This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities - Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. - Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. - Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. - Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. Qualifications - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Requirements - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) - Receivables Execution - Completion of 100% of daily collections cadence tasks. - Number and dollar value of collections secured. - Percentage of customers converted to auto-pay. - Reduction in aging balances. - Billing Investigation & Documentation - Number of billing cases opened and closed. - Number of billing investigations completed. - Accuracy and completeness of Salesforce documentation. - Number of cases open longer than two weeks. - Communication & Collaboration - Timeliness of customer and internal follow-ups. - Reduction in billing escalations caused by delays or documentation gaps. Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Lease Admin Manager – JLL What this job involves: The Lease Administrator plays a vital role in managing JLL's accounts receivable lease portfolio, ensuring accurate lease data management and exceptional client service. This position directly contributes to JLL's operational excellence by maintaining precise lease records, interpreting complex commercial real estate agreements, and supporting clients with timely lease analysis and reporting. You will serve as a critical link between lease documentation and actionable business intelligence, helping clients make informed real estate decisions while upholding JLL's commitment to quality and accuracy. What your day-to-day will look like: - Manage the accounts receivable lease portfolio, tracking and distributing monthly rent statements while overseeing the entire account receivable process. - Abstract and interpret complex commercial real estate leases, amendments, and subleases to extract critical data points. - Prepare detailed lease abstracts and edit them for accuracy before completing data entry into project management databases and other required systems. - Maintain comprehensive lease record keeping by entering new agreements, updating existing records, and ensuring all client lease files contain current and accurate information. - Research and gather lease data to assist in resolving critical client issues, providing lease analysis and interpretation as requested. - Prepare and distribute periodic reports in a timely and accurate manner, running standard reports for management review. - Maintain an ongoing scheduled reminder system for tracking important dates, tasks, and deadlines to ensure nothing falls through the cracks. Required Qualifications: - Two to three years of real estate industry experience with demonstrated knowledge of lease administration. - Proven ability to work in a fast-paced environment with exceptional attention to detail and accuracy. - Strong ability to effectively plan and manage multiple competing priorities simultaneously. - Excellent written and verbal communication skills with the ability to be clear, direct, and concise. - Strong interpersonal skills with proven ability to interact professionally with both external and internal clients. - Self-starter mentality who takes full ownership of responsibilities and demonstrates proactive problem-solving. - Ability to maintain strict confidentiality while keeping appropriate parties informed of relevant information. Preferred Qualifications: - Associate or Bachelor's degree from an accredited institution in Business, Real Estate, or related field. - Experience providing informal assistance, technical guidance, or portfolio-specific training to coworkers. - Demonstrated proactive focus on meeting client requirements in a timely and efficient manner. - Experience working both as an effective team player and independently with minimal supervision. - Desire to work within a diverse, collaborative, and driven professional environment. Location: Remote This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 75,000.00 – 82,500.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Sacramento, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

• Manage an active customer portfolio of accounts • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises • Meet or exceed targeted collections metrics such as: 90% accounts touched, 85% current portfolio balance, and other quantitative targets • Accountable for reporting any disputed/short paid invoices, identifying root cause, and collaborating with clients or internal departments to expedite resolution/payment • Escalate major collection issues with Management that may require special attention/support • Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely fashion • Support and develop accounts receivable lean process improvements • Prepare proposals for agency placement and write off to bad debt

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Responsible for managing daily credit and collections activities in alignment with company credit policies. The role plays a critical part in mitigating credit risk, protecting accounts receivable, and supporting long-term financial stability. Major Tasks, Responsibilities and Key Accountabilities •Identifies and mitigates financial risks using analytics and reporting to detect trends and prevent delinquencies. •Provides recommendations based on data-driven insights to improve cash flow and minimize bad debt exposure. •Executes and manages mechanic’s lien filings and other legal measures to secure accounts receivable and ensure payment security. •Assesses customer creditworthiness using credit reports and key performance indicators to extend credit judiciously. •Applies credit policies that align with the Risk Framework to support business growth while minimizing credit exposure. •Monitors and improves collections KPIs such as DSO, past due balances, and unapplied cash to maintain a healthy A/R portfolio. •Maintains a high-quality accounts receivable portfolio by ensuring credit decisions are based on prudent risk review. •Escalates customer issues and root-cause drivers of disputes to sales leaders to improve processes and service. •Applies credit holds strategically to meet financial goals while preserving customer relationships. •Other duties as assigned. Nature and Scope - Refers complex, unusual problems to supervisor. - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. - None. Work Environment - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. - No travel required. Education and Experience - HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Preferred Qualifications - 2-5 years’ B2B Collections experience - REQUIRED. - Experience in credit, collections, and/or accounts receivable in the construction/supply industry - Preferred. - Strong communication and problem-solving skills. - Prior customer service experience. - Experience using Excel. - Knowledge of Oracle, getpaid, or related software – Nice to have. - Spanish language skills are a bonus. - WORK HOURS are 8:00 AM to 5:00 PM PACIFIC TIME - This position is 100% remote. If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.