Kinsta

• Monitor, investigate, and resolve malware, spam, and IP blocklisting issues, as well as DMCA notices, while keeping customers informed. • Investigate and resolve malware situations escalated from the Support team. • Write and document new malware signature rules for our customer scanning tools. • Document processes and workflows for remediating malware infections and requesting the removal of blocklisted IP addresses. • Monitor internal tools to identify instances of spam email sending and IP address blocklisting, and alert customers to these issues as necessary. • Provide ongoing feedback and work with internal teams to improve malware detection and remediation tools. • Receive, validate, and process DMCA notices and counternotices. • Monitor internal tools to identify users who misuse Kinsta's platform or use excessive resources. • Collaborate with internal teams to gather the information customers need to resolve resource overuse or platform abuse, and monitor customer progress towards resolution. • Collaborate with internal teams to recommend plan upgrades for customers facing resource constraints.

• Develop and refine specialized custom tools, integrating with core platforms via APIs to pull and push necessary data, designed to augment team member workflows and increase efficiency and effectiveness. • Logically and sensibly leverage AI in applicable feature development projects to further enhance team member workflows and abilities. • Assist with the administration and operation of servers that house internal tooling. • Provide assistance to end users (colleagues) on custom-developed tools and applications

• Proactively source and qualify outbound leads through personalized outreach strategies, including cold email, phone calls, video messages, and social engagement. • Book meetings for Account Executives by applying BANT qualification and providing detailed handoff notes. • Experiment with messaging, sequencing, and outreach channels to improve response and conversion rates. • Use tools like LinkedIn Sales Navigator, Lusha, Vidyard, Vidu, Aircall, and HubSpot CRM to research accounts and drive outbound engagement. • Enroll outbound leads in prospecting campaigns and follow up consistently across multiple channels. • Maintain consistent outbound activity focused on cold, net-new pipeline creation. • Keep HubSpot contact, company, and deal records clean and up to date with detailed activity notes. • Accept and work leads assigned by members of the sales, revenue, and marketing organizations. • Make process and tooling suggestions that improve outbound effectiveness. • Own your 1:1s by preparing in advance, sharing updates, and taking action on coaching feedback.

• Take ownership of issues reported by customers and see problems through to resolution. • Research, troubleshoot, and identify solutions to resolve customer issues. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers. • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

• Assist in identifying friction in the first deployment and onboarding experience • Help document common user issues and patterns observed during onboarding • Support improvements to onboarding flows in collaboration with marketing and product teams • Build production-grade demo applications that show how Sevalla replaces AWS, Google Cloud, Azure, and Kubernetes setups, helping users evaluate real production use cases • Support technical validation during evaluation (light pre-sales), progressing toward independently delivering product overviews and demos that help move qualified users into production • Assist in building and maintaining funnel visibility (signup → activation → paid) • Support analysis of user behavior to identify drop-off points and onboarding friction • Help document key insights and surface opportunities to improve conversion • Support lifecycle and onboarding workflows across Mixpanel, Intercom, and HubSpot • Assist with tracking, messaging, and lead routing to ensure high-intent users are identified and supported • Help improve how users move from initial engagement to activation and production usage • Report daily to Mentor(s) on completed tasks and progress • Participate in weekly 1:1 meetings with their Mentor • Participate in performance reviews with their Manager at the end of the first and third months • Use Mixpanel, Intercom, HubSpot, Slack, and related tools to manage and track work • Maintain active communication in the Kinsta Slack workspace

• Support the uploading of non-English content to Kinsta’s website • Assist in the quality assurance process of non-English content • Support the updating and optimization of non-English content • Contribute to the maintenance of Kinsta’s non-English websites • Complete ad hoc tasks related to translated content assets • Report daily to Mentor(s) on completed tasks and progress • Participate in weekly 1:1 meetings with their Mentor • Participate in performance reviews with their Manager at the end of the first and third months • Use WordPress, Slack, Trello, Google Sheets, Google Docs, and related tools daily to manage and track work • Maintain active communication in the Kinsta Slack workspace

• Proactively source and qualify outbound leads through personalized outreach strategies, including cold email, phone calls, video messages, and social engagement. • Book meetings for Account Executives by applying BANT qualification and providing detailed handoff notes. • Experiment with messaging, sequencing, and outreach channels to improve response and conversion rates. • Use tools like LinkedIn Sales Navigator, Lusha, Vidyard, Vidu, Aircall, and HubSpot CRM to research accounts and drive outbound engagement. • Enroll outbound leads in prospecting campaigns and follow up consistently across multiple channels. • Maintain consistent outbound activity focused on cold, net-new pipeline creation. • Keep HubSpot contact, company, and deal records clean and up to date with detailed activity notes. • Accept and work leads assigned by members of the sales, revenue, and marketing organizations. • Make process and tooling suggestions that improve outbound effectiveness. • Own your 1:1s by preparing in advance, sharing updates, and taking action on coaching feedback.

• Take ownership of issues reported by customers and see problems through to resolution. • Research, troubleshoot, and identify solutions to resolve customer issues. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers. • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

• Oversee the global month-end, quarter-end, and year-end close processes. • Ensure timely, accurate preparation of financial statements and key performance indicators (KPIs) for management. • Maintain and improve accounting policies, procedures, and documentation to support consistent, high-quality reporting. • Serve as the primary owner of the NetSuite environment. • Lead system optimization, including configuration, workflows, automated consolidations, and third-party integrations. • Partner with internal stakeholders to ensure NetSuite supports evolving business and reporting needs. • Manage accounting for multiple international subsidiaries, including intercompany transactions and eliminations. • Oversee foreign currency translation and revaluation processes. • Lead global cash management activities across entities and banking platforms. • Design, implement, and maintain a robust internal control environment (SOX-lite) to safeguard company assets and ensure data accuracy. • Identify and remediate control gaps, and continuously improve process efficiency and control effectiveness. • Ensure compliance with applicable accounting standards, internal policies, and external regulatory requirements. • Act as the primary point of contact for external auditors. • Plan and manage annual audits, coordinating deliverables with internal teams and external partners. • Oversee international tax compliance (e.g., VAT, GST, transfer pricing) in partnership with external advisors and internal stakeholders. • Support and oversee direct and indirect tax processes and filings.