This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring an Implementation Success Manager (ISM) to drive the success, renewal, and expansion of inquirED’s district partnerships. This role is for someone who understands how systems-level change happens in districts and knows how to turn strong products into sustained impact. You will lead implementation and professional learning, and collaborate with Sales on ongoing partnership strategy—ensuring districts see clear value and continue to deepen their partnership with inquirED over time. You will be the person districts trust when they ask: “Is this working—and how do we make it work even better?” Your work will directly influence district outcomes, renewals, expansion, and long-term revenue. What You’ll Do - Own a Portfolio of District Partners - Serve as the primary lead for implementation and relationship health and collaborate closely with sales to drive renewal and expansion. - Develop and execute strategic implementation plans aligned to district goals and capacity. - Monitor partnership health using data and qualitative insight to drive renewals and identify expansion opportunities. - Serve as a thought partner to district leaders—adapting strategy, removing barriers, and leveraging successes. - Professional Learning - Design, select, and facilitate high-quality professional learning for adult learners. - Ensure professional development is practical, context-aware, and connected to classroom practice. - Support districts in building internal capacity to sustain and scale implementation. - Cross-Functional Collaboration - Partner closely with Sales on renewals, expansions, and new business transitions. - Support Sales conversations, pilots, and handoffs with implementation expertise. - Bring field insights back to internal teams to inform product, strategy, and improvement. - Work virtually and in person and should expect periodic travel. Qualifications - 2+ years driving systems-level change at the district level - Experience designing and facilitating professional development for adults - Willingness and ability to travel - Customer success or partner management experience Benefits - Health & 401K: Employee-covered health care and retirement match - Flexible PTO & Company Closures: Flexible PTO and 12+ observed days off. - Chances to Connect: Biannual company retreats and optional local meetups - Remote Opportunities: Most positions are remote, supporting work-from-home flexibility - Perks and Stipend: Technology package provided, plus a home office stipend - Learning and Development: Educational and development opportunities, monthly Brunch and Learns, and more!

• Own Complex Implementations • Lead net-new implementations, expansions, and one-time workshops across mid-market and enterprise customers • Manage multiple concurrent customers with varying levels of complexity, readiness, and stakeholder alignment • Serve as the primary point of ownership from kickoff through graduation and handoff to CS • Navigate Ambiguity & Mis-Scoping • Diagnose root causes when projects stall, scope shifts, or customer expectations evolve • Independently sequence work, make tradeoffs, and adjust plans to protect outcomes and timelines • Set and reset expectations clearly with customers and internal partners • Drive Adoption & Time-to-Value • Ensure customers not only launch, but understand *why* Common Room matters and *how* to use it effectively • Lead change management efforts to support durable adoption across teams and roles • Identify early risks to adoption and escalate strategically before issues become escalations • Lead Executive & Cross-Functional Conversations • Confidently facilitate exec-level and director-level customer conversations • Partner with Sales, CS, RevOps, Product, and Engineering to align scope, sequencing, and success criteria • Represent Services with credibility and clarity in customer and internal forums • Contribute to Services Maturity • Share learnings, patterns, and feedback that improve delivery quality and consistency • Help refine playbooks, templates, and best practices based on real customer experience • Model strong judgment and ownership for less-tenured IMs

• Own 15+ concurrent implementation engagements, primarily for growth and commercial customers. Some engagements will operate in a “pooled” scaled services model while others will be independently owned short-term, one-time special projects. • Deliver programmatic, playbook-driven onboarding using established Common Room frameworks, templates, and workflows • Lead customer milestones like kickoff calls, configuration sessions, and training with clarity and confidence • Run high-quality one-to-many webinar-based enablement sessions that help customers understand not just *how* to use Common Room, but *why it matters* • Guide customers through core setup: • CRM integrations • Initial segments and plays • Scoring configuration • Early activation workflows • Track progress against defined milestones and help customers reach time-to-value quickly • Partner closely with Customer Success Managers to ensure clean handoffs and continuity post-implementation • Surface risks, questions, or blockers early and escalate appropriately • Learn patterns across implementations and apply feedback to continuously improve delivery quality

• Own the most complex, highest-impact enterprise implementations • Command executive rooms with confidence and credibility • Improve delivery systems, not just individual projects • Shape how Services is positioned, sold, and trusted across the business • Mentor and raise the bar for the entire Implementation team • Drive clarity and momentum through ambiguity, organizational change, and competing priorities • Ensure customers reach value faster and with fewer escalations • Identify systemic gaps in delivery, readiness, scope, or enablement • Design and influence improvements to Services playbooks, packages, and operating models • Act as a leader for Services internally across Sales, CS, RevOps, Product, and Leadership • Mentor junior team members on judgment, executive presence, and ambiguity navigation • Infuse customer voice and enterprise insights into Product and roadmap discussions