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Founded in 2003, Stand Together is a philanthropic organization dedicated to solving society’s most pressing issues by connecting like-minded professionals ac
Director of Content Moderation, Trust and Governance
Location
United States
Posted
150 days ago
Salary
0
Seniority
Lead
Job Description
Director of Content Moderation, Trust and Governance
Stand Together, Inc.
• Lead the strategy and execution of platform safety and credibility efforts. • Build the teams, policies, and systems needed to responsibly moderate user‑generated content at scale. • Define moderation standards, design end‑to‑end workflows, and establish vendor and automation capabilities. • Guide the organization on risk, edge cases, and compliance. • Oversee and advise on data governance practices in partnership with internal teams and our broader ecosystem.
Job Requirements
- 5+ years in trust & safety, content moderation, policy, or related roles; 2+ years managing teams or vendors.
- Deep familiarity with content policy design, legal/regulatory issues (harassment, defamation, child safety), and escalation to law enforcement when required.
- Experience implementing moderation tooling and automation — and understanding tradeoffs between scale and nuance.
- Excellent judgment, bias-aware decision making, and a demonstrated ability to balance safety with expressive freedoms.
- Strong partner skills — able to translate policy into product requirements and measurable outcomes.
- Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.
Benefits
- Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
- A meaningful career: Join a passionate community of over 1,500 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
- Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
- Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.
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• Lead and run day-to-day operations of a global 24/7 content moderation team. • Oversee enforcement of platform policies across text, images, video, and audio content. • Monitor and report on team performance against SLAs, accuracy, and quality metrics. • Conduct regular audits to ensure consistency, accuracy, and policy alignment. • Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways. • Manage the end-to-end process for handling content complaints and violations, including removals and appeals. • Set performance goals, conduct evaluations, and provide coaching to support career development. • Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources. • Report weekly on department status, including quality metrics, flagged content, and escalations. • Partner with Trust & Safety leadership to provide operational insights for policy and product improvements. • Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.



