The intelligent platform powering real work.
Senior Business Travel Consultant – GDS
Location
Florida + 4 moreAll locations: Florida | Illinois | New Hampshire | New Jersey | Massachusetts
Posted
99 days ago
Salary
$61K - $72K / year
Seniority
Senior
Job Description
Senior Business Travel Consultant – GDS
Perk
• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. • Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels. • Work independently, using your initiative to handle client inquiries and provide solutions without supervision. • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. • Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy. • Proactively maintain and develop client relationships, offering support throughout the entire travel process. • Provide suitable travel options and suggestions to meet client requirements. • Ensure all service level agreements are met and actively maintain the GDS queues. • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. • Support the Team Leader and collaborate with colleagues to maintain a high level of service.
Job Requirements
- Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
- Are proficient in air fares and ticketing
- Have great communication skills, fluency in English, both written and spoken is essential.
- Are familiar with North American business culture and customer expectations.
- Have previous experience as a Business Travel Consultant.
- Are well-organized, and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
Benefits
- Receive competitive compensation
- Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
- Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
- Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
- Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
- Plan for your future with our 401(k) plan with company matching contributions
- Care for your furry friends through partner discounts on pet insurance
- Join our unforgettable Perk events
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks’ paid parental leave
- Let us help you move to one of our hubs with relocation support
Related Guides
Related Categories
Related Job Pages
More Consultant Jobs
Workday Certified Change Management Consultant
GuidehouseGuidehouse, a "next-generation consultancy" and a portfolio company of Veritas Capital, provides management, risk consulting, and technology services to help cl
• Creating and implementing change management strategies and communications. • Drafting communication materials. • Developing and delivering training. • Facilitating sponsor and stakeholder meetings. • Developing change management deliverables specific to a Workday implementation. • Supporting and leading the development of change management, communication, and training strategies. • Supporting the development of communication plans and collateral with a wide array of stakeholders. • Measuring the effectiveness of change strategies and activities. • Utilizing and aligning to Workday methodology and leading practices. • Preparing for and leading internal and external stakeholder discussions, client meetings, and leadership briefings. • Developing approaches to increase awareness and adoption of Workday including training resources and tools. • Developing documents that support the implementation of Workday from initial training needs assessments to developing and delivering training.
• Provide AMS support for SAP SD, ensuring stability, performance, and continuity of sales and distribution processes • Analyze, diagnose, and resolve medium- and high-complexity incidents and problems • Implement enhancements and evolutions in business processes • Gather and detail requirements in collaboration with business areas • Actively participate in planning and executing the migration from SAP ECC to S/4HANA • Support testing activities (unit, integration, and UAT), ensuring delivery quality • Work on integration of the SD module with other modules (FI, MM, LE, among others) • Ensure adherence to SAP best practices and change governance • Act as a consultant to the client, proposing process and solution improvements
Strategic Business Consultant
Careers Mutual Of OmahaApplicants for this position must not now, nor at any point in the future, require sponsorship for employment. This role is classified as remote; however, periodic in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings.
Role Description In this role, you will collaborate with senior leaders, business owners, and cross-functional teams to evaluate complex opportunities, facilitate strategic discussions, and translate ideas into clear, actionable plans. You will help leaders frame problems, evaluate tradeoffs, develop business cases, and guide initiatives from early concept through readiness for execution. What You'll Do - Partner with senior leaders to shape strategic initiatives. - Serve as a trusted advisor to Senior Leaders, Business Owners, and Agile Release Train (ART) leadership to evaluate complex opportunities and define strategic initiatives. - Facilitate executive-level discussions that frame problems, evaluate options, and align leaders on priorities and direction. - Translate leadership priorities into clearly defined initiatives, business cases, and actionable execution plans. - Lead cross-functional initiatives from concept to execution readiness. - Guide initiatives from concept through planning and successful hand-off to execution teams. - Coordinate across business, technology, and operational teams to ensure alignment on scope, goals, and deliverables. - Identify and communicate key risks, dependencies, and impacts across systems, processes, and teams. - Facilitate discussions that drive clarity and outcomes. - Design and lead strategic discussions, leadership reviews, and cross-functional workshops. - Guide teams through ambiguity and competing priorities to move from discussion to clear decisions and actionable next steps. - Analyze complex problems and develop recommendations. - Assess current state processes, systems, and operations to identify gaps and opportunities. - Leverage customer, market, and industry insights to inform strategic recommendations and ensure initiatives align with evolving customer needs and competitive dynamics. - Synthesize complex information into clear insights, recommendations, and executive-ready presentations. - Drive alignment across stakeholders. - Build strong relationships across business and technology teams in a highly collaborative environment. - Engage subject matter experts to gather insights and ensure solutions reflect the broader business and technology landscape. - Evaluate external solutions when appropriate. - Partner with Procurement and internal stakeholders to assess potential external partners and solutions through established governance processes. Qualifications - 5+ years of experience in strategy, consulting, project management, or similar roles. - Experience working with senior leaders and influencing decisions across multiple levels of an organization. - Strong strategic and critical thinking skills with the ability to connect near-term actions to long-term business outcomes. - Experience leading complex, cross-organizational initiatives involving multiple stakeholders and competing priorities. - Excellent facilitation skills with the ability to guide structured discussions that lead to clear decisions and outcomes. - Strong written and verbal communication skills, with the ability to synthesize complex information into clear insights and effectively present recommendations to executive audiences. - Ability to engage stakeholders across the organization to develop thoughtful, well-informed recommendations while building strong relationships and establishing yourself as a trusted advisor through the work you lead and influence. - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Benefits - Estimated Salary: $86,000 - $120,000, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays.
Implementation Consultant
Point of Rental SoftwarePoint of Rental Software is a privately-held technology company headquartered in Fort Worth, Texas, and founded in 1982 by three former NASA engineers who first
A little about our culture... Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment. Who we are looking for... As a leader in rental software, we uphold the highest standards through empowering our customers and employees, principled decision-making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. Requirements The Implementation Consultant manages the strategic Elite product end-to-end implementation process, including basic project management, training, configuration and checking data integrity for POR clients. This role requires in-depth knowledge and experience the customer workflow and helping them to use our solution best. As any other team member, this individual should always be seizing opportunities for continuous improvement, staying up to date on the capacity of the software, as well as learning the rental industry. Key Performance Areas - Course adaptation for all Point of Rental Elite products and specific customer needs - Training Delivery (mainly online) - Course Administration and Effectiveness Monitoring - In deep product knowledge - Strong desire to advance in personal Development - Project Management capabilities Responsibilities - Deliver implementation consulting, training, and advisory services on Point of Rental software solutions to clients - Collaborate with the Learning & Development team to design and improve effective training programs, incorporating appropriate learning strategies, tools, and delivery methods - Plan, schedule, and deliver training sessions to support project milestones and ensure implementation timelines remain on track - Monitor and maintain project plans, update task progress, and communicate implementation status to stakeholders - Complete all required training documentation and administrative tasks accurately and on time, including pre-training evaluations and post-training reports - Identify and resolve client issues during implementation and training, escalating to the appropriate teams when necessary - Deliver professional, high-quality training and consulting services that support successful client adoption of the software - Collaborate cross-functionally with internal teams to ensure accuracy, consistency, and effectiveness in product training and implementation guidance - Continuously develop and maintain expertise in Point of Rental software, including staying informed on new features, industry trends, and best practices - Identify opportunities for additional consulting or services and coordinate with the appropriate teams for follow-up - Manage responsibilities independently while maintaining efficiency, organization, and accountability throughout implementation projects Qualifications - 5+ years experience in the equipment or party/event rental industry - 5+ years as a Trainer of web-based software solutions - Experience delivering webinars using Zoom, Google Meet, Microsoft Teams, or other similar mediums - Experience delivering stand-up instructor-led sessions to large audiences - Demonstrates professionalism and exhibits the company’s core values at any time - Demonstrated understanding of the customer’s business operations and the ability to interpret customer goals, objectives, and accountabilities - High proficiency in training, coaching, and consultative leadership - Excellent organizational skills Expectations - Bachelor's Degree required - Excellent presentation, training, and communication skills (verbal and written) - Excellent customer service skills - Proficiency in a variety of training delivery methods including classroom, computer, Web, and virtual classroom - Strong understanding of eLearning technologies and online systems - Consulting approach - Excellent written and oral English communication skills - Ability to travel -domestic- (note: less than 20% travel maybe required) Preferred Competencies - Knowledge of the Rental industry, rate structures, and rental industry best practices - Knowledge of database structures (SQL) - Knowledge of Point of Rental Software Job Type: Full Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision) + 401(k) Matching (Up to 4%) + 120 Hours PTO. M-F; Daytime Hours. Work Environment: Open to Onsite, Hybrid, or 100% Remote. Travel Required. The base salary for this position is $70,000 - $85,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.


