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Solutions Engineer
Location
United States + 1 moreAll locations: United States | Canada
Posted
191 days ago
Salary
$115K - $150K / year
Seniority
Mid Level
Job Description
Solutions Engineer
Swiftly
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Swiftly now has contracts with over 200 transit agencies, and an increasing number of these agencies are mid-sized and large. Our goal is to grow that number, and Solutions Engineers play a critical role by balancing agency knowledge with a strong desire to help our prospective customers. We are looking for junior to mid-level Solutions Engineers. What You'll Do: - Lead the product demonstration portion of Swiftly demos for transit agencies, transit operators, consultancies, and potential partners. - Partner with the relevant Account Executive/Account Manager to develop and drive a particular agency's strategy, angle, and pitch to best demonstrate Swiftly’s value and overcome blockers. - Drive revenue growth by developing and maintaining client relationships, identifying new business opportunities, building strong business cases, and providing technical expertise to support the sales process. - Organize and run 2-3 day onsite workshops, where we train agency staff and help them see Swiftly's value for mid-sized and large agencies. - Run pilot periods, including limited-time free agency access to Swiftly, with the goal of deriving quantitative savings and results to inform a strong business case for mid-sized and large agencies. - Quickly understand complex engineering concepts and effectively communicate them to technical and non-technical audiences. - Build and maintain productive, high-trust relationships with agency staff and internal teams, providing technical expertise and support throughout the sales cycle. - Develop new tools and processes to assist with proving the value of Swiftly. - Serve as a technical resource and domain expert for internal teams. - Provide accurate, relevant first-line technical responses during all phases of the sales cycle. - Participate in sharing learnings and best practices with the SE team and beyond. Identify pain points and potential improvements for the function. - Represent Swiftly at conferences and events. Qualifications - You love transit and have 3+ years of experience working at or with a transit agency. - You bring an understanding of the following topics: transit passenger information, planning, operations, and data standards. - You are very analytical and love data. - You are very strategic and love solving problems. - You’re excited to partner with transit agencies and help them solve their transit-related issues. - You are a strong and proactive communicator and are energized by spending the day speaking with and listening to our prospective customers. - You are capable of finding creative methods of helping our prospective customers find the value in Swiftly. - You are very organized and can manage communications with multiple departments at multiple transit agencies simultaneously. - You are a tireless investigator. When an issue arises, you own it until resolution. - You are comfortable in ambiguous situations and can work autonomously to creatively solve problems. - You are able to travel on average once a month to meet agencies and attend conferences around North America. Requirements We use AI tools for scheduling and summarization in our hiring process. We do not use AI tools to make decisions about who moves forward or to assess the strength of candidates. Every application is reviewed and all hiring decisions are made by Swiftly team members. This is an active, open role that we are currently hiring for at Swiftly. Pay Range In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represent the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. - US Salary Range: $115,000 - $150,000 USD OTE - Canadian Salary Range: $137,000 - $167,000 CAD OTE Benefits - Competitive salary - Equity compensation for every employee - Medical, Dental and Vision - Retirement with Employer Match - Flexible Spending Account (FSA) - Home office setup reimbursement - Monthly cell/internet reimbursement - Monthly "Be Well" stipend - Flexible PTO with a recommended minimum - Flexible work environment - 16 paid holidays, including holidays in months without US national holidays - 8 fully paid weeks of leave for childbirth/adoption Travel Note Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently. Company Description Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations. Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
Job Requirements
- You love transit and have 3+ years of experience working at or with a transit agency.
- You bring an understanding of the following topics: transit passenger information, planning, operations, and data standards.
- You are very analytical and love data.
- You are very strategic and love solving problems.
- You’re excited to partner with transit agencies and help them solve their transit-related issues.
- You are a strong and proactive communicator and are energized by spending the day speaking with and listening to our prospective customers.
- You are capable of finding creative methods of helping our prospective customers find the value in Swiftly.
- You are very organized and can manage communications with multiple departments at multiple transit agencies simultaneously.
- You are a tireless investigator. When an issue arises, you own it until resolution.
- You are comfortable in ambiguous situations and can work autonomously to creatively solve problems.
- You are able to travel on average once a month to meet agencies and attend conferences around North America.
- We use AI tools for scheduling and summarization in our hiring process. We do not use AI tools to make decisions about who moves forward or to assess the strength of candidates. Every application is reviewed and all hiring decisions are made by Swiftly team members. This is an active, open role that we are currently hiring for at Swiftly.
- Pay Range
- In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represent the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location.
- US Salary Range: $115,000 - $150,000 USD OTE
- Canadian Salary Range: $137,000 - $167,000 CAD OTE
Benefits
- Competitive salary
- Equity compensation for every employee
- Medical, Dental and Vision
- Retirement with Employer Match
- Flexible Spending Account (FSA)
- Home office setup reimbursement
- Monthly cell/internet reimbursement
- Monthly "Be Well" stipend
- Flexible PTO with a recommended minimum
- Flexible work environment
- 16 paid holidays, including holidays in months without US national holidays
- 8 fully paid weeks of leave for childbirth/adoption
- Travel Note
- Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.
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