ScreenPoint Medical

• Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization. • Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of ScreenPoint’s solutions. • Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity. • Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalate. • Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities. • Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite). • Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing. • Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.

• Lead remote and on-site installations of Transpara across hospital and imaging center environments • Validate infrastructure readiness (hardware, virtualization, networking, security, DICOM routing) • Configure DICOM workflows between modalities, routers, Transpara, PACS, and reporting systems • Perform installation acceptance testing and handoff to clinical use • Own ongoing system maintenance for assigned customer sites • Maintain accurate technical documentation of installed systems and environments • Identify and proactively address performance, capacity, and stability risks • Contribute to the evolution of standardized deployment patterns, reference architectures, and technical documentation • Help reduce time-to-go-live through improved tooling, templates, and repeatable infrastructure approaches • Apply cloud and hybrid infrastructure principles (AWS and/or Azure) to regulated, on-prem hospital environments • Diagnose and resolve complex issues involving DICOM routing and study completeness, network latency or firewall constraints and infrastructure limitations • Analyze logs and system metrics to identify root causes and escalation paths • Collaborate with Engineering and QA/RA on complex investigations and corrective actions • Act as a trusted technical partner to hospital IT teams and clinical stakeholders • Support internal teams (Sales, CS, Engineering) with technical assessments and customer-specific guidance • Assist with training, best-practice recommendations, and operational optimization • Contribute feedback from the field to improve deployment standards and documentation.

• Generate qualified pipeline through outbound and inbound prospecting across assigned territories. • Partner closely with aligned Sales Directors to execute coordinated territory and account plans. • Identify and engage key stakeholders including breast radiologists, imaging administrators, IT/PACS leaders, and procurement teams. • Conduct structured discovery conversations to understand clinical workflows, operational challenges, pain points, and buying readiness. • Qualify opportunities using defined criteria (i.e. MEDDICC) and deliver clear, high-quality handoffs to Sales Directors while updating Salesforce. • Communicate value-based messaging around breast imaging AI including improvements in cancer detection, workflow efficiency, recall optimization, standardization of care, retention, etc. • Manage the mammo gantry breast AI opportunities and ScreenPoint ordering process within assigned territory and ensuring accuracy, completeness, and timely submission and follow-up. • Maintain accurate Salesforce hygiene and order documentation to support forecasting, reporting, and territory visibility. • Complete quotations for Transpara® portfolio of solutions. • Work closely with assigned Sales Directors on strategy and go-to-market approaches within assigned territory. • Provide market feedback and insights to help refine messaging, playbooks, go-to-market strategy, and creation of territory business plans.