• Lead complex infrastructure and platform projects from research and planning to implementation and testing • Own the lifecycle of AWS infrastructure, including EKS and EC2 provisioning, upgrades, autoscaling, and cost optimization • Design and maintain CI/CD pipelines and GitOps workflows using modern deployment tools • Standardize infrastructure provisioning using Terraform and infrastructure-as-code practices • Build and maintain platform tooling, environments, and internal automation systems • Develop scalable self-service infrastructure solutions for product engineering teams • Collaborate with platform engineering, security, and development teams on operational practices and incident response • Improve observability and monitoring across systems using modern monitoring tools • Maintain documentation and establish platform engineering standards • Mentor engineers and support adoption of best practices across teams

Role Description The Critical Operations and Reliability Engineering team sits at the heart of Netflix’s ability to deliver a high-quality streaming experience to hundreds of millions of members worldwide. We build, operate, and evolve the systems and practices that keep Netflix resilient in the face of failures, traffic spikes, and constant change. We are looking for an experienced Site Reliability Engineer to help us deepen the reliability, observability, and operational excellence of Netflix’s systems across Streaming, Games, Ads, and our large-scale platform. You will partner closely with engineering teams across these vertices to design resilient architectures, build automation, and continuously improve how we learn from incidents. What You’ll Do - Design and evolve resilient infrastructure for Netflix Streaming services, ensuring our systems are scalable, fault-tolerant, and operable at a global scale. - Design and run opinionated resilience tests at scale that intentionally induce failures in order to validate system behavior, uncover weaknesses, and proactively prove (or disprove) resilience. - Partner with engineering and product teams to embed reliability, observability, and security into the full software development lifecycle—from design and readiness reviews through rollout and ongoing operations. - Define and measure Service Level Objectives (SLOs) and other reliability metrics that matter to the member experience, using them to guide capacity planning, operational priorities, and tradeoffs between reliability, feature velocity, and cost. - Build and improve automated processes for deployment, monitoring, capacity management, and incident response to ensure our operations are fast, reliable, and repeatable. - Participate in on-call rotations for critical Streaming services, helping ensure 24/7 availability and a great member experience. - Lead and contribute to incident response—from triage and mitigation through follow-ups—focusing on learning, systemic fixes, and avoiding repeat issues. - Proactively identify and reduce sources of instability in distributed systems by analyzing how our systems actually fail in production and driving architectural or operational improvements. - Champion a culture of reliability across business domains, acting as a force multiplier: creating clear documentation, developing best-practice guides, and building tooling that enables other teams to adopt reliability improvements at scale. Qualifications - 5+ years of experience in an SRE, Production Engineering, or similar role operating business-critical, high-traffic services in production. - Strong coding skills in one or more languages such as Python, Go, or Java, with a focus on automating solutions instead of relying on manual operations. - Fluency in modern cloud infrastructure: hands-on experience with large-scale environments on AWS/Azure/GCP, along with abstracted compute and platform orchestration systems. - Deep understanding of large-scale distributed systems, including common failure modes, performance bottlenecks, and how to design for resilience and graceful degradation. - Track record of proactively identifying reliability risks and gaps through metrics, incidents, architecture reviews, or resilience testing—and implementing pragmatic, scalable solutions to mitigate them. - Strong observability and performance tuning skills: you can use metrics, logs, and traces to debug issues in complex systems, and you’re comfortable profiling and optimizing services to meet latency, availability, or efficiency goals. - Experience with incident management and response: you can navigate ambiguous, high-pressure production issues, drive coordinated response, and follow through with durable improvements. - Strong collaboration and influence skills: you communicate clearly, build trust with partner teams, and can guide engineering teams toward better reliability practices without relying on authority. - Ability to balance reliability, velocity, and cost: you’re comfortable making and explaining tradeoffs, and using data (SLOs, error budgets, performance metrics) to guide decision-making. - Growth mindset and curiosity: you are eager to learn, comfortable challenging assumptions (including your own), and motivated by continuous improvement of systems, processes, and yourself. Benefits - Health Plans - Mental Health support - 401(k) Retirement Plan with employer match - Stock Option Program - Disability Programs - Health Savings and Flexible Spending Accounts - Family-forming benefits - Life and Serious Injury Benefits - Paid leave of absence programs - Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. - Full-time salaried employees are immediately entitled to flexible time off.

• Monitor, Troubleshoot, and Optimize Performance • Use Dynatrace to continuously monitor the health of digital systems, applications, and infrastructure • Proactively investigate anomalies, perform deep-dive analysis, troubleshoot issues, and identify root causes of performance bottlenecks or failures • Implement solutions to improve system uptime, stability, and response times • Implement and analyze key metrics using Google Analytics to track and optimize digital user experiences • Use insights to identify areas of improvement and ensure seamless digital interactions for end-users • Analyze NPS data, detractors, and feedback from digital surveys to identify opportunities for improvement in user experience and platform performance • Proactively identify issues in production environments and work with cross-functional teams to troubleshoot, triage, and resolve system outages or service disruptions in real time • Lead or contribute to formal root cause analysis (RCA) activities and ensure preventive measures are implemented • Develop scripts and automation tools to streamline monitoring, alerting, troubleshooting workflows, and recovery processes—reducing manual intervention and improving operational efficiency • Work closely with developers, product managers, and other engineers to enhance application performance, scalability, and reliability • Leverage data analysis to identify trends and patterns that influence site reliability and performance • Establish and enforce reliability engineering best practices—including monitoring, incident response, and RCA documentation—across the development lifecycle to ensure high availability and fault tolerance

You’re more valuable than ever – And that’s just how we’ll make you feel. The Site Reliability Engineer is responsible for maintaining and enhancing the reliability, security, and performance of our customer-facing web and mobile applications. This role is critical in remediating security vulnerabilities, triaging and resolving customer issues, and collaborating with backend developers to ensure application health and uptime. The Site Reliability Engineer will also manage Azure DevOps pipelines and oversee production deployments to deliver seamless, secure, and high-performing user experiences. Qualifications: Education Required: • Bachelor’s degree in computer science, Information Technology, or related field; demonstrated experience may be accepted in lieu of a degree. Work Experience Required: • 4+ years of professional experience in software development with a focus on application maintenance, customer support, and reliability engineering. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • None Knowledge, Skills, and Abilities • This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. • Experience remediating security vulnerabilities and implementing secure coding practices. • Proven ability to troubleshoot, optimize, and enhance application performance in high-scale production environments. • Experience with monitoring, logging, and observability tools (e.g., New Relic, Datadog, Splunk, Azure or AWS observability) • Hands on experience working with and developing backend technologies and frameworks including Node.js, TypeScript, SQL/NoSQL databases. • Hands on experience working with and developing frontend technologies including ReactJS, NextJS, Vercel. • Strong experience with Azure DevOps, CI/CD pipelines, and production deployments. • Familiarity with container orchestration (Docker, Kubernetes) and cloud platforms (Azure preferred). • Strong analytical and problem-solving skills. • Excellent collaboration and communication abilities. • Self-motivated, detail-oriented, and organized. • Ability to work effectively with cross-functional teams and communicate complex technical concepts clearly. • Experience in healthcare or other highly regulated industries. • Familiarity with security frameworks (OWASP, CVSS, MITRE ATT&CK). • Experience with automated testing, infrastructure-as-code (Terraform), and event-driven architectures Essential Duties and Responsibilities • Monitor, maintain, and optimize production web applications for reliability, uptime, and performance. • Collaborate with front and backend developers to ensure robust application health, efficient data flows, and rapid issue resolution. • Triage, investigate and drive customer support issues to resolution, performing root cause analysis and minimizing downtime. • Lead efforts to identify, remediate, and document security vulnerabilities in application code, partnering with security teams for best practices. • Implement and maintain application-level monitoring, logging, and alerting to proactively identify and address issues. • Collaborate with cross-functional teams (Product Owners, DevOps, Security and Compliance, Support) to deliver seamless end-to-end customer experiences. • Create and maintain technical and procedural documentation for systems, integrations, and processes. • Manage and optimize Azure DevOps pipelines, CI/CD processes, and production deployments. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 50 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of-town destinations as needed. • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy