Role Description The Customer Success Manager (CSM) will take ownership of client relationships and drive strong results for a fast-growing lead generation marketing agency focused on home service businesses. Key Responsibilities - Client Relationship Management: - Serve as the main point of contact for client accounts - Conduct weekly or bi-weekly strategy calls with clients - Maintain proactive communication via calls, messaging, and updates - Ensure clients clearly understand campaign performance and results - Strategic Marketing Guidance: - Analyze marketing performance across Facebook Ads, Google Ads, and SEO - Translate marketing data into clear, actionable insights for clients - Provide strategic recommendations to improve campaign performance - Client Success & Retention: - Own client satisfaction, retention, and relationship growth - Proactively address issues and prevent churn - Identify upsell opportunities when appropriate - Reporting & Performance Updates: - Deliver customized performance reports to clients - Clearly explain campaign metrics and ROI - Coordinate with the fulfillment team to ensure deliverables are completed - Client Advocacy: - Collect client testimonials, referrals, and Google reviews - Maintain strong long-term client partnerships Qualifications - 2–4 years experience in Customer Success, Account Management, Client Strategy, or Digital Marketing Agency roles - Strong understanding of Facebook Ads, Google Ads, and SEO - Experience managing client relationships in an agency environment - Ability to analyze marketing results and communicate strategy Requirements - Excellent verbal communication - Strong client relationship management - Strategic thinking and problem solving - Ability to lead client calls and hold structure - High ownership and accountability - Ability to manage multiple client accounts simultaneously - Strong organization and follow-through Tools & Systems - GoHighLevel – CRM & client communication - Slack – internal communication - ClickUp – task and project management Benefits - Fully remote work environment - Fast-growing digital marketing agency - Opportunity to work closely with leadership - Clear path to leadership roles - Performance-based compensation

Customer Success Manager (CSM) – Digital Marketing Agency Location: Remote Working Hours: US Central Time (8:30 AM – 5:30 PM CST) Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month) About the Company We are a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing. Our core services include: - Facebook Advertising - Google Ads - SEO - Website Design - Social Media Management We primarily work with home service businesses generating $1M–$3M annually, including: - Electricians - Roofers - Plumbers - HVAC companies - Landscaping businesses Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results. Key Responsibilities Client Relationship Management - Serve as the main point of contact for client accounts - Conduct weekly or bi-weekly strategy calls with clients - Maintain proactive communication via calls, messaging, and updates - Ensure clients clearly understand campaign performance and results Strategic Marketing Guidance - Analyze marketing performance across: - Facebook Ads - Google Ads - SEO - Translate marketing data into clear, actionable insights for clients - Provide strategic recommendations to improve campaign performance Client Success & Retention - Own client satisfaction, retention, and relationship growth - Proactively address issues and prevent churn - Identify upsell opportunities when appropriate Reporting & Performance Updates - Deliver customized performance reports to clients - Clearly explain campaign metrics and ROI - Coordinate with the fulfillment team to ensure deliverables are completed Client Advocacy - Collect client testimonials, referrals, and Google reviews - Maintain strong long-term client partnerships

Role Description As our new Bridge Client Success Manager, you’ll play a critical role in driving revenue and building relationships that last as the face of our company, ensuring every client interaction leaves a lasting, positive impression. In this fast-paced, target-driven position, your dedication to exceptional service and problem-solving and ability to connect with clients and deliver tailored solutions will directly contribute to our success and yours. You’ll be responsible for onboarding, regular touch points, renewals, cross-sells, up-sells, and be the main point of contact for our advertisers. This is a fully remote position. Interviews will be conducted via phone and video calls for your convenience. The starting salary range is $52,000 to $55,000, with opportunities for growth and advancement. The Role in Action - Build and grow strong client relationships by delivering excellent service and helping clients see the value of partnering across N2’s print and digital platforms. - Serve as the primary point of contact for clients and Area Directors, ensuring clear communication and a smooth client experience. - Lead client onboarding by gathering assets and coordinating campaign setup to ensure successful and timely launches. - Maintain accurate CRM and billing records, updating notes and resolving payment or account issues as needed. - Drive client retention and growth by renewing partnerships, identifying upsell or cross-sell opportunities, and proactively addressing potential cancellations. Qualifications - Client account management for ongoing service engagements and retainers. - CRM systems for B2B services (monday.com) and account health tracking. - Contract management (renewals, onboarding, cross-sells, up-sells). - Data analysis and reporting on service performance, SLAs, and client outcomes. - Process documentation, playbooks, and service workflows. - Virtual communication and presentation skills (Zoom, Aircall, emails). - Risk identification and escalation management. Requirements - Experience managing mid-market or enterprise B2B service clients in a remote environment. - Experience owning post-sale relationships and acting as the primary strategic point of contact. - Leadership experience in client onboarding, discovery, and expectation-setting for services delivery. - Experience running recurring status calls, QBRs, and reviews focused on business outcomes. - Experience supporting renewals, expansions, and long-term account growth through value demonstration. - Experience resolving escalations and maintaining client confidence during delivery challenges. - Experience working across time zones with distributed internal teams and clients. - Experience retaining and growing accounts by aligning services to evolving client goals. Benefits - Full health care coverage for you and your family. - Complimentary basic dental coverage. - Access to a licensed nutritionist to support your health and wellness goals. - Employee Assistance Program (EAP) with complimentary mental health resources and additional support services. - 401(k) plan with a company match to help secure your financial future. - Financial planning services to guide you in achieving your financial goals. - $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program. - Paid time off, including a paid, week-long Holiday Break each year. - Three-week paid sabbatical after four years of service. - Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave. - Monthly remote-work reimbursement to assist with home office and internet expenses. - Pet care insurance and discounts to help support your pets’ health and wellbeing. - The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes. Company Description At The N2 Company, we believe attitude matters just as much as skills. Our team thrives in a culture built on trust, respect, and humility. We’re proud to foster an emotionally healthy, collaborative environment where people genuinely enjoy working together and are passionate about their roles. We prioritize professional growth and consistently invest in the development of our team members, promoting from within whenever possible. While we take immense pride in the work we do, we believe our culture is what truly sets us apart. If you’re looking for a supportive, drama-free workplace that values both excellence and kindness, we’d love to hear from you. (Brilliant jerks need not apply.)

• Handle inbound and outbound inquiries related to logistics, including scheduling, deliveries, and routing checks. • Guide customers through the online portal so they can use their circularity tools effectively. • Resolve contract and billing questions and handle complaints with a solution-focused mindset. • Identify complex cases and ensure timely escalation to second-line specialists when needed. • Manage the full lifecycle of customer cases via phone and email, ensuring transparency and “Waste No More” efficiency.