Millennium Systems International

• Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem • Troubleshoots product and training related questions • Support and training provided to clients via phone, email, and live chat • Document the issue in Salesforce and offer a resolution • Stay up to date on Meevo product knowledge and internal business processes

• Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem • Troubleshoots product and training related questions • Support and training are provided to clients via phone, email, and live chat • Document the issue in Salesforce and offering a resolution

• Handles client inquiries by gathering information through inquisitive questioning • Troubleshoots product and training related questions • Support and training provided to clients via phone, email, and live chat • Document the issue in Salesforce and offer a resolution • Stay up to date on Meevo product knowledge and internal business processes

• Strategically prospect and engage owners and managers to uncover opportunities where Meevo can optimize operations, client engagement, and growth. • Conduct discovery sessions to understand each business's needs—whether around POS workflows, membership programs, scheduling, or client retention—and tailor product demos that highlight how Meevo drives efficiency and profitability. • Own the end-to-end sales process, from initial outreach to close, collaborating closely with Marketing, Education, and Customer Success to ensure a seamless experience. • Cultivate and maintain relationships with key decision-makers—including owners, service providers, and administrators—serving as a trusted advisor who understands both the operational and business sides of the industry. • Accurately manage pipelines and forecasts in Salesforce and other CRM tools, maintaining visibility into opportunities and performance metrics. • Stay informed on trends, evolving treatment offerings, and competitive technology to position Meevo as the preferred business platform for the modern salon/spa/MedSpa. • Attend conferences, trade shows, and networking events to strengthen brand presence, build relationships, and expand the sales pipeline. • Provide feedback to internal teams on client needs, feature requests, and industry shifts to enhance the Meevo platform’s alignment with beauty industry business models.

• The Client Account Executive position is a quota-carrying position; you will own the full client sales cycle from building relationships with key stakeholders to negotiating and contracting • To exceed monthly/quarterly/annual sales targets by driving new opportunities and selling Meevo add-ons and packages to SMB, Mid-Market, and Enterprise accounts • Maintain accurate activity, pipeline, and contact records in CRM tools like Salesforce, Pardot, Outreach, LinkedIn, and Zoom Info • Apply knowledge of Millennium Systems International’s offerings, market, and trends to uncover new sales opportunities • Pipeline Development through a combination of outbound prospecting and Client Success Qualified leads • Close your pipeline through proper discovery, value positioning, and relationship management • Work Client Marketing Manager to understand proper segmentation for upsell and cross sell motion • Work closely with Client Success Managers to identify opportunities to close • Possess a comprehensive understanding of MSI’s solution and connect this knowledge directly to customer ROI • Sell MSI services with a consultative approach in a high energy environment and skillfully deliver web- based presentations while handling objections and relating to buyers • Attends internal trainings on new offerings to maintain knowledge of current product offerings • Proactively monitors activity of current customers for signals that require outreach

• Collaborate Strategically: Work closely with your Partnering Account Executive to understand target markets, key accounts, and industry segments, aligning on outreach and engagement strategies. • Generate and Qualify Leads: Create high-quality Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs) by reaching out through phone calls, emails, and other personalized communications. • Outbound Prospecting (80%): Conduct proactive outreach to salons, spas, and MedSpas, identifying opportunities for Meevo to streamline workflows and increase revenue. • Inbound Lead Conversion (20%): Quickly follow up on inbound inquiries and convert them into scheduled discovery calls or product demos. • Performance and Metrics: Maintain a consistent outreach cadence, including 250+ calls per week, and achieve individual targets for lead generation and qualified meetings. • Industry & Product Expertise: Stay informed about industry trends and competitor offerings to effectively position Meevo as the industry’s most powerful growth platform. • Continuous Learning: Participate in team training sessions, weekly 1:1s with your manager, and professional development opportunities to refine your sales skills and industry knowledge.

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. • Support and training are provided to clients via phone, email, and live chat. • You will document the issue in Salesforce and offering a resolution, so our clients are successful. • You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

• Collaborate Strategically: Work closely with your Partnering Account Executive to understand target markets, key accounts, and industry segments, aligning on outreach and engagement strategies. • Generate and Qualify Leads: Create high-quality Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs) by reaching out through phone calls, emails, and other personalized communications. • Outbound Prospecting (80%): Conduct proactive outreach to salons, spas, and MedSpas, identifying opportunities for Meevo to streamline workflows and increase revenue. • Inbound Lead Conversion (20%): Quickly follow up on inbound inquiries and convert them into scheduled discovery calls or product demos. • Performance and Metrics: Maintain a consistent outreach cadence, including 250+ calls per week, and achieve individual targets for lead generation and qualified meetings. • Industry & Product Expertise: Stay informed about industry trends and competitor offerings to effectively position Meevo as the industry’s most powerful growth platform. • Continuous Learning: Participate in team training sessions, weekly 1:1s with your manager, and professional development opportunities to refine your sales skills and industry knowledge.

Title: Appointment Setter-SaaS Location: Huntsville, AL Work Type: Remote, Full Time Job Description: This is FT remote role that offers benefits, and lots of career growth! Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named as a 2025 NJ Top Workplace for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards: Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility. As we expand our reach in the beauty and wellness industry, we’re seeking a driven and experienced candidate to connect with business owners and managers ready to elevate their operations and client experience with Meevo. The Appointment Setter will work as an SDR and with close partnership with a dedicated Account Executive, supporting pipeline growth by generating qualified leads, setting appointments through a mix of inbound and outbound efforts. Responsibilities: • Collaborate Strategically: Work closely with your Partnering Account Executive to understand target markets, key accounts, and industry segments, aligning on outreach and engagement strategies. • Generate and Qualify Leads: Create high-quality Sales Accepted Leads (SALs) and Sales Qualified Leads (SQLs) by reaching out through phone calls, emails, and other personalized communications. • Outbound Prospecting (80%): Conduct proactive outreach to salons, spas, and MedSpas, identifying opportunities for Meevo to streamline workflows and increase revenue. • Inbound Lead Conversion (20%): Quickly follow up on inbound inquiries and convert them into scheduled discovery calls or product demos. • Performance and Metrics: Maintain a consistent outreach cadence, including 250+ calls per week, and achieve individual targets for lead generation and qualified meetings. • Industry & Product Expertise: Stay informed about industry trends and competitor offerings to effectively position Meevo as the industry’s most powerful growth platform. • Continuous Learning: Participate in team training sessions, weekly 1:1s with your manager, and professional development opportunities to refine your sales skills and industry knowledge. Requirements: Bachelor’s degree or equivalent experience preferred 1 + years of B2B or sales experience preferred Experience or familiarity within the wellness space is a strong plus. Sales & Communication Skills: Confident engaging with business owners and skilled at uncovering pain points and presenting solutions. CRM Proficiency: Experience using Salesforce, Outreach, or similar tools for tracking and managing outreach. Motivated & Organized: Self-starter with excellent time-management skills and the ability to thrive in a remote, fast-paced environment. Results-Oriented: A self-motivated hunter who thrives on uncovering new opportunities, driving pipeline through persistence, curiosity, and a positive attitude in the face of rejection. Growth Mindset: A proactive learner committed to continuous improvement, professional growth, and team success. We Offer: Paid Time Off (PTO) and Holidays Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day—because we believe in taking care of you! Medical, Dental, and Vision Benefits Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for. Life Insurance Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost—100% on us! Long-Term and Short-Term Disability Insurance Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%. 401(k) Retirement Plan Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow. Learning & Development Opportunities We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. • Support and training are provided to clients via phone, email, and live chat. • You will document the issue in Salesforce and offering a resolution, so our clients are successful. • You will stay up to date on Meevo product knowledge and internal business processes.