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Site Reliability Engineer – Dynatrace
Location
United States
Posted
82 days ago
Salary
0
Seniority
Senior
Job Description
Site Reliability Engineer – Dynatrace
Abstra
• Monitor, Troubleshoot, and Optimize Performance • Use Dynatrace to continuously monitor the health of digital systems, applications, and infrastructure • Proactively investigate anomalies, perform deep-dive analysis, troubleshoot issues, and identify root causes of performance bottlenecks or failures • Implement solutions to improve system uptime, stability, and response times • Implement and analyze key metrics using Google Analytics to track and optimize digital user experiences • Use insights to identify areas of improvement and ensure seamless digital interactions for end-users • Analyze NPS data, detractors, and feedback from digital surveys to identify opportunities for improvement in user experience and platform performance • Proactively identify issues in production environments and work with cross-functional teams to troubleshoot, triage, and resolve system outages or service disruptions in real time • Lead or contribute to formal root cause analysis (RCA) activities and ensure preventive measures are implemented • Develop scripts and automation tools to streamline monitoring, alerting, troubleshooting workflows, and recovery processes—reducing manual intervention and improving operational efficiency • Work closely with developers, product managers, and other engineers to enhance application performance, scalability, and reliability • Leverage data analysis to identify trends and patterns that influence site reliability and performance • Establish and enforce reliability engineering best practices—including monitoring, incident response, and RCA documentation—across the development lifecycle to ensure high availability and fault tolerance
Job Requirements
- 3+ years of experience in a Site Reliability Engineer (SRE) or similar role in a digital environment
- Strong expertise with Dynatrace for performance monitoring, troubleshooting, diagnostics, and optimization
- Proficiency in Google Analytics, including the ability to derive insights and optimize user experiences based on data
- Advanced data analysis skills
- Experience supporting digital applications and platforms, ensuring high availability, performance, and seamless user experiences
- Proficiency with monitoring tools, observability platforms, and incident management systems; strong understanding of metrics, logging, and tracing
- Proven ability to troubleshoot complex system issues and perform effective root cause analysis
- Excellent problem-solving skills
- Strong communication skills, with the ability to work across teams and convey technical concepts to non-technical stakeholders
Benefits
- Flexible working hours and remote work options
- Opportunities for professional growth and development
- A collaborative and inclusive work environment
- The chance to work on impactful projects with a talented team
- Excellent compensation in USD
- Hardware and software setup
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You’re more valuable than ever – And that’s just how we’ll make you feel. The Site Reliability Engineer is responsible for maintaining and enhancing the reliability, security, and performance of our customer-facing web and mobile applications. This role is critical in remediating security vulnerabilities, triaging and resolving customer issues, and collaborating with backend developers to ensure application health and uptime. The Site Reliability Engineer will also manage Azure DevOps pipelines and oversee production deployments to deliver seamless, secure, and high-performing user experiences. Qualifications: Education Required: • Bachelor’s degree in computer science, Information Technology, or related field; demonstrated experience may be accepted in lieu of a degree. Work Experience Required: • 4+ years of professional experience in software development with a focus on application maintenance, customer support, and reliability engineering. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • None Knowledge, Skills, and Abilities • This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. • Experience remediating security vulnerabilities and implementing secure coding practices. • Proven ability to troubleshoot, optimize, and enhance application performance in high-scale production environments. • Experience with monitoring, logging, and observability tools (e.g., New Relic, Datadog, Splunk, Azure or AWS observability) • Hands on experience working with and developing backend technologies and frameworks including Node.js, TypeScript, SQL/NoSQL databases. • Hands on experience working with and developing frontend technologies including ReactJS, NextJS, Vercel. • Strong experience with Azure DevOps, CI/CD pipelines, and production deployments. • Familiarity with container orchestration (Docker, Kubernetes) and cloud platforms (Azure preferred). • Strong analytical and problem-solving skills. • Excellent collaboration and communication abilities. • Self-motivated, detail-oriented, and organized. • Ability to work effectively with cross-functional teams and communicate complex technical concepts clearly. • Experience in healthcare or other highly regulated industries. • Familiarity with security frameworks (OWASP, CVSS, MITRE ATT&CK). • Experience with automated testing, infrastructure-as-code (Terraform), and event-driven architectures Essential Duties and Responsibilities • Monitor, maintain, and optimize production web applications for reliability, uptime, and performance. • Collaborate with front and backend developers to ensure robust application health, efficient data flows, and rapid issue resolution. • Triage, investigate and drive customer support issues to resolution, performing root cause analysis and minimizing downtime. • Lead efforts to identify, remediate, and document security vulnerabilities in application code, partnering with security teams for best practices. • Implement and maintain application-level monitoring, logging, and alerting to proactively identify and address issues. • Collaborate with cross-functional teams (Product Owners, DevOps, Security and Compliance, Support) to deliver seamless end-to-end customer experiences. • Create and maintain technical and procedural documentation for systems, integrations, and processes. • Manage and optimize Azure DevOps pipelines, CI/CD processes, and production deployments. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 50 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of-town destinations as needed. • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy
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