• Works collaboratively within a team to leverage technology for patient safety improvements • Curates available resources for patient safety best practices • Conducts literature search related to patient safety and develops educational content • Participates in identifying business and technical problems and creates innovative solutions • Leads internal growth initiatives and projects • Completes all required training requirements

• Own the day-to-day health of production systems, responding to incidents with calm execution, clear communication, and a focus on restoring service quickly. • Investigate incidents to understand root causes and drive meaningful improvements that reduce future risk. • Continuously improve platform observability, ensuring monitoring and alerting are actionable, correctly prioritized, and aligned with real customer impact while reducing noise. • Embed security into every operational activity through timely patching, system hardening, and adherence to security best practices. • Collaborate closely with Security and engineering teams to investigate vulnerabilities, respond to threats, and strengthen defenses over time. • Build and refine automation that reduces manual work, improves consistency, and makes systems easier to operate at scale. • Deliver infrastructure changes with care and discipline by following change management processes, validating changes end-to-end, and ensuring deployments are safe and well communicated. • Drive efficiency by simplifying systems, improving operational workflows, and monitoring capacity, performance, and cost to ensure sustainable scaling. • Work closely with Support, DevOps, Security, Development, and other teams, providing clear communication, actionable handovers, and shared operational context. • Take full ownership of issues from detection through resolution and follow-up, maintaining accurate runbooks and documentation while keeping customer experience at the center of all decisions.

• Provide leadership and direction to the team. • Responsible for performance development, performance management, retention, team assignments, and teammate relations. • Work directly with your managers to create a sustained culture which drives patient safety, compliance, and outcomes. • Oversee the achievement of critical quality and performance measures, including STARs metrics such as hypertension and diabetes control, medication adherence, nephrologist visits, and optimal starts. • Drive continuous operating improvements and quality performance of operating metrics, including clinical outcomes, productivity, staffing, and budget. • Maintain awareness and knowledge of assigned market and participate in internal and external business development meetings. • Develop and implement comprehensive patient and physician engagement strategies to drive program participation. • This includes educating local physicians and cultivating relationships that drive alignment on program and patient outcomes, expanding clinical and business relationships with existing and new physician partners. • Champion cross-functional collaboration with Analytics, IT, Operations, Legal, clinical teams, and other business leaders (Finance, People Services, Strategy, Quality) to ensure the successful launch, growth, and execution of the program. • Lead critical projects, track progress, and prepare presentations for senior leadership. • Drive continuous innovation by piloting new technologies and care delivery models to advance program effectiveness and improve the patient experience. • Work across operational and innovation teams to advance best-in-class capabilities in the market. • Manage and oversee the DaVita IKC program, ensuring compliance with all applicable regulations and DaVita policies. • Monitor risk management and quality assurance compliance. • Accountable for the review and development of the department budget. • Evaluate processes and projects for cost-effectiveness, seeking to reduce operational expenses and maximize impact on outcomes. • Other duties as assigned

• Lead and manage location leaders, regional managers, and other senior staff across multiple properties within the assigned region • Provide mentorship, guidance, and support to regional leadership teams, fostering a culture of excellence in service, quality, and performance • Act as a liaison between senior corporate leadership and property-level operations to ensure alignment with company vision, goals, and objectives • Develop and implement short-term and long-term strategies to drive revenue growth, guest satisfaction, and operational efficiency • Identify market trends and competitive threats within the region to ensure properties maintain a competitive edge • Lead efforts in enhancing brand presence and reputation within the region by ensuring consistent service delivery and customer satisfaction • Manage regional budget and financial performance for all properties, ensuring adherence to revenue and expense targets • Review and analyze financial statements, operating costs, and other key performance indicators (KPIs) to maximize profitability • Collaborate with the General Managers, Vice President of Operations and Finance department to prepare forecasts, budgets, and capital expenditure plans • Oversee operations of all properties within the region, ensuring efficient and effective implementation of policies and procedures • Conduct regular property visits to monitor operational performance, quality assurance, and guest satisfaction • Ensure compliance with all regulatory, safety, and environmental standards • Champion initiatives to improve guest experience and maintain high levels of guest satisfaction across the region • Ensure consistency in service standards and quality across all properties, regularly reviewing feedback and addressing any concerns • Drive employee engagement initiatives to build a motivated and high-performing team • Foster a culture of continuous improvement through training programs and leadership development • Ensure all properties within the region adhere to brand standards and uphold the company’s mission and values