• Provides exceptional support to customers and internal agents by resolving escalated issues. • Focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through. • De-escalates interactions, coaches advocates, and serves as subject-matter experts. • Operates in a customer contact-center environment with consistent communication. • Builds rapport quickly with customers and maintains a patient, customer-centric attitude.

• Ensuring the delivery of high-quality technical support services • Providing the highest level of Client satisfaction • Understanding Fortna’s system and software functionality • Identifying Client problems and proactively monitoring Client systems • Resolving and following through with Clients while building support knowledge base • Promoting strong working relationships both internally and externally • Acting as both the Client and Fortna Level 1 Team's escalation contact • Understanding system and software functionality to identify Client issues • Maintaining logs of all Client calls, daily, weekly, and monthly to ensure completion in a timely manner • Creating reports to identify call incidents by Client and root cause

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you’re looking for more than a paycheck—and want a career that grows with you—this opportunity may be exactly what you’ve been searching for. AO is seeking driven, growth-minded individuals who value flexibility, development, and long-term success. No prior experience is required. What matters most is your mindset, work ethic, and willingness to learn in a supportive, remote environment. This is not a short-term role—it’s a career path built around mentorship, performance, and opportunity. What Sets This Opportunity Apart - 100% Remote Work: Work from anywhere with a reliable internet connection. - Flexible Schedule: Create balance while maintaining productivity and accountability. - Long-Term Income Focus: Build recurring value and stability—not just short-term earnings. - Performance-Based Advancement: Grow at your own pace, with advancement tied to results and consistency. - Mentorship & Support: Learn directly from experienced leaders invested in your development and success. Your Growth Path - Learn how to develop and maintain lasting client relationships. - Gain professional skills that translate across industries. - Receive structured mentorship and ongoing development. - Advance into leadership opportunities over time. - Maintain independence without sacrificing guidance or support. Ideal Candidates Demonstrate - Strong motivation and goal-oriented thinking. - Openness to coaching and continuous improvement. - Comfort with digital tools and virtual communication. - A focus on personal growth and long-term success. - Experience is not required—we value coachability, discipline, and consistency above all else. Take the First Step If you’re ready to grow in a career where your effort determines your outcome—and support is built into the process—we’d love to hear from you. Apply today and start building a future that works for you.

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism • Receiving and placing customer service telephone calls, completing web forms and responding to emails • Entering and processing orders for new and existing customers • Investigating issues and resolving customer complaints • Updating and managing customer databases • Actively promoting Terminix products and services • Monitoring the route and status of field technicians to coordinate and prioritize their schedule • Relaying work orders, messages, and information to and from technicians and field management • Constantly improving results by adhering to a philosophy of service excellence, and following business processes • Providing an outstanding customer experience to all customers • Available to work as required based on customer needs • Performing other duties