• Being a SME of multiple, if not all aspects of the application (i.e., Workflows, Calculations, Reports, Letters, Data, Interface etc) • Provide training and support to other EQ employees where required. • Obtaining, analysing, documenting, and estimating client requirements (internal and external) • Configuring and testing the Compendia Touch application • Enhancing, developing and promoting the Touch Model • Working closely with the development team to refine and improve the system • Supporting Project Management by leading a workstream to oversee Client deliverables and working with an Agile methodology. • Work collaboratively with customers throughout the full implementation lifecycle by leading or supporting with Client facing communications. • Support with visit customer sites when required, with the possibility of working on site for an extended period. • Supporting with training needs and deliver training to customers as part of project delivery. • Provide expertise and present demonstrations to prospective customers and colleagues from other parts of the business. • Support in establishing and maintaining excellent customer relationships and promoting the growth of new business from those customers. • Ensure AzureDev/JIRA boards are up to date inc updating PM/ leads with progress updates. • Attending 3 out of the 4 quarterly team meet ups.

• Collaborating with tax consultants and legal teams to implement tax planning strategies effectively. • Reviewing and preparing tax-related documents to ensure compliance with state and federal regulations. • Conducting research on tax laws and issues that may impact client tax strategies. • Assisting clients throughout the implementation process to ensure successful execution of tax plans. • Maintaining up-to-date knowledge of tax law changes and best practices. • Liaising with clients to gather necessary documentation and answer inquiries regarding the tax planning process. • Providing exceptional customer service and support to clients and stakeholders. • Utilizing paralegal skills to draft legal documents and reports related to tax planning.

• Lead remote and on-site installations of Transpara across hospital and imaging center environments • Validate infrastructure readiness (hardware, virtualization, networking, security, DICOM routing) • Configure DICOM workflows between modalities, routers, Transpara, PACS, and reporting systems • Perform installation acceptance testing and handoff to clinical use • Own ongoing system maintenance for assigned customer sites • Maintain accurate technical documentation of installed systems and environments • Identify and proactively address performance, capacity, and stability risks • Contribute to the evolution of standardized deployment patterns, reference architectures, and technical documentation • Help reduce time-to-go-live through improved tooling, templates, and repeatable infrastructure approaches • Apply cloud and hybrid infrastructure principles (AWS and/or Azure) to regulated, on-prem hospital environments • Diagnose and resolve complex issues involving DICOM routing and study completeness, network latency or firewall constraints and infrastructure limitations • Analyze logs and system metrics to identify root causes and escalation paths • Collaborate with Engineering and QA/RA on complex investigations and corrective actions • Act as a trusted technical partner to hospital IT teams and clinical stakeholders • Support internal teams (Sales, CS, Engineering) with technical assessments and customer-specific guidance • Assist with training, best-practice recommendations, and operational optimization • Contribute feedback from the field to improve deployment standards and documentation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring an Implementation Success Manager (ISM) to drive the success, renewal, and expansion of inquirED’s district partnerships. This role is for someone who understands how systems-level change happens in districts and knows how to turn strong products into sustained impact. You will lead implementation and professional learning, and collaborate with Sales on ongoing partnership strategy—ensuring districts see clear value and continue to deepen their partnership with inquirED over time. You will be the person districts trust when they ask: “Is this working—and how do we make it work even better?” Your work will directly influence district outcomes, renewals, expansion, and long-term revenue. What You’ll Do - Own a Portfolio of District Partners - Serve as the primary lead for implementation and relationship health and collaborate closely with sales to drive renewal and expansion. - Develop and execute strategic implementation plans aligned to district goals and capacity. - Monitor partnership health using data and qualitative insight to drive renewals and identify expansion opportunities. - Serve as a thought partner to district leaders—adapting strategy, removing barriers, and leveraging successes. - Professional Learning - Design, select, and facilitate high-quality professional learning for adult learners. - Ensure professional development is practical, context-aware, and connected to classroom practice. - Support districts in building internal capacity to sustain and scale implementation. - Cross-Functional Collaboration - Partner closely with Sales on renewals, expansions, and new business transitions. - Support Sales conversations, pilots, and handoffs with implementation expertise. - Bring field insights back to internal teams to inform product, strategy, and improvement. - Work virtually and in person and should expect periodic travel. Qualifications - 2+ years driving systems-level change at the district level - Experience designing and facilitating professional development for adults - Willingness and ability to travel - Customer success or partner management experience Benefits - Health & 401K: Employee-covered health care and retirement match - Flexible PTO & Company Closures: Flexible PTO and 12+ observed days off. - Chances to Connect: Biannual company retreats and optional local meetups - Remote Opportunities: Most positions are remote, supporting work-from-home flexibility - Perks and Stipend: Technology package provided, plus a home office stipend - Learning and Development: Educational and development opportunities, monthly Brunch and Learns, and more!