• Define and drive the quarterly content roadmap for the Academy based on product launches and market requirements. • Translate Filigran’s "Intelligence-Driven Defense" vision into certification programs and structured learning paths. • Lead and mentor a team of specialized Content Managers (focused on Content Ops and Learning Experience). • Support the team’s skill development in instructional design, technical storytelling, and production tools. • Oversee workload management and project prioritization within the team. • Guarantee the consistency of the "Filigran Voice" across all educational materials. • Optimize production workflows from initial scripting to LMS publishing to reduce the time-to-market for training modules. • Analyze Academy KPIs (completion rates, certification scores, feedback) to continuously iterate and improve content quality.

• Ondersteunen bij de organisatie van evenementen • Voorbereiden, schrijven en versturen van nieuwsbrieven (intern en extern) • Verzorgen van specifiek marketing(materiaal) • Onderhoud en beheer van onze website • Opzetten en uitvoeren van een nieuwe LinkedIn-strategie • Lancering nieuwe producten met ondersteunende marketingcampagnes

• Lead and run day-to-day operations of a global 24/7 content moderation team. • Oversee enforcement of platform policies across text, images, video, and audio content. • Monitor and report on team performance against SLAs, accuracy, and quality metrics. • Conduct regular audits to ensure consistency, accuracy, and policy alignment. • Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways. • Manage the end-to-end process for handling content complaints and violations, including removals and appeals. • Set performance goals, conduct evaluations, and provide coaching to support career development. • Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources. • Report weekly on department status, including quality metrics, flagged content, and escalations. • Partner with Trust & Safety leadership to provide operational insights for policy and product improvements. • Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

• Lead and run day-to-day operations of a global 24/7 content moderation team. • Oversee enforcement of platform policies across text, images, video, and audio content. • Monitor and report on team performance against SLAs, accuracy, and quality metrics. • Conduct regular audits to ensure consistency, accuracy, and policy alignment. • Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways. • Manage the end-to-end process for handling content complaints and violations, including removals and appeals. • Set performance goals, conduct evaluations, and provide coaching to support career development. • Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources. • Report weekly on department status, including quality metrics, flagged content, and escalations. • Partner with Trust & Safety leadership to provide operational insights for policy and product improvements. • Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.