Bob's Discount Furniture

• Play a key role in building best-in-class supply chain analytics • Leverage data, automation, and advanced analytical techniques to optimize supply chain performance • Partner cross-functionally with Technology and Supply Chain teams to improve processes • Enhance visibility and support data-driven decision-making

• The Regional Delivery Director serves as a Culture, Brand, and Customer Experience ambassador for their assigned region and across the company. • This role oversees a portfolio primarily made up of Third-Party Logistic (3PL) carriers and supports the market of stores indirectly through delivery operations. • Acting as both liaison and subject matter expert, the Regional Delivery Director collaborates closely with cross-functional teams, including Store Operations, DC Operations, Inventory Control, and more. • This leader is accountable for meeting and exceeding financial, operational, and customer experience targets, while managing and improving people and processes.

The Customer Support Resolution Specialist provides exceptional support to customers and internal agents by resolving escalated issues with empathy, accuracy, and professionalism. This role focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through to reinforce customer loyalty. Specialists are expected to de-escalate interactions, coach advocates, and serve as subject-matter experts within a fast-paced support environment. This training class will begin on June 1st, 2026 and we are open to remote locations. This position operates in a customer contact-center environment and requires consistent communication—written, verbal, and phone-based—with both internal and external stakeholders. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong customer-focused behaviors, problem-solving skills, coaching ability, and the capacity to thrive in a dynamic and fast-paced environment. Key Skills for Success Core Competencies & Expertise - Issue Resolution & Escalation Handling - Troubleshoots complex customer concerns and identifies the best course of action. - Manages escalated inquiries with a high degree of accuracy and professionalism. - Communication Excellence - Strong written and verbal communication skills. - Exceptional active listening skills to fully understand concerns. - Skilled in de-escalation and empathetic dialogue. - Customer Experience Focus - Builds rapport quickly with customers and agents. - Maintains a patient and customer-centric attitude throughout interactions. - Demonstrates adaptability and flexibility in dynamic scenarios. - Operational & Technical Proficiency - Proficient with computers and call-center phone systems, including multi-line platforms. - Strong time management and organizational skills. - Ability to coach and develop customer advocates during live inquiries. - Cross-Functional Collaboration - Partners effectively with other Customer Support team members and cross-functional departments. - Builds strong relationships with external partners, including vendors and media agencies. - Provides support for department leadership and contributes to a positive team culture. Preferred Competencies & Skills - Expert-level troubleshooting skills. - Strong interpersonal and relationship-building ability. - Ability to juggle multiple priorities with composure. - Demonstrated ability to “roll up your sleeves” and take initiative in a fast-paced environment. Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with 200+ stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success Benefits & Perks - Competitive Medical, Dental, and Vision Insurance - Generous paid time off including vacation, personal days, holidays, sick time, and your birthday! - 401(k) Profit Sharing Plan with a generous company match - Pet Insurance & employer-paid Life Insurance options - Tuition reimbursement, on-demand learning & career progression - Employee discount from Day 1 + exclusive partner discounts - And so much more! Minimum Qualifications - Experience: Minimum of 3 years in a customer support or escalation-resolution role. - Education: High School Diploma or equivalent required. - Strengths: - Self-motivated and able to prioritize in a fast-moving environment. - Detail-oriented with high accuracy in written documentation. - Strong organizational skills and ability to manage multiple priorities. - Customer-centric mindset with commitment to delivering a world-class experience. Physical Demands - Prolonged periods of computer and phone use. - Ability to work in a fast-paced contact-center environment. - Occasional requirement to support special projects or department needs. Diversity Is a Core Value at Bob’s Bob’s Discount Furniture is committed to fostering a diverse and inclusive workplace. We value and respect each person’s unique background and experiences. We provide equal employment opportunities for all employees and applicants and maintain a workplace free from discrimination or harassment. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $20+/hour based on experience level It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

As a Pricing Analyst at Bob’s Discount Furniture, you will play a key role in ensuring our customers find high-quality products at the best everyday low price. You will support competitive pricing strategies, analyze market and customer data, and contribute to pricing decisions that directly impact sales and profitability. This role is primarily remote, with occasional travel to our Manchester, CT home office and collaboration across cross-functional teams. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences each candidate brings. Success in this role is driven by strong analytical thinking, pricing expertise, collaboration, and a customer-first mindset. If you enjoy working with data, solving complex business problems, and influencing pricing strategy, this is a great opportunity to make an impact. Key Skills for Success Core Competencies & Expertise - Pricing & Competitive Analysis - Conduct competitive pricing analysis and monitor market trends - Support pricing decisions across the product lifecycle (launch → markdown → exit) - Data Analysis & Insights - Analyze customer purchasing patterns and pricing performance - Use data tools to identify trends, risks, and opportunities - Pricing Execution & Systems - Maintain accurate retail pricing and internal pricing architecture - Execute pricing setup and updates across stores/zones - Financial & Business Acumen - Understand key performance metrics including margin, CPI, and sales impact - Support pricing strategies aligned to overall business goals - Process Improvement - Identify opportunities to improve pricing workflows and systems - Contribute to ongoing pricing strategy development Preferred Competencies & Skills - Experience with pricing analytics tools and data systems - Strong Excel / data manipulation skills - Retail, merchandising, or consumer pricing experience - Exposure to cross-functional environments (merchandising, finance, operations) How You’ll Work (Behavioral & Leadership Skills) - Collaboration: Works effectively across merchandising and cross-functional teams - Customer Focus: Keeps customer value and price perception at the center of decisions - Critical Thinking: Solves complex problems using structured analysis - Communication: Clearly communicates insights and recommendations - Innovation Mindset: Continuously looks for ways to improve pricing strategies and processes Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success Benefits & Perks - Competitive Medical, Dental, and Vision Insurance - Generous PTO including vacation, sick, holidays & your birthday - 401(k) Profit Sharing Plan with company match - Pet Insurance & employer-paid Life Insurance - Tuition reimbursement & career development programs - Employee discount starting Day 1 Minimum Qualifications - Bachelor’s degree in Finance, Accounting, or related field or equivalent experience - 1+ year experience in pricing, analytics, or related field Work Environment - Primarily remote role with flexible work arrangements - Regular virtual collaboration across teams - Travel to Manchester, CT 3–5 times per year - Occasional travel for store visits or business needs Physical Demands - Ability to sit, stand, walk, and move throughout store environments - Ability to lift/move items up to 50 lbs. (100 lbs. with accommodation) Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We provide equal employment opportunities to all employees and applicants in accordance with applicable laws. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $60,000 - $77,000 It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Job Overview As a Senior Analyst, Merchandise Analytics at Bob’s Discount Furniture, you will play a critical role in driving data-informed merchandising decisions that enhance product performance, assortment strategy, and overall business profitability. You will leverage advanced analytics to uncover insights related to sales trends, customer behavior, and product performance, partnering closely with merchandising, pricing, and cross-functional teams to influence strategic decisions. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences each candidate brings. Success in this role is driven by strong analytical expertise, business acumen, and the ability to translate complex data into actionable insights. If you enjoy solving business problems, influencing strategy, and working cross-functionally, this role offers a meaningful opportunity to make an impact. Key Skills for Success Core Competencies & Expertise - Merchandise & Business Analytics - Analyze sales, margin, and product performance across categories - Identify trends, risks, and opportunities to optimize assortment and inventory - Data Analysis & Visualization - Leverage data tools (Excel, BI platforms, SQL, etc.) to extract and interpret large datasets - Develop dashboards and reporting to monitor key performance metrics - Strategic Insight & Decision Support - Translate data into actionable recommendations for merchandising strategies - Support assortment planning, product lifecycle decisions, and promotional effectiveness - Customer & Market Insights - Analyze customer purchasing behavior to inform merchandising decisions - Monitor market trends and competitive landscape - Financial & Operational Acumen - Understand key retail metrics (sales, margin, turn, GMROI, etc.) - Evaluate business performance and recommend improvements aligned to financial goals - Process Improvement & Automation - Identify opportunities to streamline reporting and analytics processes - Improve data accuracy, accessibility, and efficiency Preferred Competencies & Skills - Advanced proficiency in Excel and data analysis tools - Experience with BI tools (Tableau, Power BI, etc.) - SQL or data querying experience preferred - Retail, merchandising, or consumer analytics experience - Experience working with large datasets and cross-functional teams How You’ll Work (Behavioral & Leadership Skills) - Cross-Functional Collaboration: Partners effectively with merchandising, pricing, and leadership teams - Critical Thinking: Applies structured problem-solving to complex business challenges - Communication & Influence: Clearly presents insights and recommendations to stakeholders - Ownership & Accountability: Takes initiative and drives projects to completion - Innovation Mindset: Continuously improves tools, reporting, and analytical approaches - Customer Focus: Keeps the end customer and value proposition at the center of decisions Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success Benefits & Perks - Competitive Medical, Dental, and Vision Insurance - Generous PTO including vacation, personal days, sick leave, holidays, and your birthday - 401(k) Profit Sharing Plan with company match - Pet Insurance & employer-paid Life Insurance - Tuition reimbursement & career development programs - Employee discount starting Day 1 Minimum Qualifications - Bachelor’s degree in Business, Finance, Analytics, or related field or equivalent experience - 3–5+ years of experience in analytics, merchandising, or related field Work Environment - Primarily remote with flexibility - Frequent collaboration via virtual tools - Occasional travel to Manchester, CT and/or stores as needed Physical Demands - Ability to sit, stand, and work on a computer for extended periods - Ability to move throughout store environments as needed Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We provide equal employment opportunities to all employees and applicants in accordance with applicable laws. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $80,000 - $100,000 It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

CDL Class A Company Drivers – Local and Regional Routes Locations: Taftville, CT | Aberdeen, MD | Shorewood, IL | Solon, OH Bob’s Discount Furniture is quickly driving its way up the ladder of top furniture retailers in the country. Join our safety-focused private fleet and be part of our road to the top. We are continually building our pipeline of experienced CDL Class A Drivers for our distribution centers! Whether you prefer local routes with daily home time or regional routes with weekly home time, we offer consistent year-round work, modern equipment, and the job security you deserve — all within a culture built on respect, teamwork, and accountability! At Bob’s, our drivers are more than operators — they are part of our family. What We Offer • Earn up to $0.69 CPM, paid based on experience • Local routes (home daily) and regional routes (home weekly) available • Average of 500 miles per night • 100% Drop and Hook – No Touch Freight • Evening runs when traffic is lighter • Safety, extra stop, and premium 6th day pay bonuses (additional $200 for 6th day work) • Consistent work year-round • Sign-on and referral bonuses may be available depending on location Comprehensive Benefits Package: • Paid time off including vacation, sick, personal days, holidays, and a paid Birthday • Medical, Dental, and Vision plan options • Company-paid Life Insurance • 401(k) with generous company match • 30% employee discount from day one What You Will Be Doing: • Operate a tractor with a 53-foot van trailer on designated regional routes • Deliver from distribution centers to stores and depots • Complete 100% drop and hook runs • Maintain compliance with ELD, vehicle inspection reports, and all DOT regulations What You Will Need: • Valid Class A CDL License • Clean driving record with no major accidents or alcohol or drug convictions • Minimum 1 year of all-weather driving experience • Strong communication skills and ability to follow detailed instructions • Commitment to safety and professionalism Physical Requirements (ADA):

• Provides exceptional support to customers and internal agents by resolving escalated issues. • Focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through. • De-escalates interactions, coaches advocates, and serves as subject-matter experts. • Operates in a customer contact-center environment with consistent communication. • Builds rapport quickly with customers and maintains a patient, customer-centric attitude.

• Execute high-volume outbound outreach through cold calls, emails, LinkedIn messaging, and other channels to generate new business. • Build and manage a robust top-of-funnel pipeline through disciplined outreach cadences and follow-up strategies. • Own the end-to-end sales process including discovery, needs assessment, quoting, order coordination, and post-delivery follow-up. • Maintain accurate and timely CRM documentation of all activities, opportunities, and pipeline stages to support forecasting and reporting. • Identify decision-makers, tailor solutions to customer needs, and establish trust that drives first-time and repeat orders.