• Provide exceptional service to internal and external stakeholders at all times. • Monitor and address company communication (phone, email, social platforms). • Review, accept, and dispatch service requests efficiently and accurately. • Communicate with customers to coordinate service, follow up, and ensure satisfaction. • Communicate with vendors to request pricing, place orders, and follow up. • Perform daily invoicing and quoting processes with a high level of accuracy. • Maintain and improve company systems and processes. • Research and prepare information for internal and external use. • Provide executive assistant support to the CEO and other leaders as requested. • Performing other work-related duties as assigned.

• Works collaboratively within a team to leverage technology for patient safety improvements • Curates available resources for patient safety best practices • Conducts literature search related to patient safety and develops educational content • Participates in identifying business and technical problems and creates innovative solutions • Leads internal growth initiatives and projects • Completes all required training requirements

• Own the day-to-day health of production systems, responding to incidents with calm execution, clear communication, and a focus on restoring service quickly. • Investigate incidents to understand root causes and drive meaningful improvements that reduce future risk. • Continuously improve platform observability, ensuring monitoring and alerting are actionable, correctly prioritized, and aligned with real customer impact while reducing noise. • Embed security into every operational activity through timely patching, system hardening, and adherence to security best practices. • Collaborate closely with Security and engineering teams to investigate vulnerabilities, respond to threats, and strengthen defenses over time. • Build and refine automation that reduces manual work, improves consistency, and makes systems easier to operate at scale. • Deliver infrastructure changes with care and discipline by following change management processes, validating changes end-to-end, and ensuring deployments are safe and well communicated. • Drive efficiency by simplifying systems, improving operational workflows, and monitoring capacity, performance, and cost to ensure sustainable scaling. • Work closely with Support, DevOps, Security, Development, and other teams, providing clear communication, actionable handovers, and shared operational context. • Take full ownership of issues from detection through resolution and follow-up, maintaining accurate runbooks and documentation while keeping customer experience at the center of all decisions.

• Provide leadership and direction to the team. • Responsible for performance development, performance management, retention, team assignments, and teammate relations. • Work directly with your managers to create a sustained culture which drives patient safety, compliance, and outcomes. • Oversee the achievement of critical quality and performance measures, including STARs metrics such as hypertension and diabetes control, medication adherence, nephrologist visits, and optimal starts. • Drive continuous operating improvements and quality performance of operating metrics, including clinical outcomes, productivity, staffing, and budget. • Maintain awareness and knowledge of assigned market and participate in internal and external business development meetings. • Develop and implement comprehensive patient and physician engagement strategies to drive program participation. • This includes educating local physicians and cultivating relationships that drive alignment on program and patient outcomes, expanding clinical and business relationships with existing and new physician partners. • Champion cross-functional collaboration with Analytics, IT, Operations, Legal, clinical teams, and other business leaders (Finance, People Services, Strategy, Quality) to ensure the successful launch, growth, and execution of the program. • Lead critical projects, track progress, and prepare presentations for senior leadership. • Drive continuous innovation by piloting new technologies and care delivery models to advance program effectiveness and improve the patient experience. • Work across operational and innovation teams to advance best-in-class capabilities in the market. • Manage and oversee the DaVita IKC program, ensuring compliance with all applicable regulations and DaVita policies. • Monitor risk management and quality assurance compliance. • Accountable for the review and development of the department budget. • Evaluate processes and projects for cost-effectiveness, seeking to reduce operational expenses and maximize impact on outcomes. • Other duties as assigned