Nema Health

Title: California Licensed Staff Trauma Therapist Location: United States Job type: Full Time · Department: Clinical · remote Work type: Remote Job Description: About Nema Health Nema Health is a survivor and clinician led virtual clinic for PTSD & trauma care. Our mission is to guide trauma survivors at every step of their journey towards healing, starting first with the remote, massed delivery of cognitive processing therapy (CPT). This position is fully remote, and we welcome applications from qualified candidates located anywhere in the USA. Job Description: Staff Trauma Therapist We are seeking a passionate and mission-driven clinician who is fully licensed in the state of California to join our elite group of trauma therapists that provide best-in-class care to survivors. This role reports directly to our Therapy Lead. We offer clinicians an unparalleled opportunity to be the best in their fields. Our clinicians receive extensive training, weekly CPT technique supervision by Dr. Kate Chard, co-inventor of CPT, and mentorship from other renowned clinicians. Clinicians are afforded opportunities to participate in research, program development and leadership. Nema therapists strive to provide the best quality of care possible, because trauma survivors only deserve the most compassionate, effective treatment possible. As an expanding clinic, promotions and growth opportunities abound. Clinicians are highly regarded members of the Nema team, and are compensated accordingly. If you are a clinician who is passionate about treating survivors of trauma with evidence-based psychotherapies, particular Cognitive Processing Therapy, please consider applying! Role Description: Clinical Care: - Conduct thorough and accurate patient diagnostic evaluations - Effectively triage patients to admission or provide appropriate referrals based on their clinical needs and the resources available - Treat PTSD and related conditions using evidence-based psychotherapies - Patients are seen multiple times for the duration of their treatment (approximately 4 weeks) in our intensive treatment model; therapists are expected to spend 26 hours per week in direct patient care. - Be comfortable with managing clinical risk, and making care escalations as needed - Lead skills groups as needed for graduates of CPT (i.e. DBT skills group) - Assist in care coordination efforts & logistics with the administrative team (e.g. referring patients out or coordinating directly with other care team providers as needed) - Ensure that accurate and precise documentation records are maintained Operational Support: - Provide input on recruiting, onboarding and overall experience of the clinical team - Work collaboratively with the Clinical Operations team and Nema leadership to ensure clear communication and clinical processes - Assist the Clinical Director in external communications to drive provider referrals Qualifications Required - Active licensure in the state of California. Therapists can expect to be cross-licensed in up to ten states. While administrators will assist with licensing, therapists remain responsible for their continuing education (CEs). - Ability to work PST hours - PhD with at least 2 years post-graduate clinical experience OR independently licensed master-level clinician - Outstanding clinical skills, including “webside” manner, diagnostic ability and CPT delivery - Outstanding written and verbal communication skills - Organized, reliable, and can operate autonomously on core duties - Experience working with moderate to high risk patients Preferred - CPT-Trained - Training in DBT - Training in other trauma-focused modalities such as PE or EMDR - Clinical supervisory/management experience - Experience working at an early-stage company - Willingness to work 11 am-7:30 pm in your time zone (exact schedule negotiable) Personal Qualities You Bring - You love taking care of patients, especially trauma survivors, and ensure you provide the highest quality of care to them - You want to grow in your career — as a leader, as a clinician, and as a person - You’ll advocate for your patients, flagging any pertinent issues for the rest of the team - You care about health equity, providing culturally sensitive care and improving health disparities - You are detail-oriented, providing meticulous attention to documentation and patient care details - You believe in evidence-based treatments for PTSD, and that their dissemination and fidelity are important - You care deeply about clinical quality and rigor, including using measurement-based care in PTSD - You strive to continuously improve, and know that there is no ceiling to excellence. You recognize your strengths, are aware of your opportunities for growth, and crave constructive feedback - You want to have fun where you work, and be a part of a team Nema Health is an early stage clinic looking to build and grow nationally. This is a fully remote, full-time, exempt, salaried position reporting directly to the Clinical Supervisor. Compensation will be determined by the candidate's experience. The full-time compensation package will include a $90,000+ salary range, generous PTO, a healthcare stipend, an education stipend, 401K with match and paid parental leave.

Title: PSYPACT Staff Trauma Therapist Location: United States Job type: Full Time Department: Clinical Work type: Remote Job Description: About Nema Health Nema Health is a survivor and clinician led virtual clinic for PTSD & trauma care. Our mission is to guide trauma survivors at every step of their journey towards healing, starting first with the remote, massed delivery of cognitive processing therapy (CPT). This position is fully remote, and we welcome applications from qualified candidates located anywhere in the USA. Job Description: PSYPACT Staff Trauma Therapist We are seeking a passionate and mission-driven Clinical Psychologist who is licensed through PSYPACT to join our elite group of trauma therapists that provide best-in-class care to survivors. This role reports directly to a Therapy Lead. We offer clinicians an unparalleled opportunity to be the best in their fields. Our clinicians receive extensive training, weekly CPT technique supervision by Dr. Kate Chard, co-inventor of CPT, and mentorship from other renowned clinicians. Clinicians are afforded opportunities to participate in research, program development and leadership. Nema therapists strive to provide the best quality of care possible, because trauma survivors only deserve the most compassionate, effective treatment possible. As an expanding clinic, promotions and growth opportunities abound. Clinicians are highly regarded members of the Nema team, and are compensated accordingly. If you are a Clinical Psychologist, licensed through PSYPACT, who is passionate about treating survivors of trauma with evidence-based psychotherapies, particularly Cognitive Processing Therapy, please consider applying! We hire our staff trauma therapists on a rolling basis, meaning we continuously review applications and bring on board exceptional therapists as our company grows. Apply today to be considered for current or future openings. Role Description: Clinical Care: - Conduct thorough and accurate patient diagnostic evaluations - Effectively triage patients to admission or provide appropriate referrals based on their clinical needs and the resources available - Treat PTSD and related conditions using evidence-based psychotherapies - Patients are seen multiple times for the duration of their treatment (approximately 4 weeks) in our intensive treatment model; therapists are expected to spend 26 hours per week in direct patient care. - Be comfortable with managing clinical risk, and making care escalations as needed - Lead skills groups as needed for graduates of CPT (i.e. DBT skills group) - Assist in care coordination efforts & logistics with the administrative team (e.g. referring patients out or coordinating directly with other care team providers as needed) - Ensure that accurate and precise documentation records are maintained Operational Support: - Provide input on recruiting, onboarding and overall experience of the clinical team - Work collaboratively with the Clinical Operations team and Nema leadership to ensure clear communication and clinical processes - Assist the Clinical Director in external communications to drive provider referrals Qualifications Required - Active licensure through PSYPACT. While administrators will assist with licensing, therapists remain responsible for their continuing education (CEs). - PhD with at least 2 years post-graduate clinical experience - Outstanding clinical skills, including “webside” manner, diagnostic ability and CPT delivery - Outstanding written and verbal communication skills - Organized, reliable, and can operate autonomously on core duties - Experience working with moderate to high risk patients Preferred - CPT-Trained - Training in DBT - Training in other trauma-focused modalities such as PE or EMDR - Clinical supervisory/management experience - Experience working at an early-stage company - Willingness to work 11 am-7:30 pm in your time zone (exact schedule negotiable) Personal Qualities You Bring - You love taking care of patients, especially trauma survivors, and ensure you provide the highest quality of care to them - You want to grow in your career — as a leader, as a clinician, and as a person - You’ll advocate for your patients, flagging any pertinent issues for the rest of the team - You care about health equity, providing culturally sensitive care and improving health disparities - You are detail-oriented, providing meticulous attention to documentation and patient care details - You believe in evidence-based treatments for PTSD, and that their dissemination and fidelity are important - You care deeply about clinical quality and rigor, including using measurement-based care in PTSD - You strive to continuously improve, and know that there is no ceiling to excellence. You recognize your strengths, are aware of your opportunities for growth, and crave constructive feedback - You want to have fun where you work, and be a part of a team Nema Health is an early stage clinic looking to build and grow nationally. This is a fully remote, full-time, exempt, salaried position reporting directly to a Therapy Lead. Compensation will be determined by the candidate's experience. The full-time compensation package will include a $108,000+ salary range, generous PTO, a healthcare stipend, an education stipend, 401K with match and paid parental leave.

Role Description As a Scheduling Coordinator, you’ll serve as the connective tissue between Nema’s patients and clinical team. You’ll own the scheduling experience end-to-end, ensuring patients are consistently connected to care, provider calendars are optimized, and our multi-state operations run smoothly. This is a high-volume, high-impact role that requires equal parts precision, empathy, and operational problem-solving. You’ll partner closely with Clinical Operations, Admissions, Billing, and Therapy teams to reduce friction across the care journey and maintain continuity for patients. This role is ideal for someone who is exceptionally organized, highly communicative, and energized by solving complex operational challenges in real time - while always keeping the patient experience at the center of their work. Schedule & Work Location - This is a full-time position with a regular schedule of Monday through Friday, 7:30 AM to 4:00 PM Eastern Time (ET). - Employees may work remotely from any state within the continental United States; however, all work must be performed during these scheduled Eastern Time business hours. Key Responsibilities - Patient Scheduling: - Serve as the dedicated point of contact for all patient scheduling needs. - Communicate with patients via phone, text, and in-platform messaging, with empathy, professionalism, and timeliness. - Provider Calendar Management: - Optimize provider schedules by managing availability, minimizing gaps, handling cancellations and backfills, and maximizing utilization. - Provider-Patient Matching: - Coordinate provider matching based on licensure state, insurance coverage, availability, and patient preference to ensure timely and appropriate access to care. - Scheduling Systems & Process Improvement: - Identify scheduling inefficiencies, surface operational recommendations, and collaborate cross-functionally to improve workflows, patient experience, and operational effectiveness. - Provider Onboarding Support: - Support new provider onboarding by introducing scheduling workflows, operational processes, and calendar management expectations. Qualifications - Have 2+ years of experience in healthcare scheduling, medical administration, or a similar patient-facing operations role. - Have experience working in a high-growth telehealth or digital health startup environment. - Have experience supporting behavioral health, long-term care, and/or multi-provider clinical settings. - Are highly proficient with scheduling platforms, CRMs, and tools like Google Sheets or Excel. - Have exceptional attention to detail and can manage high-volume, fast-paced workflows with a high degree of accuracy. - Communicate clearly, empathetically, and professionally with both patients and internal stakeholders. - Thrive in fast-changing environments and can adapt as processes evolve. - Are bilingual in English and Spanish (preferred). Benefits - Competitive compensation with an annual base range of $60,000-$70,000 to be determined based on your experience and qualifications. - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.

Role Description Nema is seeking a full time coordinator to manage the day-to-day billing and revenue cycle management tasks for our growing business. The ideal candidate has extensive healthcare experience within healthcare billing and with payment practices. This person will act as a liaison between insurance companies, patients, and the Clinical Team to ensure accurate billing practices are executed with high quality. Responsibilities - Pre Authorization Management: - Submit for pre authorizations when needed - Maintain a record of who needs a pre authorization - Submit renewals and track tasks - Claims Submission: - Prepare and submit insurance claims for services provided with accuracy - Minimize delays in payment while adhering to insurance regulations and guidelines - Billing Management: - Monitor billing processes to ensure accuracy and completeness - Identify and rectify any discrepancies or errors - Claim Follow-Up: - Follow up on unpaid or denied claims - Identify reasons for denials and take necessary steps to resolve issues - Improve on our billing system to minimize future claim denials - Payment Processing: - Process payments received from insurance companies and patients - Accurately record transactions and reconcile accounts - Collecting: - Collect outstanding patient responsibilities following claim adjudication - Issue past-due notices for accounts with outstanding balances - Documentation and Reporting: - Maintain detailed records of billing activities, including claim submissions, payments, and denials - Generate reports as needed to track billing performance including monthly revenue reporting - Communication and Coordination: - Respond to inquiries from insurance companies, patients/families, and internal team members regarding billing and financial documents - Compliance: - Stay informed about changes in healthcare regulations and insurance policies to ensure compliance with billing procedures Qualifications - 3+ years previous experience in medical billing and administrative roles interfacing with payers for functions such as eligibility verification and RCM - Proficiency in billing software and electronic health records (EHR) systems such as Silna, Candid and Healthie - Strong understanding of insurance policies, procedures, and billing codes - Knowledge of third party payer reimbursement systems, rules and regulations relating to accounts receivable - Excellent attention to detail and accuracy in data entry and record-keeping - Sharp problem solving skills and ability to investigate and resolve discrepancies - Positive, solution oriented attitude and comfort with ambiguity as Nema builds billing processes - Effective communication skills, both written and verbal - Comfort and familiarity working with spreadsheets and analyzing data - Ability to work independently and manage time efficiently in a remote work environment - High level of integrity and commitment to maintaining patient confidentiality Requirements - VBC or alternative payment model claims billing experience related to telehealth services - Specific experience with CMS 1500 claims - Experience as a clinic or behavioral health facility billing specialist - Experience working remotely - Coding/Billing Certificate from an accredited institute or school preferred - Previous experience working in a healthtech startup - Passion for mental health and expanding access to treatment through insurance Benefits - This role offers a base salary of $60,000-$70,000, which will be determined based on individual experience, qualifications, and market considerations - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education - Generous PTO and flexible work hours - Remote-first culture with supportive team norms - Inclusive, trauma-informed leadership - Opportunity to grow with a fast-moving, mission-driven company

Role Description We’re seeking a Director of Revenue Cycle Management to lead our team in delivering exceptional patient care and financial outcomes. You will own Nema’s revenue and claims strategy end-to-end, aligning our RCM workflows with financial performance and regulatory compliance, and building strong relationships with payers to resolve systemic billing barriers. This is a hands-on, player-coach role spanning both execution and systems design—ideal for someone who thrives in the details while building the infrastructure needed to scale. Responsibilities - Own and optimize Nema’s end-to-end revenue cycle, ensuring strong financial performance, regulatory compliance, and scalability. - Step into day-to-day billing operations as needed (claims, denials, payer follow-up) while leading the function at a strategic level. - Lead and develop a high-performing team, fostering psychological safety, clear accountability, and strong execution. - Design and scale RCM systems, workflows, and infrastructure to support multi-state growth and increasing complexity. - Establish and monitor key RCM KPIs, using data to drive decisions across denials, underpayments, and overall cash flow health. - Identify and address root causes of denials to improve reimbursement outcomes. - Drive alignment between clinical documentation, coding, and billing to ensure accurate and compliant reimbursement. - Lead RCM technology and vendor relationships, ensuring systems are integrated, high-performing, and scalable. - Build and manage strategic payer relationships, including escalation and negotiation to resolve systemic billing barriers. - Partner cross-functionally to lead data-driven initiatives, driving effective change management and continuous process improvement to enhance revenue cycle performance, efficiency, and scalability. - Deliver a transparent, patient-centered billing experience, incorporating trauma-informed principles into financial workflows. - Stay current on payer requirements, regulatory changes, and industry best practices to strengthen RCM operations. Qualifications - 8+ years of revenue cycle management experience, including 3+ years in a leadership role. - Deep, hands-on expertise across claims, denials, and payer operations. - Experience with complex reimbursement models (e.g., bundled case rates, non–fee-for-service). - Strong clinical-to-claims fluency, ensuring alignment between provider documentation, coding, and compliant billing. - Experience in telehealth, digital health, or multi-state healthcare environments. - Exceptional attention to detail with strong analytical and problem-solving skills. - Proven ownership mindset with the ability to operate independently in a fast-paced startup environment. - Proficiency with EHRs, practice management systems, and RCM tools. - Familiarity with credentialing and licensing workflows. Benefits - This role offers a base salary of $150,000-160,000, which will be determined based on individual experience, qualifications, and market considerations. - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company. - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO and flexible work hours. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.

• Develop and implement a comprehensive sales strategy to achieve company growth targets • Transform Nema’s current approach to sales and business development into a scalable function by identifying what tools and assets are needed and working with Marketing to create them • Continuously improve sales processes and methodologies to enhance efficiency and effectiveness • Foster relationships with prospective customers early in the sales pipeline • Negotiate and secure value-based care contracts with national and regional health plans and other third party payers • Own the business development efforts needed in order to operationalize Nema’s bundle structure given the constraints of payer billing and claim submission systems • Maintain and nurture partnerships with existing customers, including running quarterly business reviews and other periodic check-ins • Conduct market research to identify trends, opportunities, and competitive landscape as Nema enters into new states • Develop and execute business development plans to expand market reach as Nema enters into new states • Represent the company at industry events, conferences, and meetings • With support from the operations team, create outcome reports for payer partnerships and hold check-ins with each customer • Track and analyze sales performance metrics, providing regular reports to the executive team • Implement and utilize CRM tools to manage sales activities and pipeline • Build out and lead a best-in-class account management function that fosters positive working relationships with existing clients and drives referrals • Serve as the ultimate channel owner for payer-driven referrals

About Nema Health Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. We are on a mission to help trauma survivors find lasting peace and healing. Nema delivers intensive, evidence-based care that helps people feel better faster — and stay better longer. We are building category-defining trauma care: combining clinical rigor, measurable outcomes, and operational excellence at scale. This is a pivotal stage for Nema. The next 12 months will materially shape the company’s long-term trajectory. We are looking for people who want to help build — not just participate. At Nema, you won’t just join a mission-driven company: you’ll have the opportunity to shape how it scales. About the Role We are hiring a Chief of Staff to serve as a force multiplier for Nema’s co-founding team (CEO, COO, CMO). This is a high-visibility, high-trust role for someone who wants proximity to strategy, real ownership, and accelerated growth. You will operate across growth, operations, and clinical enablement — stepping into the company’s most important priorities and ensuring strategy translates into execution. As the Chief of Staff, you will increase the velocity, clarity, and effectiveness of the organization. You will report directly to the CEO (with close partnership across the C-suite team). This role is ideal for someone intellectually ambitious, relentlessly resourceful, and deeply accountable. For the right candidate, it offers significant trajectory and exposure to executive decision-making. Responsibilities - Strategic Execution & Priority Management: Partner with the C-suite to translate strategy into execution, driving progress on the company’s highest-priority initiatives and surfacing risks, tradeoffs, and insights. Ensure the most important work actually moves - Leadership Enablement & Force Multiplication: Act as a trusted thought partner and extension of executive leadership, stepping into gaps and taking ownership of high-impact work to increase leadership leverage - Cross-Functional Alignment & Communication: Drive coordination and clarity across teams by synthesizing complex work into clear plans, timelines, and updates that enable strong execution - Special Projects & Problem Solving: Lead high-impact, cross-functional initiatives from concept through execution, structuring ambiguous problems and developing recommendations to support decision-making - Operating Rhythm & Systems Building: Help establish and refine operating rhythms, processes, and lightweight systems that improve how the organization works as it scales - Evolving Scope & Organizational Impact: Continuously assess where you can add the greatest value, adapting responsibilities as company needs evolve and thoughtfully transition work to long-term owners over time Qualifications You will be a great fit if you: - Are finishing an MBA or are 1–2 years post-MBA, or equivalent advanced degree combined with exceptional business acumen - Have 3-5 years of prior experience in consulting, strategy, operations, or a similarly rigorous, problem-solving-focused environment - Have worked within healthcare and understand the system generally - Demonstrate unusually strong analytical and structured thinking skills - Thrive in fast-moving, ambiguous environments - Have a bias toward action and accountability - Are resourceful, persistent, and solutions-oriented - Communicate clearly and confidently with executives, clinicians, and operators - Can learn new tools and systems quickly (analytics platforms, CRMs, project management tools, healthcare workflows) - Do not accept “no” without understanding the constraints - Take ownership of outcomes — not just tasks - Are motivated by impact, trajectory, and building something that truly matters Bonus points if you have: - Experience in behavioral health or care delivery services more specifically - Exposure to early-stage startups or high-growth environments - A track record of stepping into undefined roles and making them your own - Experience supporting founders or executive teams Why Join Nema We are a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and trauma-related disorders. This role offers: - Proximity to executive decision-making - Exposure to board-level thinking and strategic tradeoffs - The opportunity to influence company trajectory during a critical growth phase - Accelerated professional development through ownership of real stakes work If you are looking for a comfortable role with a narrow scope, this likely isn’t it. If you are looking for high expectations, meaningful learning curves, and the chance to build something enduring, this could be the right seat. What We Offer - This role offers a base salary of $130,000–$160,000, which will be determined based on individual experience, skills, and market considerations - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education - Generous PTO and flexible work hours - Remote-first culture with supportive team norms - Inclusive, trauma-informed leadership - Opportunity to grow with a fast-moving, mission-driven company

About Nema: Nema Health is a high-growth PTSD and trauma-care startup led by clinicians and survivors. Our mission is to guide trauma survivors through every step of their healing journey—beginning with the intensive, remote delivery of Cognitive Processing Therapy (CPT). Our outcomes speak for themselves: fast, high-quality recovery delivered with empathy, rigor, and evidence-based care. We are seeking Dialectical Behavior Therapy (DBT) Skill Group Facilitators to support Rise, Nema’s group-based ongoing recovery program. In this contract role, you will facilitate virtual DBT skills groups, helping patients build resilience and maintain recovery gains. You will work alongside Nema Peer Navigators to deliver high-quality, curriculum-driven group sessions during evening hours to match patient demand. This role is ideal for a skilled clinician with deep expertise in DBT, strong group facilitation skills, and a passion for empowering survivors in a flexible, remote environment. At Nema, how you work matters as much as what you deliver. If you thrive in a patient-centered, collaborative, and growth-oriented workplace, we encourage you to apply. Responsibilities: Group Facilitation - Facilitate virtual group sessions weekly (totaling ~5 hours of work including admin time). This caseload typically includes 2 DBT Skills Studios and 2 DBT Skills Groups. - DBT Skills Studio: A one-hour weekly webinar where you introduce and do a deep dive on specific DBT skills that can be used to reduce suffering. - DBT Skills Groups: 8–10 week cohorts (one hour per session) that focus on specific DBT skill sets, respectively: - Distress Tolerance: Helping participants develop skills to navigate painful situations they wish to change immediately but cannot without potentially worsening them. - Emotion Regulation: Teaching concrete, practical ways to understand, manage, and change intense emotions that can lead to distress and impulsive behavior. - Interpersonal Effectiveness: Guiding patients on how to become more effective communicators and obtain what they need from others without damaging relationships. - Maintain availability for evening sessions (5:00 PM EST and later) to align with patient demand. - Deliver Nema’s standardized DBT curriculum with fidelity, availability to utilize provided training materials and slides to ensure patients receive rigorous, effective skills training. - Co-facilitate groups effectively with Nema Peer Navigators, fostering a supportive and collaborative environment for patients. - Complete timely and accurate clinical documentation for all group participants (approx. 15 minutes admin time per group). Clinical Collaboration & Compliance - Ensure adherence to Nema’s clinical standards, policies, and evidence-based frameworks during all sessions. - As needed, attend a weekly check-in (e.g., Friday DBT drop-in space) with clinical leadership to discuss group dynamics, share insights, and address operational needs. - Collaborate with clinical leadership to identify and solve challenges affecting group quality or attendance. - Follow Nema protocols for high-risk or clinically complex situations, utilizing the after-hours support tree for risk/safety escalations. - Participate in a streamlined onboarding process to orient to clinical workflows, Nema policies, and organizational culture. Qualifications Required - Master’s level clinician with valid independent licensure or an independently licensed PhD-level clinician. Demonstrated training and deep expertise in Dialectical Behavior Therapy (DBT) skills training. - At least 2 years of experience facilitating therapeutic groups. - Excellent clinical skills including strong “webside” presence and ability to manage group dynamics remotely. - Mission-driven, with a strong commitment to patient-centered, high-quality care. - Strong critical thinking and problem-solving skills; able to anticipate challenges and act proactively. - Highly organized, reliable, and able to adhere to scheduled evening group times consistently. - Growth mindset with an openness to feedback, learning, and continuous improvement. Preferred - Experience facilitating groups in a virtual/remote setting. - Familiarity with CPT or other trauma-focused treatments. Nema Health is a series A stage company backed by top healthcare VCs. This is a 1099 Independent Contractor position reporting to the Senior Clinical Director. While the standard compensation is $125 per hour, the rate is negotiable based on experience. Please note that as a contractor, this role is not eligible for full-time benefits such as healthcare or 401(k). This is a fully remote position, and candidates may be located anywhere within the United States.

Location: Remote (must be located in the U.S.) Employment type: Full-time W2 Team: Product About Nema Health Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. We are on a mission to help all trauma survivors find lasting peace & healing. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that’s accessible, trauma-specialized, and deeply patient-centered. At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you’re someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit. About the Role We’re hiring a Product Operations Manager to be the operational backbone of our product team. You’ll own the systems and workflows that keep Product, Clinical, and Operations aligned — from managing bug intake and feature requests to coordinating clinician account setup and supporting smooth feature rollouts. You will ensure the team runs efficiently and is able to keep up with the roadmap. You’ll bring structure to ambiguity, create clarity across teams, and enable PMs and builders to focus on delivering meaningful value to patients and providers. Ultimately, you will be the reason why the team can succeed on a daily basis, while getting the opportunity to hone key product-related skills. This is a hands-on role for someone who enjoys execution, systems thinking, and being the connective tissue across teams. What You’ll Do: Feedback, Insights & Issue Management - Own the bug tracking process end-to-end: triage, prioritize with PMs, ensure visibility, and track resolution - Run bi-weekly feature request reviews, consolidating and organizing inputs across teams - Maintain a structured system connecting feedback to roadmap discussions - Support ongoing improvements to internal product operating processes Knowledge Management & Tooling - Build and maintain internal product documentation and a scalable knowledge base for Product and cross-functional teams - Manage product-related account creation, permissions, and offboarding for new hires - Optimize product tools and workflows to improve efficiency and reliability Launch & Rollout Support - Coordinate feature releases, including readiness checklists and internal communications - Support rollout playbooks, enablement materials, and release updates to the broader business - Ensure new features are clearly documented and accessible to stakeholders What You’ll Achieve: In the first 3 months, you will: - Build strong relationships with Product Managers and key cross-functional partners - Develop a clear understanding of our product, users, and current roadmap - Take ownership of key back-bone infrastructure such as bug tracking, feature intake, and clinician account workflows - Improve visibility into open issues and feature requests so the team can be proactive - Bring more structure and predictability to product-related requests In the first 6 months, you will: - Run bi-weekly feature request reviews independently and feed insights into roadmap discussions to improve how Nema prioritizes work - Establish a reliable, scalable process for clinician onboarding and offboarding within our systems - Improve launch coordination and internal product communications - Reduce friction between Product and cross-functional partners to help the organization meet business-level goals In the first 12 months, you will: - Become the go-to operational partner for the product organization - Build a scalable intake and issue management system that supports a growing team - Strengthen coordination with cross-functional teams through designing & implementing best-practice documentation & training playbooks - Contribute meaningfully to how the product team is structured and how updates are communicated across the company Qualifications You’ll be a great fit if you: - Have 2-4 years of experience in Product Operations, Product Management, Business Operations, Strategy & Operations, or a similar role where you supported cross-functional execution - Desire your next role to be one where you can absorb, learn, grow and develop your career in product operations while contributing meaningfully to a mission-driven startup - Thrive in high-ownership environments where you manage processes end-to-end - Are highly organized and detail-oriented, with strong follow-through - Have experience managing workflows, intake systems, or operational processes - Communicate clearly and write effectively - Bring a structured, systems-oriented mindset and enjoy improving how things work - Are proactive, resourceful, and comfortable operating in ambiguity Why Join Nema We’re a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma related disorders. As part of Nema, you’ll help build a company where both patients and employees can thrive. What We Offer - Competitive compensation with an annual base range of $110,000 to $130,000 (to be determined based on your experience and qualifications) as equity - Comprehensive benefits including healthcare - Generous PTO and flexible work hours - Remote-first culture with supportive team norms - Inclusive, trauma-informed leadership - Opportunity to grow with a fast-moving, mission-driven company

About Nema Health Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that’s accessible, trauma-specialized, and deeply patient-centered. At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you’re someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit. About the Role: Strategic Operations Manager We are hiring an early-career Strategic Operations Manager to report to our Director of Strategic Operations and drive high-priority, cross-functional workstreams critical to Nema’s growth. This generalist operator will partner across teams to execute key initiatives, improve internal processes, and help ensure we scale efficiently and effectively. The Strategic Operations team exists to turn Nema’s goals and strategy into executable, scalable reality. We tackle high-leverage, cross-functional initiatives that are too complex, ambiguous, or novel to sit cleanly within any one function. Focusing on new services, new markets, and internal strategic initiatives, you will coordinate across operations, product, clinical, and growth teams to bring a cross-functional lens to scoping, alignment, and execution. This is a dynamic role that balances strategic prioritization with excellent project management and tactical execution. You will be accountable for the end-to-end execution of initiatives from strategy and planning to launch and early scaling. Key Responsibilities: - Support the Director of Strategic Operations. Work together on key company initiatives including the development of Nema’s recovery phase and other expansion efforts - Scope New Expansion Opportunities. Create evaluation frameworks to identify, scope, and prioritize the highest impact expansion projects across new models of care, geographic markets, and patient populations - Own New Initiative Launches. Drive execution of new launches, leveraging strong project management skills, rigorous data analysis, and excellent cross-functional communication and coordination - Building Scalable Infrastructure. Designing and implementing the 'v1' of critical company functions—from compliance frameworks to company goal-setting —ensuring Nema is built to scale What You’ll Achieve: In the first 3 months, you will: - Build strong relationships with ops team members and key cross-functional partners across clinical, product, and growth teams - Deep dive and develop a clear understanding of our business model, expansion opportunities, key performance indicators, and current roadmap - Take ownership of a high-priority workstream (e.g., new internal ops function standup or managing pilot program) - Bring more structure and analysis to key initiatives to increase team velocity and clarity - Actively contribute to company goal-setting processes (OKRs), ensuring operational targets are ambitious yet achievable In the first 6 months, you will: - Lead end-to-end launch of a major initiative –such as a new market expansion or core internal process improvement– and document the “v1” playbook for future scale - Support the strategic roadmapping and research for Nema’s Rise program, identifying the operational requirements for long-term success - Serve as a trusted thought partner for other stakeholders across the business, providing data-driven insights that help teams across the business make better decisions In the first 12 months, you will: - Become a go-to operational partner for the organization and serve as an internal subject matter expert on Nema’s operational architecture - Demonstrate a clear link between your operational improvements and company-wide goals around growth and efficiency - Proactively identify, pitch, and scope the next key initiatives for expansion based on market data and internal performance trends you’ve managed over the year - Contribute meaningfully to the design of the Operations team and the communication loops that keep the entire company in sync Qualifications: You’ll be a great fit it you: - Have 3+ years of prior experience in consulting, strategy, operations, or a similarly rigorous, problem-solving environment - You have a 'no task too small' mentality combined with 'no problem too big' strategic thinking. You’re as comfortable debugging a landing page as you are presenting a 12-month expansion strategy - Have worked within healthcare and understand the system generally - Comfortable with ambiguity, willing to roll up your sleeves, and energized by building from the ground up - Demonstrated ability to use data to drive operational decision-making - Successfully executed high priority projects end-to-end from concept to implementation with cross-functional collaboration - Are resourceful, persistent, and solutions-oriented - Take ownership of outcomes - not just tasks Bonus, if you have: - Experience in behavioral health or care delivery services more generally - Exposure to early-stage startups or high-growth environments - Experience working in a consulting firm or business operations Why Join Nema We are a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma related disorders. As part of Nema, you’ll help build a company where both patients and employees can thrive. What We Offer - This role offers a base salary of $110,000–$130,000, which will be determined based on individual experience, skills, and market considerations - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education - Generous PTO and flexible work hours - Remote-first culture with supportive team norms - Inclusive, trauma-informed leadership - Opportunity to grow with a fast-moving, mission-driven company - Influence on company trajectory as you will drive important strategic initiatives - Professional development through ownership of cross-functional workstreams and collaboration with senior leaders across the organization