Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Accounts Receivable Clerk IV drives accurate cash application and fast resolution of customer payment issues. This role partners with customers and internal teams to research deductions, manage cases in tools such as Salesforce, and support credit decisions using data, Excel insights, and a strong understanding of payment terms. Responsibilities - Experience in Accounts Receivable, Credit, Collections, or Billing Operations - Strong understanding of credit evaluation, due‑date re‑aging, and invoice‑level billing processes - High attention to detail, organization, and documentation accuracy - Ability to analyze customer payment patterns and assess credit or financial risk - Clear, professional communication skills with internal and external partners - Review and identify customer deduction claims by validating short‑payments, remittances, and deduction claims. - Categorize deductions using reason codes and maintain accurate documentation. - Collaborate with cross‑functional teams to resolve discrepancies and address systemic issues. - Monitor aging and escalate unresolved deductions in alignment with procedures. - Assist with reporting, trend identification, and continuous process improvements. - Provide clear updates, documentation, and recommendations to internal stakeholders. - Assist with overflow tasks across AR, Collections, or Billing as needed to support department workload. - Perform additional related duties as assigned to support department goals. Education and Work Experience Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education; normally requires five (5) to eight (8) years directly related and progressively responsible experience. Skills and Knowledge - Excellent understanding of credit and collection operations procedures, including reconciliation of A/R activity. - Ability to deal with stressful situations as they arise is a must. - Ability to communicate effectively both orally and in writing. - Ability to work independently. - Outstanding interpersonal skills. - Knowledge of general accounting principles. - Outstanding mathematical and analytical skills. - Outstanding organizational skills; attention to detail. - Knowledge of Microsoft Word, Excel. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: MWI Veterinary Supply Company

Role Description This role is responsible for fully owning the Accounts Receivable and Order-to-Cash process in a standalone capacity. The position plays a critical role in driving cash flow, reducing aging balances, and improving AR operations, managing a high-volume and complex portfolio, including legacy accounts and aged balances. This is not a general accounting or month-end close role. Instead, it is a senior, hands-on AR position focused on cash collection, dispute resolution, process improvement, and cross-functional collaboration. The ideal candidate is persistent, detail-oriented, and comfortable being customer-facing, handling both inbound and outbound communication with clients. Key Responsibilities - Own the full order-to-cash lifecycle, from invoicing through payment application and collections. - Manage a high-volume AR portfolio, including active accounts and complex aged balances (including legacy AR). - Proactively follow up with customers via email and phone to ensure timely payments. - Accurately apply payments (ACH, wire, check, credit memo) and maintain documentation in ERP/CRM systems. - Investigate and resolve invoice discrepancies, short payments, chargebacks, and deductions. - Partner with Sales, Finance, and Operations to resolve issues and unblock payments. - Act as the main point of contact for customer billing and payment inquiries. - Escalate high-risk accounts with clear recommendations and action plans. - Prepare and maintain AR aging reports and weekly collection updates. - Provide visibility into collection performance, customer risk, and aging trends. - Support AR reconciliations and audit processes as needed. - Identify opportunities to improve AR workflows and reduce manual processes. - Improve invoicing cadence, dispute tracking, and documentation standards. - Contribute to NetSuite optimization and automation initiatives. - Help establish scalable AR processes and best practices. Qualifications - 4+ years of progressive Accounts Receivable / Collections experience. - Proven experience managing high-volume and complex AR portfolios, including aged balances. - Strong understanding of order-to-cash processes and collection strategies. - Hands-on experience with ERP systems (NetSuite preferred). - Excellent English communication skills (written and verbal). - Comfortable handling inbound and outbound customer calls. - Strong attention to detail, organization, and follow-through. - Ability to work independently in a remote, fast-paced environment. - Availability to work EST-aligned hours. Nice to Have - Experience in fast-growing or operationally complex environments. - Exposure to process improvement or automation initiatives. - Experience working with cross-functional US-based teams.

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – - Lifestyle Engagement - e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support - Access & Affordability - e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Accounts Receivable Specialist submits billing to the appropriate party and follows-up for adjudication and payment of individual claims. Communicates with insurance and other payers, patients, guarantors, family members, and/or other medical staff for status of individual claims to manage accounts receivable. Job Description: KEY ACCOUNTABILITIES: - Performs comparative analysis for accuracy of bill before submission to appropriate parties (i.e., charges, subscriber data, diagnosis/procedure codes, and late charges). - Processes claims in a timely manner according to contracts, regulations, department standards, and form requirements. - Generates phone calls to all parties to check status of unprocessed, unpaid, or rejected claims ensuring accurate and timely reimbursement. - Processes variety of correspondence from all parties taking appropriate steps to expedite timely resolution of claims payment. - Verifies insurance/payer and patient demographic information for accuracy of data collected at time of registration when appropriate. Inputs verification data to complete in-house claims generation of billing forms. - Re-bills accounts when new information is received requiring account updates with appropriate demographic and third party information to ensure payment. Updates patient record to indicate changes made. - Reviews internal and external reports for claims status. QUALIFICATIONS: - High School diploma or GED preferred - Must be 18 years of age PHYSICAL DEMANDS: - Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance - Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: - Climate controlled office setting with daily movement throughout the facility - Interaction with department members and other healthcare providers Scheduled Weekly Hours: 40Scheduled FTE: 1Location: CIN 3 Neenah Center - Appleton,WisconsinOvertime Exempt: NoWorker Shift Details: Days

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities - Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. - Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. - Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. - Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. Qualifications - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Requirements - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) - Receivables Execution - Completion of 100% of daily collections cadence tasks. - Number and dollar value of collections secured. - Percentage of customers converted to auto-pay. - Reduction in aging balances. - Billing Investigation & Documentation - Number of billing cases opened and closed. - Number of billing investigations completed. - Accuracy and completeness of Salesforce documentation. - Number of cases open longer than two weeks. - Communication & Collaboration - Timeliness of customer and internal follow-ups. - Reduction in billing escalations caused by delays or documentation gaps. Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding