• The eCommerce Customer Experience & Marketplace Insights Intern supports the Marketplace team by identifying customer insights, improving product education, and enhancing the customer experience across Amazon marketplaces. • Analyze Amazon customer reviews to identify recurring issues and root causes of customer dissatisfaction. • Evaluate high-performing competitive products to identify opportunities for improvement. • Identify opportunities for improved customer education through listing content and FAQs. • Collaborate with Supply Chain and Marketing teams to align promotional calendars with inventory availability. • Monitor marketplace response-time KPIs to help maintain a 99% positive seller rating. • Develop post‑purchase engagement approaches within Amazon’s platform limitations. • Assist in resolving complex customer issues such as shipping delays or product quality concerns. • Evaluate and improve goodwill refund processes. • Assess listings for optimization in AI-driven discovery environments including Amazon Rufus

• Turn business and product requirements into clear user flows, wireframes, and high-fidelity designs in Figma • Design elegant, user-friendly eCommerce experiences across storefront, merchandising, and conversion journeys • Build and customize Shopify themes using Liquid and modern front-end practices • Create scalable theme sections, theme blocks, and reusable storefront components • Contribute to checkout and customer account experiences where relevant • Collaborate closely with product managers, architects, and developers in an Agile environment • Write clean, accessible, maintainable code and contribute to a high standard of delivery • Help improve overall storefront performance, usability, and maintainability • Support data and tracking implementation through structured frontend work and event thinking

• Build and maintain advanced Shopify storefront experiences using modern development practices • Develop and customize Shopify themes with scalable architecture and reusable components • Work across multiple areas of the Shopify ecosystem, including themes, apps, extensions, and platform capabilities • Implement Shopify Functions, Pixels, and other advanced commerce features where relevant • Contribute to headless or partially headless Shopify solutions when needed • Build clean, maintainable frontend and backend solutions for high-performance eCommerce environments • Collaborate with designers, architects, and product stakeholders in an Agile team • Write documented, reliable code with strong attention to performance and maintainability • Support deployment and engineering workflows through Git-based collaboration and CI/CD best practices

• Develop the high growth verticals by identifying and engaging companies operating in e-commerce, online marketplaces, gig economy, ticketing and digital commerce ecosystems • Own the sales process by leading meetings, building relationships, marshalling SentiLink resources to deliver solutions, preparing analytical business cases, and closing commercial agreements • Navigate complex organizations to align with decision makers and build champions within prospects and partners • Continue to drive value to our partners post-close by owning relationships and helping our partners be successful with our solutions • Represent SentiLink in accordance with our corporate values at all times