This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you’re looking for more than a paycheck—and want a career that grows with you—this opportunity may be exactly what you’ve been searching for. AO is seeking driven, growth-minded individuals who value flexibility, development, and long-term success. No prior experience is required. What matters most is your mindset, work ethic, and willingness to learn in a supportive, remote environment. This is not a short-term role—it’s a career path built around mentorship, performance, and opportunity. What Sets This Opportunity Apart - 100% Remote Work: Work from anywhere with a reliable internet connection. - Flexible Schedule: Create balance while maintaining productivity and accountability. - Long-Term Income Focus: Build recurring value and stability—not just short-term earnings. - Performance-Based Advancement: Grow at your own pace, with advancement tied to results and consistency. - Mentorship & Support: Learn directly from experienced leaders invested in your development and success. Your Growth Path - Learn how to develop and maintain lasting client relationships. - Gain professional skills that translate across industries. - Receive structured mentorship and ongoing development. - Advance into leadership opportunities over time. - Maintain independence without sacrificing guidance or support. Ideal Candidates Demonstrate - Strong motivation and goal-oriented thinking. - Openness to coaching and continuous improvement. - Comfort with digital tools and virtual communication. - A focus on personal growth and long-term success. - Experience is not required—we value coachability, discipline, and consistency above all else. Take the First Step If you’re ready to grow in a career where your effort determines your outcome—and support is built into the process—we’d love to hear from you. Apply today and start building a future that works for you.

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism • Receiving and placing customer service telephone calls, completing web forms and responding to emails • Entering and processing orders for new and existing customers • Investigating issues and resolving customer complaints • Updating and managing customer databases • Actively promoting Terminix products and services • Monitoring the route and status of field technicians to coordinate and prioritize their schedule • Relaying work orders, messages, and information to and from technicians and field management • Constantly improving results by adhering to a philosophy of service excellence, and following business processes • Providing an outstanding customer experience to all customers • Available to work as required based on customer needs • Performing other duties

• The Customer Care Manager is the single point of contact for strategic revenue customer accounts with complex product needs. • In this position, you will proactively manage customers’ service needs ensuring the highest level of satisfaction, exceeding deliverables and timelines within the Customer Journey. • Manage interactions from the order origination through revenue assurance. • Promote revenue growth, retention, and overall client satisfaction. • Provide support, coordination, and guidance on client and service delivery processes. • Serve as the escalation point for customer inquiries and issues. • Includes: order origination and validation, project management, service scheduling, technical customer account management, MACD handling, billing and revenue assurance. • Communicates order status and governance via client facing communication. • Meet learning, development and personal growth objectives to provide a superior customer experience. • Deliver data and feedback to other internal organizations on chronic performance issues and recommendations. • Provide Client Business Reviews on a recurring basis, no less than bi-annually. • Support Service Assurance and Repair in Network Service Review (NSR) presentation to client. • Initiate mitigation strategies to optimize customer solution delivery. • Collaborate with Sales and Operations ecosystem to execute a connected Customer Journey (LBGUPS – Learn, Buy, Get, Use, Pay, Support).

• Installing, maintaining, and troubleshooting of high-speed internet, video, and voice networks including associated wiring and equipment • Performing maintenance and repair on outside plant facilities • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables • Observing all safety rules and regulations • Assisting other technical personnel in the performance of their duties when requested • Actively supporting sales and marketing related activities • Directing customer facing work and sales referrals