• Lead and run day-to-day operations of a global 24/7 content moderation team. • Oversee enforcement of platform policies across text, images, video, and audio content. • Monitor and report on team performance against SLAs, accuracy, and quality metrics. • Conduct regular audits to ensure consistency, accuracy, and policy alignment. • Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways. • Manage the end-to-end process for handling content complaints and violations, including removals and appeals. • Set performance goals, conduct evaluations, and provide coaching to support career development. • Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources. • Report weekly on department status, including quality metrics, flagged content, and escalations. • Partner with Trust & Safety leadership to provide operational insights for policy and product improvements. • Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

• Lead and run day-to-day operations of a global 24/7 content moderation team. • Oversee enforcement of platform policies across text, images, video, and audio content. • Monitor and report on team performance against SLAs, accuracy, and quality metrics. • Conduct regular audits to ensure consistency, accuracy, and policy alignment. • Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways. • Manage the end-to-end process for handling content complaints and violations, including removals and appeals. • Set performance goals, conduct evaluations, and provide coaching to support career development. • Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources. • Report weekly on department status, including quality metrics, flagged content, and escalations. • Partner with Trust & Safety leadership to provide operational insights for policy and product improvements. • Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

• Own IME’s content strategy across website, social media, blogs, emailers, brochures, decks, and campaigns. • Create high-quality long-form and short-form content aligned with brand positioning. • Develop thought-leadership content for founders, webinars, and industry outreach. • Manage multiple content projects and deadlines simultaneously. • Collaborate with design, social media, and sales teams for integrated campaigns. • Ensure consistency in tone, messaging, and brand voice across all content. • Track content performance and optimise based on insights.

• The Content Marketing Manager will execute, maintain, and measure multiple content assets simultaneously. Content assets primarily consist of thought leadership, demand generation, landing pages, digital ads, and website pages. • Collaborate with marketing and adjacent teams to execute multi-channel content that supports GTM initiatives and drives brand awareness, customer acquisition, cross-selling, and customer retention. • Collaborate with the Brand Marketing team members on the creative execution of marketing assets, website, digital advertising, video, print collateral, and event promotional materials. • Ensure assets are optimized for their respective platforms, leveraging data insights to refine and personalize content. • Stay ahead of industry trends, emerging technologies, and best practices in marketing. • Write landing pages optimized for user engagement, CTAs, conversions, and SERP. • Collaborate with Digital Marketing team to implement robust content for lead generation programs and Event Marketing for topical content to support their efforts. • Collaborate with Partner Marketing on co-branded collateral to amplify AHEAD brand. • Manage external vendors in alignment with brand standards and project goals.