Careers Mutual Of Omaha

Role Description This role serves as the primary enablement partner for BA/QA hybrid roles, helping teams develop stronger testing skills, improve requirements-to-test traceability, and adopt consistent testing practices aligned with the QA Program. You will work closely with Agile teams to translate QA program strategy into practical team-level improvements, while also supporting leadership with insights into testing maturity and adoption across the organization. Qualifications - Experience supporting Quality Assurance, Test Management, or Quality Engineering initiatives within Agile or SAFe environments. - Strong understanding of software testing processes, testing lifecycle practices, and quality governance principles. - Experience improving, standardizing, or optimizing testing workflows, QA processes, and operational practices. - Experience mentoring, coaching, and enabling teams on testing best practices, quality processes, test design, and quality maturity improvement initiatives. - Strong analytical, organizational, and problem-solving skills with experience supporting reporting, dashboards, metrics, or testing visibility initiatives. - A continuous improvement mindset with adaptability, initiative, and communication skills needed to help mature and scale organizational quality practices. - Ability to promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Drive QA Standards & Tool Adoption: - Partner with ARTs and delivery teams to implement standardized QA practices, testing phases, terminology, and test management processes. - Analyze QA Program Metrics: - Develop and analyze dashboards and reporting that provide visibility into test coverage, traceability, quality trends, and adoption metrics. - Coach Teams on Quality Practices: - Collaborate with delivery teams to strengthen test design, validation approaches, risk-based testing, integration/end-to-end testing, and requirements traceability. - Train and Upskill: - Support training, coaching, and enablement activities for BA/QA hybrid roles and delivery teams to improve testing consistency and quality maturity. - Support Continuous Improvement: - Identify opportunities to improve QA processes, workflows, reporting, and operational effectiveness across the organization. - Support QA Program Reporting: - Partner with QA Program leadership to support governance, reporting, operationalization, and enterprise quality maturity initiatives. Benefits - Estimated Salary: Minimum: $86,000- $105,000 plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

Role Description As a Workplace Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide range of customer needs across our Group Insurance products, including: - Disability - Life - Accident - Critical Illness - Hospital Indemnity - Paid Leave Your responsibilities include: - Handling inbound calls in a fast-paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed. - Researching and analyzing incoming inquiries to resolve customer issues using relevant systems and policies. - Making outgoing calls to gather information on inquiries not readily available in systems. - Staying current on company, industry changes, and relevant regulations to ensure compliance and effectiveness. - Utilizing service recovery techniques to turn complaints into opportunities for business growth and retention. Training is held Monday through Friday, 8:00 AM – 4:30 PM CST. Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST. Qualifications - Experience in a customer service or contact center environment. - Excellent oral and written communication skills, with strong decision-making and analytical abilities. - Demonstrated telephone skills, providing quality customer service consistently. - Reliable attendance and flexibility to work various shifts, including overtime. - Proficient in computer systems and keyboarding, with a focus on detail orientation. - Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Requirements - Strong planning and organizational skills with the ability to prioritize effectively. - Basic product knowledge relevant to the assigned area. - Familiarity with medical terminology. Benefits - Hourly Wage: $20.50, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays.

Role Description Join our Health & Annuities Solutions team as a Manager (Annuities), Individual Underwriting, where you’ll play a critical role in helping us achieve ambitious product growth and revenue goals in support of our 8×8 strategy. You’ll lead a team focused on annuity new business and underwriting operations, process improvement, and service excellence—ensuring we deliver scalable, high-quality underwriting capabilities that enable growth across our annuity portfolio and distribution partners. This role is ideal for a collaborative leader with strong underwriting expertise who thrives in a fast-paced environment and is energized by driving results. Qualifications - Leadership experience managing underwriting or insurance operations teams. - Strong analytical and problem-solving skills with the ability to assess complex situations and make sound business decisions. - Excellent communication and relationship-building skills with the ability to influence and collaborate across teams. - Experience leading change, process improvement, and operational initiatives. - Strong organizational skills with the ability to manage priorities, resources, and team performance effectively. - Proficiency with business technology tools including spreadsheets, presentations, and reporting systems. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. - Able to travel occasionally (approximately 10% annually) to attend in-person meetings (travel reimbursed). Requirements - Drive operational excellence by improving underwriting processes, workflows, and service delivery to enhance customer and partner experiences. - Exercise independent decision-making authority on annuity transactions, considering customer outcomes, company value, and applicable financial and regulatory implications. - Work in close partnership with Annuity product and sales leaders to drive the development, design, and execution of critical annuity initiatives. - Lead and support change management efforts, new initiatives, and process implementations across the underwriting organization. - Monitor team performance, establish goals and action plans, and ensure alignment with department objectives and business priorities. - Foster a high-performing, engaged team culture focused on accountability, collaboration, learning, and continuous improvement. Benefits - Estimated Salary: $112,000 - $151,000, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

Role Description We’re seeking a Business Systems Consultant I or II (depending on experience) who thrives in a consultative role - someone who enjoys understanding customer needs, improving processes, and leading the successful rollout of new capabilities. In this role, you’ll partner closely with Marketing and cross-functional teams to evaluate capabilities, document requirements, implement solutions, and support adoption across the organization. Responsibilities - Act as a consultative partner to business teams. - Gather and document requirements, analyze business needs, and recommend solutions that improve workflows and support evolving marketing operations. - Lead and support Marketing technology implementations. - Partner with system administrators, vendors, and cross-functional teams to implement new capabilities and enhancements. - Enhance and optimize business processes. - Evaluate current workflows and identify opportunities to streamline operations, improve efficiency, and strengthen user experience. - Lead training, onboarding, and change management efforts. - Develop communication plans, training materials, and onboarding programs to help users adopt new systems and processes. - Lead and support testing, documentation, and ongoing system performance. - Create test plans and scripts, support validation efforts, and help ensure business and technical requirements are met. Qualifications - Experience serving in a consultative Business Consultant role. - Hands-on experience leading and supporting system implementations. - Strong process improvement and analytical mindset. - Excellent communication and stakeholder management skills. - Experience with onboarding and training programs. - Comfort working in Agile or fast-moving environments. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Preferred Qualifications - Experience working with marketing technology (martech) platforms such as Adobe Suite, Workfront, Marcom Central, or similar tools. - Experience working with training technology platforms. - Familiarity with Agile/Scrum methodologies and technology implementation lifecycles. - Exposure to emerging technologies, including AI-enabled tools, process automation, or digital workflow platforms. - Exposure to continuous improvement methodologies such as LEAN or Six Sigma. Salary and Benefits - Estimated Salary (Levels have variable responsibilities and qualifications): - Business Systems Consultant I: $75,500 - $97,000, plus annual bonus opportunity. - Business Systems Consultant II: $86,000 - $114,000, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

Role Description As Supervisor, Policyowner Services, you’ll lead a group of frontline professionals responsible for servicing policyholders and supporting our insurance operations. You’ll play a critical role in delivering an outstanding customer experience while ensuring efficient, compliant processes are in place. Responsibilities - Lead, coach, and develop a team of frontline associates, creating a strong, customer-focused culture. - Oversee daily operations and ensure service standards and compliance requirements are met. - Use data and feedback to drive performance, improve processes, and identify opportunities for growth. - Partner with teams across the organization (Underwriting, Claims, etc.) to align on goals and priorities. - Ensure adherence to company policies, procedures, and industry regulations. - Support and lead projects that enhance the customer and associate experience. - Champion change and lead your team through evolving business needs. Qualifications - Experience managing or supervising a team, ideally in a customer service environment. - A passion for developing people—helping others grow is a key part of who you are. - Strong communication, problem-solving, and decision-making skills. - Ability to balance day-to-day operations with long-term strategy. - Comfort with change and the ability to lead a team through evolving priorities. - You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. Benefits - Estimated Salary: Minimum: $68,000 - $87,500, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays.

Role Description Mutual Of Omaha is seeking an experienced developer to lead the design and implementation of Machine Learning and generative AI applications for our Workplace Solutions division. This role calls for a multifaceted expert with deep knowledge of Machine Learning, Generative AI, and DevOps who can seamlessly align technical solutions with business needs. You will champion strategic initiatives that leverage analytics and artificial intelligence to enhance customer experiences, optimize operations, and deliver business value through scalable, ethical technology solutions. This role is essential in shaping our AI strategy and governance framework, enabling intelligent automation, machine learning operations, and integrated insights. You will drive this transformation by operationalizing AI to unlock actionable intelligence across the organization. We are looking for someone who can rapidly advance our GenAI capability. You’ll bring seasoned critical thinking, mentor others, and act as a strong communicator with the business to drive adoption and impact. Qualifications - Bachelor’s degree in Science, Engineering, or quantitative fields (Mathematics, Statistics, Data Science, etc.), or equivalent experience. - At least 5 years deploying and supporting full-stack applications in enterprise environments. - Several years of experience integrating AI, ML solutions into full-stack applications. - Experienced in full-stack development (backend, frontend, and database technologies). - Expertise in frameworks like React or Vue. - Strong skills in Python, TypeScript, git, SQL, CI/CD pipelines, automated testing, and DevOps best practices. - Experienced in AWS services, particularly Bedrock, SageMaker, S3, Lambda, and infrastructure as code (CDK). - Extensive experience applying software engineering design patterns and enterprise application architecture principles. - Experienced in developing and deploying AI/ML systems. - Expertise in GenAI application development, LLM integration, and AIOps. - Strong communicator and collaborator. - Resilient and resourceful problem solver. - Comfortable with ambiguity and change, demonstrating high learning agility. - Promotes a culture of diversity and inclusion. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Group Benefits or insurance industry experience (preferred). - Advanced degree in an analytical field with proven in-depth AI knowledge (preferred). - Experienced with AI/ML OPS practices, distributed data processing, and building real-time data pipelines (preferred). - Familiarity with single or multi-cloud agentic architecture for building LLM-based applications (preferred). - AI engineer who can design and implement production-grade solutions across probabilistic and deterministic approaches (preferred). Benefits - Estimated Salary (Levels have variable responsibilities and qualifications): - Engineer II: $110,000 - $130,000, plus annual bonus - Engineer III: $130,000 - $150,000, plus annual bonus - 401(k) plan with a 2% company contribution and 6% company match - Work-life balance with vacation, personal time, and paid holidays.

Role Description - Drive end-to-end development, testing, maintenance, and seamless integration of applications and systems while working within a SAFe Agile framework with 3-week sprints and PI planning cycles. - Contribute to major modernization initiatives including a full rules engine rewrite and new enrollment API development. - Participate in a shared on-call production support rotation with the team. - Lead brainstorming sessions to innovate and craft cutting-edge digital solutions; develop robust apps, APIs, and data solutions to drive implementation. - Embrace versatility, stepping into various roles as needed from individual contributor to leader, teacher, and mentor. - Develop a deep understanding of supported business areas, proactively addressing their objectives and challenges. - Assess and optimize solutions, balancing performance tradeoffs to deliver maximum benefits. - This role is primarily back-end focused (~70%), with front-end involvement as needed. Qualifications - At least five years of experience overcoming challenges in a full-stack application development and implementation environment using the following skills: - Advanced level Java, Spring / Spring Boot, SQL, NoSQL Databases (MongoDB), Rest APIs, Microservices. - Frontend experience in a JavaScript framework (React preferred). - Proficient in developing unit tests (JUnit/Spock) and adept at version control. - Self-driven, accountable, curious, and demonstrates a collaborative attitude with a strong commitment to teamwork. - Motivated to explore and adopt new technologies through diligent research and investigation. - Promotes a culture of diversity and inclusion, values different ideas and opinions, and listens courageously. - Ability to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - AWS. - MuleSoft, Kafka and Event-Driven Architecture. - Docker, Jenkins Kubernetes, Gradle, CI/CD. Benefits - Estimated Salary: Minimum: $86,000 MidPoint: $114,000 Maximum: $142,000, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays. - This role is classified as remote; however, periodic in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings. - Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

Role Description Your day will be spent brainstorming creative campaign ideas, crafting engaging content, and managing projects to bring marketing strategies to life. You'll collaborate with cross-functional teams, analyze campaign performance, and make data-driven adjustments to ensure success. Responsibilities - Campaign Development: Create and execute enrollment campaigns across digital, social, and traditional channels that engage and inspire target audiences. - Content Creation: Develop compelling copy, visuals, and multimedia content to support campaigns, email marketing, blogs, and more for enrollment purposes. - Analytics & Optimization: Monitor campaign performance, analyze data, and adjust strategies to maximize ROI and achieve business goals. - Collaboration: Partner with cross-functional teams, including sales and product teams, to align marketing efforts with company objectives. - Brand Management: Ensure consistency in tone, design, and messaging across all marketing materials, maintaining a strong and cohesive brand identity. Qualifications - 3+ years experience in marketing strategy, marketing campaigns, advertising and insurance practices and regulations. - Excellent verbal and written communication skills, including a strong ability to understand and translate benefits into understandable terms. - Experience working with and presenting to management across multiple departments (marketing, sales, product, IT, etc). - Effective organizational skills, time management, and ability to prioritize work effectively. - Dependable, agile, able to excel in a fluid environment and the ability to work well under tight deadlines. - Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Preferred Qualifications - Experience in Workfront. - Experience in developing employee enrollment campaigns for group insurance benefits. Benefits - Estimated Salary: - Marketing Specialist: $60,000 - $65,000 plus annual bonus opportunity. - Sr Marketing Specialist: $70,000 - $75,000 plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

Role Description Are you a problem-solver with a passion for optimizing business processes and driving meaningful change? As a Business Systems Analyst, you’ll play a critical role in supporting and enhancing our Dental platforms, ensuring smooth operations for our business. Qualifications - 2–3 years of experience working with the Skygen Enterprise application and other Group Dental systems. - Dental or other type of Insurance Claims/Service handling experience. - Prior experience working with Mutual of Omaha’s Workplace Solutions systems and business processes. - Ability to organize and deliver tasks and projects in a timely manner. - Detail-oriented, clear communication skills, both written and verbal. - Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Provide day-to-day production support for Dental applications, including troubleshooting and resolving system issues. - Work with IS, vendors, and business users to ensure timely resolution of system incidents. - Document recurring system issues then identify and implement long-term resolutions. - Provide training and guidance to end-users on system functionalities and best practices. - Track and analyze production support trends, identifying patterns and areas for improvement to reduce recurring incidents. Benefits - Estimated Salary (Levels have variable responsibilities and qualifications): - Business Systems Analyst I: $25.50 - $28.00, plus annual bonus opportunity. - Business Systems Analyst II: $58,800 - $68,000, plus annual bonus opportunity. - Business Systems Analyst III: $68,000 - $80,000, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays.

Role Description As our Privacy Risk Consultant, you'll lead enterprise-wide privacy and AI compliance efforts in a highly regulated environment. In your day to day, you’ll partner closely with legal, compliance, business, and technology teams to assess privacy risks, shape policies, and embed privacy-by-design practices across the organization. You’ll play a key role in navigating complex regulatory requirements while supporting innovation, including emerging AI technologies. This is a highly visible role ideal for someone who enjoys solving complex problems, influencing across teams, and translating regulations into practical, business-friendly solutions. Qualifications - Juris Doctor degree with 3-6 years of privacy work experience. - Deep knowledge of privacy and AI regulations. - Strong experience interpreting and applying federal and state privacy and AI laws (e.g., HIPAA, GLBA, CCPA) within insurance and/or financial services. - Technical and data governance fluency. - Strong stakeholder partnership and influence skills. - Advanced analytical, communication, and problem-solving skills. - Leadership, organization, and execution mindset. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Lead enterprise privacy and AI risk assessments. - Conduct complex regulatory privacy risk reviews, identify risks and controls, and provide actionable recommendations to senior leadership. - Monitor remediation efforts and document outcomes within the company’s Governance, Risk & Compliance (GRC) platform. - Develop and maintain privacy policies and standards. - Advise on privacy and AI laws and regulatory trends. - Partner cross-functionally to embed privacy-by-design. - Provide subject matter expertise on data use, vendors, and training. Benefits - Estimated Salary: $99,000 - $120,000, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.