• Perform accurate data entry, including completing intake forms and scheduling appointments • Contact patients to obtain missing information or request additional documentation • Upload patient information to the RX portal and coordinate medication submissions • Share shipment tracking numbers with patients once medications are dispatched • Handle patient communications, including FAQs, feedback, concerns, and general inquiries • Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams • Ad hoc tasks

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Remote Client Support Manager, you’ll play a key role in ensuring clients receive timely, professional, and personalized support. You’ll collaborate with teammates using virtual tools while maintaining a strong focus on client satisfaction and service excellence. This position is ideal for individuals who are organized, proactive, and confident working independently, yet value contributing to a supportive remote team. Key Responsibilities - Manage client support operations remotely, ensuring inquiries are handled efficiently and professionally - Collaborate with team members using virtual communication tools to resolve client needs - Maintain accurate, detailed records of client interactions and outcomes - Identify process improvement opportunities and contribute ideas to enhance support systems - Build and maintain positive client relationships through solutions-focused service - Uphold company standards for professionalism, accuracy, and service quality Qualifications - Strong computer skills and comfort with virtual communication platforms - Excellent communication and interpersonal skills - Self-motivation and the ability to work independently in a remote setting - Strong organization, follow-through, and attention to detail - Prior client support or related experience preferred (not required) - A genuine commitment to exceptional service and relationship-building Benefits - 100% Work From Home: Design a schedule that supports your lifestyle - Flexible Schedule: Balance personal commitments while meeting performance goals - Supportive Team Environment: Collaborative, accountable, and success-focused culture - Professional Growth: Ongoing training, mentorship, and development opportunities - Performance-Based Compensation: Competitive pay tied to contribution and results - Meaningful Impact: Help clients succeed and improve their service experience

• Provides exceptional support to customers and internal agents by resolving escalated issues. • Focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through. • De-escalates interactions, coaches advocates, and serves as subject-matter experts. • Operates in a customer contact-center environment with consistent communication. • Builds rapport quickly with customers and maintains a patient, customer-centric attitude.

• Ensuring the delivery of high-quality technical support services • Providing the highest level of Client satisfaction • Understanding Fortna’s system and software functionality • Identifying Client problems and proactively monitoring Client systems • Resolving and following through with Clients while building support knowledge base • Promoting strong working relationships both internally and externally • Acting as both the Client and Fortna Level 1 Team's escalation contact • Understanding system and software functionality to identify Client issues • Maintaining logs of all Client calls, daily, weekly, and monthly to ensure completion in a timely manner • Creating reports to identify call incidents by Client and root cause