-based learning programs that support therapist onboarding and ongoing skill development, supporting measurable improvements in clinical performance. - Apply adult learning principles and evidence-informed educational practices to maximize learner engagement, knowledge retention, and transfer to clinical practice. - Conduct quality audits and analyze therapist performance data and clinical outcomes to identify capability gaps and inform targeted learning interventions. - Facilitate weekly or bi-weekly case consultation groups for Therapy Leads. - Lead internal and external clinical education sessions, workshops, webinars, and training events. - Serve as owner of Nema's clinical LMS and reporting systems, using data insights to continuously improve training effectiveness, learner engagement, competency development, and clinical quality. - Partner with the Director of Therapy and clinical leadership to ensure training programs align with operational, quality, and organizational goals. Qualifications - Advanced clinical degree (eg. PhD, MD, LCSW) with at least 5 years of post-graduate clinical experience. - Deep expertise in evidence-based treatment for PTSD and trauma-related disorders, with particular expertise in Cognitive Processing Therapy (CPT). - CPT Provider status. - At least 3 years of experience designing, implementing, and evaluating therapist training, clinical education, or professional development programs. - Experience building, managing, or optimizing learning management systems (LMS) and leveraging learning data to drive program effectiveness. - Strong curriculum development, facilitation, and presentation skills, with the ability to translate complex clinical concepts into engaging learning experiences. - Excellent clinical judgment and demonstrated ability to coach, mentor, and develop therapists across varying levels of experience. - Outstanding written and verbal communication skills. - Proven ability to work independently while collaborating effectively across clinical and cross-functional teams in a fast-paced, high-growth environment. - Deep commitment to clinical excellence, evidence-based care, and patient-centered outcomes. Preferred Qualifications - Certification in Dialectical Behavior Therapy (DBT). - Training or certification in additional trauma-focused modalities, such as Prolonged Exposure (PE) or Eye Movement Desensitization and Reprocessing (EMDR). - CPT Trainer status. - Experience designing and scaling therapist education programs, competency frameworks, curricula, and learning systems grounded in adult learning principles and instructional design best practices. - Experience applying instructional design methodologies (e.g., ADDIE, SAM, backward design, or similar frameworks) to develop effective, measurable learning experiences. - Experience using therapist performance data, patient outcomes, and quality metrics to inform programming, training, and continuous improvement efforts. - Experience working in startup, telehealth, or other high-growth healthcare environments. Benefits - This is a full-time, exempt position with a salary range of $155,000–$185,000 annually, dependent upon experience, qualifications, and market considerations. - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company. - Comprehensive benefits include healthcare stipend, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO and flexible work hours. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.

Role Description As an Admissions Specialist, you bring a combination of strong growth instincts with genuine compassion for helping others. This role is pivotal to creating an exceptional first impression for new patients and directly impacts our mission by enrolling individuals into life-changing care. - Manage initial patient inquiries via phone call, email, and other forms of communication. - Follow up communication with prospective patients and referring providers. - Orient prospective patients to Nema’s program and discuss insurance coverage and out-of-pocket payment options. - Work toward booking Intake appointments with interested individuals. - Thrive in a fast-paced, goal-oriented environment, consistently hitting or exceeding monthly enrollment targets. - Refine communication and service skills to deliver an outstanding patient experience. - Report directly to the Director of Admissions. Qualifications - 2+ years of experience in a sales, admissions, or customer service role — ideally in healthcare, behavioral health, or another mission-driven environment. - Proven ability to hit and exceed monthly performance or sales goals. - Strong communication skills — able to engage and motivate prospective patients toward action in an understanding and supportive way. - Empathy and emotional intelligence to guide sensitive conversations with trauma survivors. - Experience using Customer Relationship Management (CRM) systems, such as HubSpot, Salesforce, or similar platforms. - Proactive, self-motivated, and driven to improve continuously. - Adaptable to evolving business needs as the company grows and iterates on Admissions processes. - Tech-savvy and quick to learn new systems. - Ability to regularly work 8 AM - 5 PM Pacific Time / 11 AM - 8 PM Eastern Time, Monday-Friday, with occasional weekend availability as business needs require. - Care deeply about improving access to mental health care. - A high school degree or higher degree. Requirements - Engage with prospective patients, and possibly providers and case managers, through calls, emails, and web inquiries with empathy and professionalism. - Guide prospective patients through the admissions process — clearly communicating Nema’s value, overcoming objections, and building trust to drive enrollment. - Meet or exceed monthly conversion and booking goals by effectively connecting with prospects and having a strong follow-up cadence. - Perform benefits checks and explain insurance and payment options accurately and confidently. - Collaborate with the Growth, Operations, Clinical, and Product teams to support business development initiatives and improve patient acquisition. - Maintain detailed and timely documentation in Nema's CRM (Hubspot) to track communication and progress toward goals. - Escalate sensitive customer service issues in a timely, professional, and solution-oriented manner. - Protect patient data and confidentiality at all times in accordance with HIPAA standards. - Continuously refine communication and customer service skills through coaching, peer learning, and self-development. Benefits - Competitive compensation with an annual base salary + bonus range of $55,000-$75,000, determined by experience and qualifications. - Eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company. - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO and flexible work hours. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.

Title: California Licensed Staff Trauma Therapist Location: United States Job type: Full Time · Department: Clinical · remote Work type: Remote Job Description: About Nema Health Nema Health is a survivor and clinician led virtual clinic for PTSD & trauma care. Our mission is to guide trauma survivors at every step of their journey towards healing, starting first with the remote, massed delivery of cognitive processing therapy (CPT). This position is fully remote, and we welcome applications from qualified candidates located anywhere in the USA. Job Description: Staff Trauma Therapist We are seeking a passionate and mission-driven clinician who is fully licensed in the state of California to join our elite group of trauma therapists that provide best-in-class care to survivors. This role reports directly to our Therapy Lead. We offer clinicians an unparalleled opportunity to be the best in their fields. Our clinicians receive extensive training, weekly CPT technique supervision by Dr. Kate Chard, co-inventor of CPT, and mentorship from other renowned clinicians. Clinicians are afforded opportunities to participate in research, program development and leadership. Nema therapists strive to provide the best quality of care possible, because trauma survivors only deserve the most compassionate, effective treatment possible. As an expanding clinic, promotions and growth opportunities abound. Clinicians are highly regarded members of the Nema team, and are compensated accordingly. If you are a clinician who is passionate about treating survivors of trauma with evidence-based psychotherapies, particular Cognitive Processing Therapy, please consider applying! Role Description: Clinical Care: - Conduct thorough and accurate patient diagnostic evaluations - Effectively triage patients to admission or provide appropriate referrals based on their clinical needs and the resources available - Treat PTSD and related conditions using evidence-based psychotherapies - Patients are seen multiple times for the duration of their treatment (approximately 4 weeks) in our intensive treatment model; therapists are expected to spend 26 hours per week in direct patient care. - Be comfortable with managing clinical risk, and making care escalations as needed - Lead skills groups as needed for graduates of CPT (i.e. DBT skills group) - Assist in care coordination efforts & logistics with the administrative team (e.g. referring patients out or coordinating directly with other care team providers as needed) - Ensure that accurate and precise documentation records are maintained Operational Support: - Provide input on recruiting, onboarding and overall experience of the clinical team - Work collaboratively with the Clinical Operations team and Nema leadership to ensure clear communication and clinical processes - Assist the Clinical Director in external communications to drive provider referrals Qualifications Required - Active licensure in the state of California. Therapists can expect to be cross-licensed in up to ten states. While administrators will assist with licensing, therapists remain responsible for their continuing education (CEs). - Ability to work PST hours - PhD with at least 2 years post-graduate clinical experience OR independently licensed master-level clinician - Outstanding clinical skills, including “webside” manner, diagnostic ability and CPT delivery - Outstanding written and verbal communication skills - Organized, reliable, and can operate autonomously on core duties - Experience working with moderate to high risk patients Preferred - CPT-Trained - Training in DBT - Training in other trauma-focused modalities such as PE or EMDR - Clinical supervisory/management experience - Experience working at an early-stage company - Willingness to work 11 am-7:30 pm in your time zone (exact schedule negotiable) Personal Qualities You Bring - You love taking care of patients, especially trauma survivors, and ensure you provide the highest quality of care to them - You want to grow in your career — as a leader, as a clinician, and as a person - You’ll advocate for your patients, flagging any pertinent issues for the rest of the team - You care about health equity, providing culturally sensitive care and improving health disparities - You are detail-oriented, providing meticulous attention to documentation and patient care details - You believe in evidence-based treatments for PTSD, and that their dissemination and fidelity are important - You care deeply about clinical quality and rigor, including using measurement-based care in PTSD - You strive to continuously improve, and know that there is no ceiling to excellence. You recognize your strengths, are aware of your opportunities for growth, and crave constructive feedback - You want to have fun where you work, and be a part of a team Nema Health is an early stage clinic looking to build and grow nationally. This is a fully remote, full-time, exempt, salaried position reporting directly to the Clinical Supervisor. Compensation will be determined by the candidate's experience. The full-time compensation package will include a $90,000+ salary range, generous PTO, a healthcare stipend, an education stipend, 401K with match and paid parental leave.

Title: PSYPACT Staff Trauma Therapist Location: United States Job type: Full Time Department: Clinical Work type: Remote Job Description: About Nema Health Nema Health is a survivor and clinician led virtual clinic for PTSD & trauma care. Our mission is to guide trauma survivors at every step of their journey towards healing, starting first with the remote, massed delivery of cognitive processing therapy (CPT). This position is fully remote, and we welcome applications from qualified candidates located anywhere in the USA. Job Description: PSYPACT Staff Trauma Therapist We are seeking a passionate and mission-driven Clinical Psychologist who is licensed through PSYPACT to join our elite group of trauma therapists that provide best-in-class care to survivors. This role reports directly to a Therapy Lead. We offer clinicians an unparalleled opportunity to be the best in their fields. Our clinicians receive extensive training, weekly CPT technique supervision by Dr. Kate Chard, co-inventor of CPT, and mentorship from other renowned clinicians. Clinicians are afforded opportunities to participate in research, program development and leadership. Nema therapists strive to provide the best quality of care possible, because trauma survivors only deserve the most compassionate, effective treatment possible. As an expanding clinic, promotions and growth opportunities abound. Clinicians are highly regarded members of the Nema team, and are compensated accordingly. If you are a Clinical Psychologist, licensed through PSYPACT, who is passionate about treating survivors of trauma with evidence-based psychotherapies, particularly Cognitive Processing Therapy, please consider applying! We hire our staff trauma therapists on a rolling basis, meaning we continuously review applications and bring on board exceptional therapists as our company grows. Apply today to be considered for current or future openings. Role Description: Clinical Care: - Conduct thorough and accurate patient diagnostic evaluations - Effectively triage patients to admission or provide appropriate referrals based on their clinical needs and the resources available - Treat PTSD and related conditions using evidence-based psychotherapies - Patients are seen multiple times for the duration of their treatment (approximately 4 weeks) in our intensive treatment model; therapists are expected to spend 26 hours per week in direct patient care. - Be comfortable with managing clinical risk, and making care escalations as needed - Lead skills groups as needed for graduates of CPT (i.e. DBT skills group) - Assist in care coordination efforts & logistics with the administrative team (e.g. referring patients out or coordinating directly with other care team providers as needed) - Ensure that accurate and precise documentation records are maintained Operational Support: - Provide input on recruiting, onboarding and overall experience of the clinical team - Work collaboratively with the Clinical Operations team and Nema leadership to ensure clear communication and clinical processes - Assist the Clinical Director in external communications to drive provider referrals Qualifications Required - Active licensure through PSYPACT. While administrators will assist with licensing, therapists remain responsible for their continuing education (CEs). - PhD with at least 2 years post-graduate clinical experience - Outstanding clinical skills, including “webside” manner, diagnostic ability and CPT delivery - Outstanding written and verbal communication skills - Organized, reliable, and can operate autonomously on core duties - Experience working with moderate to high risk patients Preferred - CPT-Trained - Training in DBT - Training in other trauma-focused modalities such as PE or EMDR - Clinical supervisory/management experience - Experience working at an early-stage company - Willingness to work 11 am-7:30 pm in your time zone (exact schedule negotiable) Personal Qualities You Bring - You love taking care of patients, especially trauma survivors, and ensure you provide the highest quality of care to them - You want to grow in your career — as a leader, as a clinician, and as a person - You’ll advocate for your patients, flagging any pertinent issues for the rest of the team - You care about health equity, providing culturally sensitive care and improving health disparities - You are detail-oriented, providing meticulous attention to documentation and patient care details - You believe in evidence-based treatments for PTSD, and that their dissemination and fidelity are important - You care deeply about clinical quality and rigor, including using measurement-based care in PTSD - You strive to continuously improve, and know that there is no ceiling to excellence. You recognize your strengths, are aware of your opportunities for growth, and crave constructive feedback - You want to have fun where you work, and be a part of a team Nema Health is an early stage clinic looking to build and grow nationally. This is a fully remote, full-time, exempt, salaried position reporting directly to a Therapy Lead. Compensation will be determined by the candidate's experience. The full-time compensation package will include a $108,000+ salary range, generous PTO, a healthcare stipend, an education stipend, 401K with match and paid parental leave.

Role Description As a Scheduling Coordinator, you’ll serve as the connective tissue between Nema’s patients and clinical team. You’ll own the scheduling experience end-to-end, ensuring patients are consistently connected to care, provider calendars are optimized, and our multi-state operations run smoothly. This is a high-volume, high-impact role that requires equal parts precision, empathy, and operational problem-solving. You’ll partner closely with Clinical Operations, Admissions, Billing, and Therapy teams to reduce friction across the care journey and maintain continuity for patients. This role is ideal for someone who is exceptionally organized, highly communicative, and energized by solving complex operational challenges in real time - while always keeping the patient experience at the center of their work. Schedule & Work Location - This is a full-time position with a regular schedule of Monday through Friday, 7:30 AM to 4:00 PM Eastern Time (ET). - Employees may work remotely from any state within the continental United States; however, all work must be performed during these scheduled Eastern Time business hours. Key Responsibilities - Patient Scheduling: - Serve as the dedicated point of contact for all patient scheduling needs. - Communicate with patients via phone, text, and in-platform messaging, with empathy, professionalism, and timeliness. - Provider Calendar Management: - Optimize provider schedules by managing availability, minimizing gaps, handling cancellations and backfills, and maximizing utilization. - Provider-Patient Matching: - Coordinate provider matching based on licensure state, insurance coverage, availability, and patient preference to ensure timely and appropriate access to care. - Scheduling Systems & Process Improvement: - Identify scheduling inefficiencies, surface operational recommendations, and collaborate cross-functionally to improve workflows, patient experience, and operational effectiveness. - Provider Onboarding Support: - Support new provider onboarding by introducing scheduling workflows, operational processes, and calendar management expectations. Qualifications - Have 2+ years of experience in healthcare scheduling, medical administration, or a similar patient-facing operations role. - Have experience working in a high-growth telehealth or digital health startup environment. - Have experience supporting behavioral health, long-term care, and/or multi-provider clinical settings. - Are highly proficient with scheduling platforms, CRMs, and tools like Google Sheets or Excel. - Have exceptional attention to detail and can manage high-volume, fast-paced workflows with a high degree of accuracy. - Communicate clearly, empathetically, and professionally with both patients and internal stakeholders. - Thrive in fast-changing environments and can adapt as processes evolve. - Are bilingual in English and Spanish (preferred). Benefits - Competitive compensation with an annual base range of $60,000-$70,000 to be determined based on your experience and qualifications. - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.

Role Description Nema is seeking a full time coordinator to manage the day-to-day billing and revenue cycle management tasks for our growing business. The ideal candidate has extensive healthcare experience within healthcare billing and with payment practices. This person will act as a liaison between insurance companies, patients, and the Clinical Team to ensure accurate billing practices are executed with high quality. Responsibilities - Pre Authorization Management: - Submit for pre authorizations when needed - Maintain a record of who needs a pre authorization - Submit renewals and track tasks - Claims Submission: - Prepare and submit insurance claims for services provided with accuracy - Minimize delays in payment while adhering to insurance regulations and guidelines - Billing Management: - Monitor billing processes to ensure accuracy and completeness - Identify and rectify any discrepancies or errors - Claim Follow-Up: - Follow up on unpaid or denied claims - Identify reasons for denials and take necessary steps to resolve issues - Improve on our billing system to minimize future claim denials - Payment Processing: - Process payments received from insurance companies and patients - Accurately record transactions and reconcile accounts - Collecting: - Collect outstanding patient responsibilities following claim adjudication - Issue past-due notices for accounts with outstanding balances - Documentation and Reporting: - Maintain detailed records of billing activities, including claim submissions, payments, and denials - Generate reports as needed to track billing performance including monthly revenue reporting - Communication and Coordination: - Respond to inquiries from insurance companies, patients/families, and internal team members regarding billing and financial documents - Compliance: - Stay informed about changes in healthcare regulations and insurance policies to ensure compliance with billing procedures Qualifications - 3+ years previous experience in medical billing and administrative roles interfacing with payers for functions such as eligibility verification and RCM - Proficiency in billing software and electronic health records (EHR) systems such as Silna, Candid and Healthie - Strong understanding of insurance policies, procedures, and billing codes - Knowledge of third party payer reimbursement systems, rules and regulations relating to accounts receivable - Excellent attention to detail and accuracy in data entry and record-keeping - Sharp problem solving skills and ability to investigate and resolve discrepancies - Positive, solution oriented attitude and comfort with ambiguity as Nema builds billing processes - Effective communication skills, both written and verbal - Comfort and familiarity working with spreadsheets and analyzing data - Ability to work independently and manage time efficiently in a remote work environment - High level of integrity and commitment to maintaining patient confidentiality Requirements - VBC or alternative payment model claims billing experience related to telehealth services - Specific experience with CMS 1500 claims - Experience as a clinic or behavioral health facility billing specialist - Experience working remotely - Coding/Billing Certificate from an accredited institute or school preferred - Previous experience working in a healthtech startup - Passion for mental health and expanding access to treatment through insurance Benefits - This role offers a base salary of $60,000-$70,000, which will be determined based on individual experience, qualifications, and market considerations - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education - Generous PTO and flexible work hours - Remote-first culture with supportive team norms - Inclusive, trauma-informed leadership - Opportunity to grow with a fast-moving, mission-driven company

Role Description We’re seeking a Director of Revenue Cycle Management to lead our team in delivering exceptional patient care and financial outcomes. You will own Nema’s revenue and claims strategy end-to-end, aligning our RCM workflows with financial performance and regulatory compliance, and building strong relationships with payers to resolve systemic billing barriers. This is a hands-on, player-coach role spanning both execution and systems design—ideal for someone who thrives in the details while building the infrastructure needed to scale. Responsibilities - Own and optimize Nema’s end-to-end revenue cycle, ensuring strong financial performance, regulatory compliance, and scalability. - Step into day-to-day billing operations as needed (claims, denials, payer follow-up) while leading the function at a strategic level. - Lead and develop a high-performing team, fostering psychological safety, clear accountability, and strong execution. - Design and scale RCM systems, workflows, and infrastructure to support multi-state growth and increasing complexity. - Establish and monitor key RCM KPIs, using data to drive decisions across denials, underpayments, and overall cash flow health. - Identify and address root causes of denials to improve reimbursement outcomes. - Drive alignment between clinical documentation, coding, and billing to ensure accurate and compliant reimbursement. - Lead RCM technology and vendor relationships, ensuring systems are integrated, high-performing, and scalable. - Build and manage strategic payer relationships, including escalation and negotiation to resolve systemic billing barriers. - Partner cross-functionally to lead data-driven initiatives, driving effective change management and continuous process improvement to enhance revenue cycle performance, efficiency, and scalability. - Deliver a transparent, patient-centered billing experience, incorporating trauma-informed principles into financial workflows. - Stay current on payer requirements, regulatory changes, and industry best practices to strengthen RCM operations. Qualifications - 8+ years of revenue cycle management experience, including 3+ years in a leadership role. - Deep, hands-on expertise across claims, denials, and payer operations. - Experience with complex reimbursement models (e.g., bundled case rates, non–fee-for-service). - Strong clinical-to-claims fluency, ensuring alignment between provider documentation, coding, and compliant billing. - Experience in telehealth, digital health, or multi-state healthcare environments. - Exceptional attention to detail with strong analytical and problem-solving skills. - Proven ownership mindset with the ability to operate independently in a fast-paced startup environment. - Proficiency with EHRs, practice management systems, and RCM tools. - Familiarity with credentialing and licensing workflows. Benefits - This role offers a base salary of $150,000-160,000, which will be determined based on individual experience, qualifications, and market considerations. - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company. - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO and flexible work hours. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.