• Provide leadership and direction to the team. • Responsible for performance development, performance management, retention, team assignments, and teammate relations. • Work directly with your managers to create a sustained culture which drives patient safety, compliance, and outcomes. • Oversee the achievement of critical quality and performance measures, including STARs metrics such as hypertension and diabetes control, medication adherence, nephrologist visits, and optimal starts. • Drive continuous operating improvements and quality performance of operating metrics, including clinical outcomes, productivity, staffing, and budget. • Maintain awareness and knowledge of assigned market and participate in internal and external business development meetings. • Develop and implement comprehensive patient and physician engagement strategies to drive program participation. • This includes educating local physicians and cultivating relationships that drive alignment on program and patient outcomes, expanding clinical and business relationships with existing and new physician partners. • Champion cross-functional collaboration with Analytics, IT, Operations, Legal, clinical teams, and other business leaders (Finance, People Services, Strategy, Quality) to ensure the successful launch, growth, and execution of the program. • Lead critical projects, track progress, and prepare presentations for senior leadership. • Drive continuous innovation by piloting new technologies and care delivery models to advance program effectiveness and improve the patient experience. • Work across operational and innovation teams to advance best-in-class capabilities in the market. • Manage and oversee the DaVita IKC program, ensuring compliance with all applicable regulations and DaVita policies. • Monitor risk management and quality assurance compliance. • Accountable for the review and development of the department budget. • Evaluate processes and projects for cost-effectiveness, seeking to reduce operational expenses and maximize impact on outcomes. • Other duties as assigned

• Lead and manage location leaders, regional managers, and other senior staff across multiple properties within the assigned region • Provide mentorship, guidance, and support to regional leadership teams, fostering a culture of excellence in service, quality, and performance • Act as a liaison between senior corporate leadership and property-level operations to ensure alignment with company vision, goals, and objectives • Develop and implement short-term and long-term strategies to drive revenue growth, guest satisfaction, and operational efficiency • Identify market trends and competitive threats within the region to ensure properties maintain a competitive edge • Lead efforts in enhancing brand presence and reputation within the region by ensuring consistent service delivery and customer satisfaction • Manage regional budget and financial performance for all properties, ensuring adherence to revenue and expense targets • Review and analyze financial statements, operating costs, and other key performance indicators (KPIs) to maximize profitability • Collaborate with the General Managers, Vice President of Operations and Finance department to prepare forecasts, budgets, and capital expenditure plans • Oversee operations of all properties within the region, ensuring efficient and effective implementation of policies and procedures • Conduct regular property visits to monitor operational performance, quality assurance, and guest satisfaction • Ensure compliance with all regulatory, safety, and environmental standards • Champion initiatives to improve guest experience and maintain high levels of guest satisfaction across the region • Ensure consistency in service standards and quality across all properties, regularly reviewing feedback and addressing any concerns • Drive employee engagement initiatives to build a motivated and high-performing team • Foster a culture of continuous improvement through training programs and leadership development • Ensure all properties within the region adhere to brand standards and uphold the company’s mission and values

• Lead and manage location leaders, regional managers, and other senior staff across multiple properties within the assigned region. • Provide mentorship, guidance, and support to regional leadership teams, fostering a culture of excellence in service, quality, and performance. • Act as a liaison between senior corporate leadership and property-level operations to ensure alignment with company vision, goals, and objectives. • Develop and implement short-term and long-term strategies to drive revenue growth, guest satisfaction, and operational efficiency. • Identify market trends and competitive threats within the region to ensure properties maintain a competitive edge. • Lead efforts in enhancing brand presence and reputation within the region by ensuring consistent service delivery and customer satisfaction. • Manage regional budget and financial performance for all properties, ensuring adherence to revenue and expense targets. • Review and analyze financial statements, operating costs, and other key performance indicators (KPIs) to maximize profitability. • Collaborate with the General Managers, Vice President of Operations and Finance department to prepare forecasts, budgets, and capital expenditure plans. • Oversee operations of all properties within the region, ensuring efficient and effective implementation of policies and procedures. • Conduct regular property visits to monitor operational performance, quality assurance, and guest satisfaction. • Ensure compliance with all regulatory, safety, and environmental standards. • Champion initiatives to improve guest experience and maintain high levels of guest satisfaction across the region. • Ensure consistency in service standards and quality across all properties, regularly reviewing feedback and addressing any concerns. • Drive employee engagement initiatives to build a motivated and high-performing team. • Foster a culture of continuous improvement through training programs and leadership development. • Ensure all properties within the region adhere to brand standards and uphold the company’s mission and values.

• Support the preparation of recredentialing files for providers. • Support the review of collaborative agreement documentation for completeness and alignment with state-specific requirements. • Support to maintain accurate documentation and status tracking within internal systems (e.g., HubSpot, Verifiable). • Support process improvements by surfacing trends, common errors, or opportunities for automation. • Support responding to provider inquiries as needed. • Support provider licensing initiatives as needed.