• Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise clients to understand their challenges and goals, and developing customized solution proposals that clearly articulate the benefits and technical approach. • Analyze complex business requirements and design comprehensive technical architectures that integrate CCaaS solutions with CRM systems (e.g., Salesforce, Service Cloud), AI/analytics tools, WFM, and other customer experience technologies. • Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of cloud contact center solutions. • Develop complete solution designs covering telephony architecture, omnichannel routing, digital integration, data flows, and security considerations to guide successful deployments. • Support sales teams by answering deep technical questions, proposing innovative CX solutions to client challenges, and enhancing our technical proposals. • Stay at the forefront of CX and CCaaS innovations, evaluating and incorporating new features from leading platforms and AI services to continuously improve our solution offerings. • Perform other duties as may be required consistently with the purpose of this role.

• Responsible for designing, developing, and implementing innovative solutions to meet the needs of clients and/or customers. • They oversee the entire solution development process from initial concept to final delivery, ensuring that the solutions are aligned with business goals and objectives. • Designs solutions for new customers and/or introducing this service line to existing customers by leveraging the full range of RRD services capabilities. • Collaborate with internal teams to assess requirements and recommend tailored approaches that align with client goals. • Responsible for taking full ownership in presenting the value proposition for designated service line to customers. • Create/maintain strategies, sales & marketing materials that enables closing the sale efficiently. • Review value proposition regularly, developing standardized collateral, optimizing costs and introducing creative pricing models and identify new and innovative channels to present the solution to customers. • Develop and coach Solution Architects and Sales Teams as appropriate in the evolution of the service line’s value proposition and service delivery models. • Support the successful delivery of all opportunity assessment and diligence activities; identify resources required to successfully deliver the assessment opportunity. • Develop and maintain accurate benchmarking information. • Develop initial implementation plan for opportunities and coordinate with the implementation team to build detailed plans and ensure a smooth transition to the implementation team upon successfully closing the sale. • Collaborate with Technology team to enhance existing platforms, explore new technologies that will enhance our ability to grow top line. • Establish relationships with external service partners (technology, equipment vendors, software providers).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an entrepreneurial, driven colleague to support Cologix’s sales team in developing and closing opportunities by providing colocation/networking expertise and pre‑sales technical support for prospects, customers, and partners across our North American platform. The Solutions Architect will play a key role in educating customers of all sizes on Cologix’s value proposition and participating in deep technical discussions to ensure solutions are designed for successful deployment. The primary role of the Solutions Architect is to function as a technical advisor/consultant for Cologix customers and the Cologix sales team, architecting creative and complex colocation and IT/cloud/networking solutions. This position supports all of Cologix’s North American platform (U.S. & Canada) and therefore may require some travel; however, it will be primarily focused on the Eastern U.S. market. Essential Skills and Responsibilities - Broad knowledge of Internet technologies including servers, networking equipment, and storage design solutions for colocation, hosting, and cloud. - Broad knowledge of AI systems and AI system architecture. - Detailed knowledge of critical facilities and an understanding of electrical/generation and mechanical systems. - Detailed knowledge of data center telecom cabling standards. - Ability to quickly and accurately assess current operations, identify design flaws, and build consensus on both proposed solutions and action plans. - Strong ability to refine ambiguous customer needs into specific, deliverable requirements. - Ability to uncover hidden or unrealized customer requirements and gain prospect consensus. - Ability to independently develop relationships and communicate with high‑level internal and external technical staff. Presentation Skills - Able to design and present highly technical concepts and solution specifics to internal and external audiences of varying technical capabilities in a clear, concise, and easily understood manner. - Ability to influence cross‑functional departments to gain alignment and drive design solutions with the appropriate teams. Qualifications - 3+ years of technical experience; experience with colocation/hosting/cloud companies, operations, or technical sales preferred. - Effective solution‑selling capabilities, demonstrating advanced solution‑selling skills and proactive customer communication, including proposal development and delivery. - Detailed knowledge of colocation technologies with strong attention to detail and organizational skills. - Experience interpreting and responding to RFP/RFI/RFQ formats. - Ability to comprehend, analyze, and interpret complex project documents for all audiences. - One or more of the following certifications are highly preferred: - CDCP / CDFOS / CNCDP or equivalent knowledge/experience - CCNA/CCNP Cloud or equivalent knowledge/experience - AWS / Google / Microsoft cloud certification or equivalent knowledge/experience Knowledge, Skills & Abilities - Ability to combine technical elements with commercial needs and client requirements. - Understanding of the impact of digital infrastructure technologies on business challenges, processes, and efficiency. - Confident in technical knowledge; articulate and comfortable driving conversations or presentations. - Ability to manage high levels of activity. - Ability to work both independently and with cross‑functional teams to consistently achieve results. Benefits - Medical, dental, and vision insurance - Flexible spending account options - Non-accrued PTO - Company paid holidays - 401k Retirement Plan - Short- and Long-Term Disability - Employee Discount Marketplace - Employee Recognition Platform - Individual compensation will be commensurate with the candidate's experience. This position will also be eligible for an annual bonus.

• Support Cologix’s sales team in developing and closing opportunities • Provide colocation/networking expertise and pre‑sales technical support for prospects, customers, and partners • Educate customers on Cologix’s value proposition • Participate in deep technical discussions to ensure solutions are designed for successful deployment • Manage a demanding schedule across a wide variety of technical and pre‑sales goals • Function as a technical advisor/consultant for Cologix customers and the sales team • Architect creative and complex colocation and IT/cloud/networking solutions • Provide technical leadership and mentoring to the sales team and internal groups