WorkNomads

Role Description We are seeking an Italian- and German-speaking Sales Specialist to join our dynamic team and support an exciting project in the world of payments and trusted transactions. As part of our team, you’ll be representing an international brand and engaging with Dutch customers. You will work in a remote capacity but have the opportunity to connect with colleagues and clients from around the globe. - Leverage your natural sales skills to close deals, upsell solutions, and drive new contracts with prospective clients. - Assist customers through the digital onboarding process, ensuring a smooth experience. - Manage calls and chats, providing personalized support to prospects and customers in the financial sector. - Be the voice of the brand, delivering a positive, professional image to clients. - Oversee the administrative aspects of client relationships, ensuring timely and accurate records. Qualifications - Fluency in Italian, German and English (both written and spoken) is essential. - Previous experience in sales or customer service is highly advantageous, but we’re open to training the right candidate. - You can build rapport with customers and colleagues alike. - You think on your feet and come up with creative solutions to challenges. - You are flexible and comfortable working in a dynamic, evolving environment. - A positive, can-do attitude and a readiness to help are key traits you bring to the table. Requirements - Ability to work in predetermined shifts. - You are located within the EEA (due to security requirements). - You have a stable, high-speed internet connection at all times. - You have a private, dedicated workspace (for security reasons). - You are able to adhere strictly to assigned shift times, regardless of time zone differences. Benefits - Work remotely anywhere in the EU! - Regular working hours (no evening and weekend shifts). - Complimentary 3 months stay at the WN LAB Hotel if you decide to relocate to Sofia, Bulgaria. - Competitive remuneration potential that consists of a guaranteed monthly salary plus transparent, reachable success driven bonuses. - Monthly gross 1850 EUR if you are onboarded on a Bulgarian Employment contract / 2100 EUR if you are on a self-employment contract. - Unlimited bonus potential. - Home office allowance. - Referral bonus. - Team get-togethers and networking events are in our DNA! - Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered.

Role Description We are seeking an Italian- and French-speaking Sales Specialist to join our dynamic team and support an exciting project in the world of payments and trusted transactions. As part of our team, you’ll be representing an international brand and engaging with Dutch customers. You will work in a remote capacity but have the opportunity to connect with colleagues and clients from around the globe. As a Sales Specialist, your key responsibilities will include: - Leverage your natural sales skills to close deals, upsell solutions, and drive new contracts with prospective clients. - Assist customers through the digital onboarding process, ensuring a smooth experience. - Manage calls and chats, providing personalized support to prospects and customers in the financial sector. - Be the voice of the brand, delivering a positive, professional image to clients. - Oversee the administrative aspects of client relationships, ensuring timely and accurate records. Qualifications - Fluency in Italian, French and English (both written and spoken) is essential. - Previous experience in sales or customer service is highly advantageous, but we’re open to training the right candidate. - You can build rapport with customers and colleagues alike. - You think on your feet and come up with creative solutions to challenges. - You are flexible and comfortable working in a dynamic, evolving environment. - A positive, can-do attitude and a readiness to help are key traits you bring to the table. Requirements - Ability to work in predetermined shifts. - You are located within the EEA (due to security requirements). - You have a stable, high-speed internet connection at all times. - You have a private, dedicated workspace (for security reasons). - You are able to adhere strictly to assigned shift times, regardless of time zone differences. Benefits - Work remotely anywhere in the EU! - Regular working hours (no evening and weekend shifts). - Complimentary 3 months stay at the WN LAB Hotel if you decide to relocate to Sofia, Bulgaria. - Competitive remuneration potential that consists of a guaranteed monthly salary plus transparent, reachable success driven bonuses. - Monthly gross 1850 EUR if you are onboarded on a Bulgarian Employment contract / 2100 EUR if you are on a self-employment contract. - Unlimited bonus potential. - Home office allowance. - Referral bonus. - Team get-togethers and networking events are in our DNA! - Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered. - TOTAL(LY): amazing life & work with WorkNomads.

Role Description We are seeking a French Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to French-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe. - Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail. - Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction. - Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution. - De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome. - Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience. - Accurately document customer interactions and complete all required administrative tasks in internal systems. Qualifications - Fluency in French and English (both written and spoken) is essential. - Proven experience in a high-volume customer service or contact centre environment is essential. - Experience with ticketing systems and Salesforce is a plus. - Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments. - Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism. - Excellent communication, active listening, and problem-solving skills. - Strong resilience and the ability to remain calm, positive, and focused under pressure while consistently delivering excellent customer service. - Excellent organizational skills and the ability to multitask while maintaining a high level of accuracy. - You are located within the EU (due to security requirements). - You have a stable, high-speed internet connection at all times. - You have a private, dedicated workspace (for security reasons). - You are able to adhere strictly to predefined shifts (Mon-Fri, regular business hours). Benefits - Work remotely anywhere in the EU! - Regular working hours (no evening and weekend shifts) - Competitive remuneration potential that consists of a guaranteed monthly salary of 2100 EUR if you are on a self-employment contract - Home office allowance - Team get-togethers and networking events are in our DNA! - Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered. - TOTAL(LY): amazing life & work with WorkNomads Company Description WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs. We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard, and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.

Role Description We are seeking a French-speaking Sales Specialist to join our dynamic team and support an exciting project in the world of payments and trusted transactions. As part of our team, you’ll be representing an international brand and engaging with Dutch customers. You will work in a remote capacity but have the opportunity to connect with colleagues and clients from around the globe. - Leverage your natural sales skills to close deals, upsell solutions, and drive new contracts with prospective clients. - Assist customers through the digital onboarding process, ensuring a smooth experience. - Manage calls and chats, providing personalized support to prospects and customers in the financial sector. - Be the voice of the brand, delivering a positive, professional image to clients. - Oversee the administrative aspects of client relationships, ensuring timely and accurate records. Qualifications - Fluency in French and English (both written and spoken) is essential. - Previous experience in sales or customer service is highly advantageous, but we’re open to training the right candidate. - You can build rapport with customers and colleagues alike. - You think on your feet and come up with creative solutions to challenges. - You are flexible and comfortable working in a dynamic, evolving environment. - A positive, can-do attitude and a readiness to help are key traits you bring to the table. Requirements - Ability to work in predetermined shifts. - You are located within the EEA (due to security requirements). - You have a stable, high-speed internet connection at all times. - You have a private, dedicated workspace (for security reasons). - You are able to adhere strictly to assigned shift times, regardless of time zone differences. Benefits - Work remotely anywhere in the EU! - Regular working hours (no evening and weekend shifts). - Complimentary 3 months stay at the WN LAB Hotel if you decide to relocate to Sofia, Bulgaria. - Competitive remuneration potential that consists of a guaranteed monthly salary plus transparent, reachable success-driven bonuses. - Monthly gross 1850 EUR if you are onboarded on a Bulgarian Employment contract / 2100 EUR if you are on a self-employment contract. - Unlimited bonus potential. - Home office allowance. - Referral bonus. - Team get-togethers and networking events are in our DNA! - Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered.

Role Description Work directly with customers to understand business challenges, workflows, and technical requirements. - Design, configure, and implement tailored solutions that address customer needs. - Act as a trusted technical advisor throughout the customer lifecycle. - Collaborate closely with Product, Engineering, Data, and Customer Success teams to translate customer feedback into product improvements. - Build prototypes, integrations, workflows, and proof-of-concepts to demonstrate product capabilities. - Support deployment, testing, troubleshooting, and optimization activities. - Analyze customer data and business processes to identify opportunities for automation and efficiency. - Drive successful project execution while balancing technical and business priorities. - Provide technical training and guidance to customer teams when required. - Travel and work onsite with customers as needed. Qualifications - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field. - Strong software engineering background with hands-on development experience. - Proficiency in at least one modern programming language such as Python, Java, JavaScript, Go, or C++. - Experience working with APIs, integrations, databases, and cloud technologies. - Strong problem-solving and analytical skills. - Professional fluency in Mandarin Chinese and English. - Willingness and ability to relocate to Shanghai for 3–6 months. - Experience in customer-facing technical roles such as Solutions Engineer, Implementation Engineer, Technical Consultant, Solutions Architect, or Forward Deployed Engineer. - Experience working with AI, machine learning, data platforms, or enterprise software solutions. - Knowledge of cloud platforms such as AWS, Azure, or Google Cloud. - Experience building customer-specific integrations and workflows. - Familiarity with SQL, data analysis, and automation tools. - Previous experience working with international teams and clients. - A passion for continuous learning & collaboration in a global setting. - A team player mentality and believe no one should be left behind regardless of background. Benefits - Flexible work setup: work fully remotely from any country in the EU on a freelance/B2B contract, or join our Sofia, Bulgaria office under a local employment contract that offers a comprehensive social welfare package. - Autonomy: an environment where your technical vision matters, and you own your work-life balance. - Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries. - Global vibe: an international, dynamic, remote-first workplace. - Connectivity Support: home office allowance. - Total Rewards: paid time off and competitive remuneration. - Community: team get-togethers and networking events are in our DNA! - Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!). - Be part of something beyond work: culture, values, impact. How to Apply / What Happens Next - Send us your CV by hitting the “Apply” button. - You will hear from one of our Global Talent Connectors within 5 business days with the next steps. - Meet us on MS Teams and tell us what excites you. - Next stage could be a test or a task - we want to see what you DO (not just what you say). - Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho!

Role Description WorkNomads is on the hunt for a AI Product Manager to join our team! Your mission at WorkNomads: - Define and drive product vision, strategy, and roadmap priorities. - Translate user feedback, behavioral data, analytics, and market insights into product decisions. - Partner with Engineering and AI teams to shape and deliver innovative AI-powered experiences. - Lead product discovery initiatives, including user interviews, surveys, usability testing, and experimentation. - Drive product-market fit validation through continuous testing and learning. - Develop and execute strategies to improve user engagement, retention, and long-term product adoption. - Monitor and optimize key product metrics and success indicators. - Collaborate closely with Trust & Safety teams to ensure responsible and trustworthy AI experiences. - Work with Customer Support and Operations teams to identify user pain points and opportunities for improvement. - Align stakeholders across Product, Engineering, Data, Leadership, and Customer-facing teams. - Prioritize initiatives based on user impact, business value, and technical feasibility. Qualifications - Proven experience as a Product Manager, Senior Product Manager, or AI Product Manager. - Strong experience building and scaling consumer-facing digital products (B2C). - Experience working with AI-powered products, machine learning applications, or LLM-based experiences. - Strong understanding of product analytics, experimentation, A/B testing, and data-driven decision making. - Experience conducting user research and translating customer insights into product improvements. - Demonstrated success driving product growth, engagement, and retention. - Experience working closely with cross-functional teams in agile environments. - Strong communication and stakeholder management skills. - Ability to balance strategic thinking with hands-on execution. - Experience with conversational AI, virtual assistants, chatbots, or LLM-based applications. - Experience with personalization systems, recommendation engines, or memory-driven user experiences. - Background in coaching, wellness, behavioral technology, engagement platforms, or community-focused products. - Experience with Trust & Safety frameworks, AI governance, privacy, or responsible AI initiatives. - Familiarity with user lifecycle management and customer journey optimization. - Experience in fast-growing startup or scale-up environments. - A passion for continuous learning & collaboration in a global setting. - A team player mentality and believe no one should be left behind regardless of background. Benefits - Flexible work setup: work fully remotely from any country in the EU on a freelance/B2B contract, or join our Sofia, Bulgaria office under a local employment contract that offers a comprehensive social welfare package. - Autonomy: an environment where your technical vision matters, and you own your work-life balance. - Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries. - Global vibe: an international, dynamic, remote-first workplace. - Connectivity Support: home office allowance. - Total Rewards: paid time off and competitive remuneration. - Community: team get-togethers and networking events are in our DNA! - Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!). - Be part of something beyond work: culture, values, impact. How to Apply / What Happens Next - Send us your CV by hitting the “Apply” button. - You will hear from one of our Global Talent Connectors within 5 business days with the next steps. - Meet us on MS Teams and tell us what excites you. - Next stage could be a test or a task - we want to see what you DO (not just what you say). - Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho!

Role Description WorkNomads is on the hunt for a UX Architect / Digital Product Designer to join our team! - Define, establish and evolve UX strategy and long-term product experience vision - Develop strong digital concepts rooted in UX, UI, and brand thinking - Translate brand strategy, identity, and visual systems into distinctive digital experiences across product, web, and other interactive touchpoints - Design from early concepts and prototypes through to final UI and interaction details - Integrate UX, UI, accessibility, and content into cohesive, exceptional product experiences - Translate user insights into structured product requirements and tangible design outcomes - Collaborate closely with strategists, writers, designers, engineering, and marketing to move work forward - Work with project managers on product roadmaps and delivery, driving user research and insights - Design and map user journeys and retention flows - Develop wireframes and scalable UI systems through to detailed design execution - Keep a pulse on emerging trends and reports relevant across diverse clients and industries Qualifications - Self-starter mentality, proactive, autonomous, and strong in time and priority management - Adaptable with the ability to get comfortable in rapid product development - Ability to balance inspiring big-picture concepts and strong down-to-the-details execution - Comfortable speaking business and creative languages - Curious, vocal, and strong interpersonal skills within cross-functional teams - Observant, empathetic, yet systematic in understanding user insight - Strong understanding of branding and creative projects; experience with brand design, graphics, and typography - Design with intention, empathy, and systematic thinking to user insight - Passion and flair for design - Positive, willing to learn, and open to feedback - Passion for continuous learning & collaboration in a global setting - Team player mentality; believe no one should be left behind regardless of background Benefits - Flexible work setup: work fully remotely from any country in the EU on a freelance/B2B contract, or join our Sofia, Bulgaria office under a local employment contract with a comprehensive social welfare package - Autonomy: an environment where your technical vision matters, and you own your work-life balance - Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries - Global vibe: an international, dynamic, remote-first workplace - Connectivity Support: home office allowance - Total Rewards: paid time off and competitive remuneration - Community: team get-togethers and networking events are in our DNA! - Seamless Living: digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel - Be part of something beyond work: culture, values, impact How to Apply / What Happens Next - Send us your CV by hitting the “Apply” button - You will hear from one of our Global Talent Connectors within 5 business days with the next steps - Meet us on MS Teams and tell us what excites you - Next stage could be a test or a task - we want to see what you DO (not just what you say) - Prepare to meet either your future leader, Creative team, or our Head Honcho!

Role Description WorkNomads is on the hunt for a Brand Designer/Art Director to join our team! - Lead the creation of brand strategy, positioning, visual identity, and design systems from concept to delivery. - Partner with designers, strategists, researchers, and project managers to develop strong brand ideas and design frameworks. - Distil complex signals and bring clarity of direction. - Transform visual and verbal systems into easy-to-use brand guidelines. - Oversee design quality across digital production, ensuring consistency and attention to detail. - Interpret briefs and find the most creative and appropriate design solutions to complex design problems. - Communicate your process, thinking, and design decisions clearly and effectively. - Keep a pulse on emerging trends and reports relevant across diverse clients and industries. Qualifications - Self-starter mentality, proactive, autonomous, and strong in time and priority management. - Adaptable and comfortable in rapid product development, able to pivot as business needs evolve. - Equally comfortable speaking business and creative languages. - Curious, vocal, and possess strong interpersonal skills within cross-functional teams. - Strong understanding of branding and creative projects; experience with brand design, graphics, and typography. - Design with intention, empathy, and systematic thinking to user insight. - Passion and flair for design. - Positive, willing to learn, and open to feedback. - Passion for continuous learning & collaboration in a global setting. - Team player mentality and belief that no one should be left behind regardless of background. Benefits - Flexible work setup: work fully remotely from any country in the EU on a freelance/B2B contract, or join our Sofia, Bulgaria office under a local employment contract with a comprehensive social welfare package. - Autonomy: an environment where your technical vision matters, and you own your work-life balance. - Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries. - Global vibe: an international, dynamic, remote-first workplace. - Connectivity Support: home office allowance. - Total Rewards: paid time off and competitive remuneration. - Community: team get-togethers and networking events are in our DNA! - Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!). - Be part of something beyond work: culture, values, impact. How to Apply / What Happens Next - Send us your CV by hitting the “Apply” button. - You will hear from one of our Global Talent Connectors within 5 business days with the next steps. - Meet us on MS Teams and tell us what excites you. - Next stage could be a test or a task - we want to see what you DO (not just what you say). - Prepare to meet either your future leader, Creative team, or our Head Honcho!

Role Description WorkNomads is on the hunt for a BPO Team Lead with French to join our team! Your mission at WorkNomads: - Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity). - Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching. - Plan and manage schedules, ensuring adequate coverage and minimal shrinkage. - Act as the primary escalation point, resolving complex issues and maintaining service excellence. - Assist agents with basic IT issues & file IT tickets for more complex issues. - Provide real-time floor support and guidance to agents during active operations. - Identify process inefficiencies, recommend and implement improvements. - Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets. Qualifications - Fluency in English and French (both written and spoken) is essential. - Bachelor’s degree in Business, Management, or a related field (or equivalent practical experience). - 2–4 years of supervisory or leadership experience in a BPO or contact center environment. - Strong leadership, coaching, and conflict-resolution skills. - Solid understanding of performance metrics, analytics, and workforce management. - Proficiency in CRM systems, workforce management tools, and MS Office Suite. - A passion for continuous learning & collaboration in a global setting. - A team player mentality and believe no one should be left behind regardless of background. Benefits - Flexible work setup: work fully remotely from any country in the EU on a freelance/B2B contract, or join our Sofia, Bulgaria office under a local employment contract that offers a comprehensive social welfare package. - Autonomy: an environment where your technical vision matters, and you own your work-life balance. - Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries. - Global vibe: an international, dynamic, remote-first workplace. - Connectivity Support: coverage for internet and phone bills (50 EUR gross). - Total Rewards: paid time off and competitive remuneration. - Community: team get-togethers and networking events are in our DNA! - Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!). - Be part of something beyond work: culture, values, impact. How to Apply / What Happens Next - Send us your CV by hitting the “Apply” button. - You will hear from one of our Global Talent Connectors within 5 business days with the next steps. - Meet us on MS Teams and tell us what excites you. - Next stage could be a test or a task - we want to see what you DO (not just what you say). - Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho!

Role Description WorkNomads is seeking a seasoned Solution Architect with deep expertise in Google Cloud Platform (GCP) and Azure to join our global, remote-first team. If you thrive on designing resilient, scalable cloud-native systems and mentoring teams to excel, this is your opportunity. - Lead large-scale digital transformation projects for manufacturing organizations, from vision to execution - Define and implement enterprise architecture frameworks that connect cloud, edge, IoT/IIoT, data analytics, and AI/ML ecosystems - Translate business strategy into actionable technology roadmaps aligned with scalability, performance, and cost efficiency - Ensure architecture meets the highest standards for security, compliance, and governance across all layers - Collaborate with cross-functional teams to align business, data, application, and infrastructure architectures - Guide stakeholders through architecture decisions, balancing innovation with operational excellence - Mentor and coach teams, fostering a culture of architecture discipline, innovation, and continuous improvement Qualifications - 10+ years of experience in IT architecture roles - Experience with Azure and GCP - Deep expertise in cloud, edge computing, IoT/IIoT, data analytics, and AI/ML platforms - Strong knowledge of security, privacy, and compliance frameworks (ISO, GDPR, etc.) - Excellent communication and stakeholder-management skills; capable of influencing at all levels - Experience working in global, distributed teams - Strategic thinker with hands-on experience designing and integrating complex enterprise systems Benefits - The opportunity to participate in our new nomadic economy, instead of watching it happen from the side-lines - A personalized career development program - An environment where your opinion matters, and you manage your own work-life balance - International and dynamic workplace - Coverage for internet and phone bills equal to 100 BGN / 50 EUR net - Employment or Freelancer contract with WorkNomads - Competitive remuneration and social welfare package - Team get-togethers and networking events are in our DNA! - Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4★ co-living hotel in Bulgaria. No deposit, and special discount rates for single apartments starting from 660 EUR/month (utilities and cleaning included!). Company Description WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs. We celebrate the right of every human to be themselves and provide opportunities for global talent to shine.