Swiftly

• Own the end-to-end renewal lifecycle for Audience Optimizer (AO) across Swiftly’s full retailer portfolio in collaboration with the assigned Sales Director • Develop and execute strategic account plans to drive retention, increased investment, and long-term growth • Act as a consultative agency partner to retailers—aligning AO strategy with promotional calendars, merchandising priorities, and business objectives • Lead campaign planning in partnership with retailers, including audience strategy, budget allocation, flighting, and channel mix recommendations • Translate performance data and closed-loop measurement insights into clear, actionable optimization strategies and renewal narratives • Proactively identify opportunities to expand AO adoption, increase budgets, and introduce incremental use cases (e.g., seasonal campaigns, conquesting, loyalty growth) • Build and maintain strong relationships with key stakeholders, including marketing, merchandising, and executive leadership • Lead renewal conversations, including business case development, performance storytelling, and commercial negotiations • Partner cross-functionally with Account Management, Analytics, Ad Ops, and Product teams to ensure successful campaign execution and continuous improvement • Monitor campaign performance trends and provide strategic guidance to improve outcomes and drive incremental sales impact • Maintain accurate forecasting for renewals and growth opportunities, ensuring visibility into revenue retention and expansion • Serve as a subject matter expert on AO, retail media strategy, and grocery promotional dynamics • Identify risks to renewal early and develop mitigation strategies to ensure continuity and prevent churn • Other related duties as assigned

• Rapidly assimilate Swiftly’s suite of digital products and articulate their benefits and capabilities to clients with persuasive acumen • Plan and oversee the execution of digital marketing campaigns, ensuring adherence to timelines, creative standards, and data requirements to meet clients' audience targets and business objectives. Leverage inventory planning tools to ensure proposals only offer available inventory • Act as the primary contact for clients, offering troubleshooting support, implementing creative changes, maintaining campaign momentum, and delivering actionable performance insights and recommendations • Craft and convey media strategies, including audience targeting and optimization techniques, establishing yourself as a thought leader in media planning to enhance Swiftly’s client relationships • Develop, present, and implement comprehensive media plans that encompass various digital channels, with an emphasis on innovation and optimization to drive client success • Collaborate with the sales team to secure client renewals and identify opportunities for new or incremental business, underpinning client retention and growth strategies • Input all proposals into Salesforce CPQ; push deals through the opportunity stages until the deal is closed won. Maintain product catalog in Salesforce and ensure new products are accurately structured in Salesforce • Advise on pricing strategies and help develop, maintain, and enforce rate card norms. Participate in deal review for non-confirming deals • Forecast campaign risk and required adjustments to address performance weekly • Manage client expectations and advise on the most advantageous spend tactics to garner the highest campaign performance. Upsell on winning strategies and develop successful renewal strategies • Lead the planning and execution of multi-channel digital campaigns, including paid and organic search, social media across platforms like Facebook, Instagram, and emerging channels such as TikTok • Utilize advanced programmatic spending strategies to target users based on demographic data and loyalty to home stores, integrating video content where effective • Oversee regular campaign performance reviews, presenting metrics such as impressions, views, clicks, likes, ROAS, iROAS, and in-store visitation to stakeholders • Collaborate with data analytics teams to refine campaign targeting using geo-targeting and "instant segments" to engage consumers during in-store shopping experiences • Serve as the primary liaison between clients and internal teams, ensuring timely communication and campaign alignment with client expectation • Align with product on customer experience, usability and new enhancements • Facilitate and present campaign wrap up reporting, integrating data from 1st and 3rd party reporting systems and summarizing in eloquent readouts • Other related duties as assigned

Role Description Swiftly is looking for a Senior Software Engineer with experience building scalable cloud-based services. You’ll collaborate seamlessly with Product Managers, Designers, and teammates to discover the right solutions. You will work across the stack — contributing to backend services as well as modern frontend applications — to deliver seamless, end-to-end experiences for our customers. Our backend environment includes Java, Node.js, and Python; our MV* framework of choice is Vue.js, but we welcome applicants who are excited to work across languages and have strong experience with any major MV* framework. We encourage you to apply if the above is exciting to you and if you meet half or more of the below requirements. Above all else, we value candidates who angle toward growth, leveraging a positive attitude and the aptitude to relentlessly seek and solve problems to deliver impact. We know the tech landscape is ever-changing and strongly support individual growth. If this is exciting to you, then we'd love to talk! What you'll do - Design, build, maintain and extend products, features, and functionality that solve real customer problems - Partner with Product, Design, and Engineering to discover and validate customer needs and technical approaches - Prototype quickly, and as necessary, to de-risk projects, test assumptions, and iterate ideas into production-ready solutions - Consistently deliver incremental value by anticipating dependencies, breaking down work, and regularly demoing progress - Communicate technical trade-offs, present system design proposals clearly, and document architectural decisions - Apply modern software engineering practices to deliver robust, maintainable, and extensible systems - Uplevel teammates through code reviews, pairing, and strong collaboration - Take ownership of your code and product domain, engaging in retrospectives and continuously improving how the team works Qualifications - Motivated by mission-driven work and excited to improve public transit - 5+ years of relevant software engineering experience - Experience building real-time data processing systems - Comfort applying modern AI tools to accelerate development and improve quality - Full-stack skills: strong in at least one of Java, Python, or Node/JavaScript; comfortable building modern frontends (Vue.js a plus); eager to learn across the stack - Experience building and consuming APIs; proficiency with SQL and non-relational databases, including making informed schema and data-modeling decisions - Experience with cloud-native architectures and services (AWS preferred) - Strong product mindset — you use technology pragmatically to solve meaningful customer problems - Continuous learner who embraces emerging technologies and helps others grow - Collaborative team player who contributes wherever needed to support team goals - Open to feedback (a core Swiftly value!), humble in technical debate, and committed to blameless learning and improvement Benefits - Competitive salary - Equity compensation (company ownership) for every employee - Medical, Dental and Vision - Retirement with Employer Match - Flexible Spending Account (FSA) - Home office setup reimbursement - Monthly cell/internet reimbursement - Monthly "Be Well" stipend - Flexible PTO with a recommended minimum - Flexible work environment - 16 paid holidays - including months without US national holidays - 12 fully paid weeks of leave for childbirth/adoption Pay Range In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represent the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. - US Salary Range: $130,000 - $210,000 - Canadian Salary Range: $140,000 - $200,000 Beyond the Skills We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company: - Team. Together, we are more effective and better supported - Impact. Drive impact for our customers, our company, and all of our teams - Diversity. See differing perspectives as ways to address our weaknesses and find new strengths - Communication. Assume others internally and externally have good intentions - Feedback. We share feedback because we want each other to grow professionally and personally - Growth. Foster personal, professional, and company growth

Role Description Swiftly is looking for a Sales Manager, Enterprise to lead and develop our Mid-Market/Enterprise Account Executive and Business Development Representative teams. This is a management role focused on building, coaching, and developing a high-performing sales team — ideal for a sales leader who thrives on developing reps, driving accountability, and winning in complex public-sector environments. You’ll own the performance and development of the Enterprise AE and BDR functions, driving new logo acquisition with transit agencies across North America. Your team manages 6–18 month enterprise sales cycles involving government procurement, multi-stakeholder buying committees, and consultative selling. You’ll set the coaching rhythm, build pipeline strategy, and ensure your team is executing with discipline using the SPICED methodology. If you’re passionate about developing talent, winning in complex sales environments, and making public transit better for millions of riders, we want to talk to you. Qualifications - 5+ years of B2B SaaS sales experience, with at least 2 years in a frontline sales management role - Proven track record of leading teams to meet or exceed quota in a new-logo, enterprise sales environment - Experience managing both AE and BDR functions (or equivalent pipeline generation teams) - Strong coaching instincts — you develop reps, not just manage them - Experience with complex, consultative sales cycles (6+ months) involving multiple stakeholders and procurement processes - Comfortable with government or public-sector sales; transit industry experience is a plus but not required - Proficient with Salesforce, Outreach.io, ZoomInfo, LinkedIn Sales Navigator, and modern sales tools - Excellent communication skills — you can lead a team meeting, run a deal review, and present to executives with equal confidence - Willingness to travel for conferences, team events, and strategic customer meetings (approximately 20–30%) Requirements - Recruit, onboard, and develop a high-performing team of Enterprise AEs and BDRs - Establish and maintain a coaching rhythm: regular 1:1s, call reviews, deal reviews, and skills development sessions - Set clear performance expectations and hold the team accountable to activity metrics, pipeline targets, and quota attainment - Foster a culture of learning, collaboration, and continuous improvement across the sales team - Own the team’s pipeline generation strategy, ensuring AEs prospect 50–60% of their own pipeline while BDRs generate the remainder through outbound and ABM motions - Drive disciplined territory planning and account prioritization across the Enterprise segment - Support AEs in navigating complex, multi-stakeholder deals with 6–12 month sales cycles - Step in to support AEs on discovery calls, demos, and business case development when needed - Maintain accurate forecasting and pipeline reporting in Salesforce; provide weekly forecast updates to leadership - Coach BDRs on prospect research, outbound engagement, and lead qualification to convert SQLs to SQOs - Collaborate with Marketing on account-based marketing (ABM) campaigns and inbound lead routing - Ensure BDRs maintain excellent CRM hygiene and follow structured qualification frameworks - Support BDR development and career pathing into AE roles - Champion and enforce the SPICED sales methodology across the team - Represent Swiftly at industry conferences (APTA, TransITech, state transit associations) and coach your team on event strategy - Partner cross-functionally with Marketing, Product, and Customer Success to refine messaging, share market feedback, and improve the buyer experience - Identify opportunities to develop AI-assisted processes that improve prospecting efficiency and sales effectiveness Benefits - Competitive salary - Equity compensation for every employee - Medical, Dental and Vision - Retirement with Employer Match - Flexible Spending Account (FSA) - Home office setup reimbursement - Monthly cell/internet reimbursement - Monthly "Be Well" stipend - Flexible PTO with a recommended minimum - Flexible work environment - 16 paid holidays, including holidays in months without US national holidays - 12 fully paid weeks of leave for childbirth/adoption

• Schedule and communicate available days of work • Communicate activity with the team • Support the product team by sharing product feedback • Manage workload efficiently and meet daily/weekly review targets • Other related duties as assigned

Role Description The Technical Support Representative is part of the Customer Success department at Swiftly and works directly with Swiftly customers and cross-functional partners to ensure our customer transit agencies are happy and find immense value in the tools that Swiftly provides. - Support internal and external customers in many aspects of their journey at Swiftly. - Work with sales teams to ensure prospect accounts successfully leverage the Swiftly platform during product demonstrations and pilots. - Assist new customers during their implementation and onboarding phase to ensure their data, integrations, and hardware are integrated correctly. - Help existing customers solve problems, answer questions, and troubleshoot bugs and technical issues as they arise. - Seek to thoroughly understand customer needs and apply skills to solve problems. - Apply a keen analytical eye to spot trends and work within tools and cross-functional teams to prevent repetitive work. - Passionate about improving mobility in the communities served. - Thrive on getting creative to solve problems. What You'll Do - Become an expert on Swiftly’s suite of solutions and assist customers on issues and concerns. - Quickly and accurately handle all levels of technical support communications across multiple channels. - Take end-to-end ownership of issues, following through until reaching an appropriate resolution. - Handle daily technical support requests from customers, including bugs, technical issues, product questions, feature requests, and account creation. - Serve as technical support for Swiftly and assist in troubleshooting hardware issues. - Train and optimize the email AI agent by updating its knowledge through written content, documentation, and video recordings. - Lead troubleshooting of bugs and document and partner with Product and Engineering teams for resolution. - Investigate and solve complex data questions. - Build relationships with other departments to solve technical and non-technical challenges. - Create and maintain internal and customer-facing technical support documentation and resources. - Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues. - Be the customer advocate, serving as their eyes, ears, and heart at Swiftly. Qualifications - 2+ years of experience working with Enterprise SaaS customers or in the transit or transportation industry. - Strong written and verbal communicator. - Love working with customers (internal and external) and setting them up for success. - Strong empathy and patience. - Tireless investigator who owns issues until resolution. - Constantly seeks to create efficiencies and uses AI to enhance work efficiency. - Desire to solve challenges creatively. - Comfortable working with software and occasionally hardware (GPS units for buses and trains). - Interest in transit. - Experience and passion for content writing for a knowledge base is a plus. - Experience with data analysis and data visualization tools is a plus (Google Sheets, Google Data Studio, Amplitude). - Basic skills in Java, Python, or SQL are a plus. Requirements - Remote position, specifically looking for candidates on the West Coast or those who can work in the Pacific timezone (PDT). Benefits - Competitive salary - Equity compensation for every employee - Medical, Dental, and Vision - Retirement with Employer Match - Flexible Spending Account (FSA) - Home office setup reimbursement - Monthly cell/internet reimbursement - Monthly "Be Well" stipend - Flexible PTO with a recommended minimum - Flexible work environment - 16 paid holidays, including holidays in months without US national holidays - 8 fully paid weeks of leave for childbirth/adoption

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Director of Product Design who is as fluent in the work as they are in leading it; someone who can set the direction for a strong, senior design team to lead Swiftly’s design practice, elevate the craft, and shape the future of our products that improve mobility in cities of all sizes. Reporting to the Chief Technology Officer, you’ll lead and grow a talented design team and partner closely with Product Management and Engineering leadership to build a world-class, cross-functional product organization. You’ll advance our design vision, scale our design systems and operations, and ensure our experiences are both powerfully functional and beautifully intuitive. We're building at a moment when design's tools, methods, and scope are all changing at once. We need someone who will lead through that, holding a high bar on craft while moving the organization forward. - We use AI tools for scheduling and summarization in our hiring process. We do not use AI tools to decide who moves forward or to assess candidate strength. Every application is reviewed, and all hiring decisions are made by Swiftly team members. - This is an active, open role that we are currently hiring for at Swiftly. What You'll Do - Translate company, product, and team strategy into a clear design vision and bring teams along by showing them where it leads. - Articulate and share this vision with leadership and the company at large to catalyze, align, and energize the company in making cities move more efficiently. - Work closely with Product Management and Engineering leadership to build a cross-functional product development engine that understands the power of design and emphasizes product experience, lovability, and impact. - Lead design reviews that are genuinely excellent, where the team’s work gets sharper. - Refine and scale the practices around design reviews: a maturing design system, systematized user research, and a design ops model that keeps pace with how the craft is evolving. - Set the standard for design experiences across native mobile, web platform, and agentic workflows. - Help your team balance refined design opinion with direct usage & anecdotal feedback to ensure our products stay intuitive, fresh, and focused on solving real problems. - Realize a cadence of rapid iteration and execution, encouraging designers to share early and often, make decisions with the right amount of information, drive alignment across functions with living prototypes, and maintain dev-ready designs in lock step with development. - Champion AI-accelerated design iteration by embedding rapid, seamless AI prototyping into discovery, design, and dev processes. - Represent Product Design and the greater Product Org alongside Product Management and Engineering in company leadership meetings. - Build on Swiftly’s culture of curiosity, feedback, and inclusion, helping designers stretch their craft, challenge ideas with care, and grow through collaboration. Qualifications - 10+ years of product design experience, with 5+ years in leadership roles. - A very good designer in your own right, you are an engaged and experienced manager who likes keeping your design skills sharp. - Proven success shaping design strategy for B2B or B2B2C products with consumer-grade usability standards. - Experience hiring & coaching junior and senior designers through the full life-cycle of design, from conception to completion. - Proven ability to scale design orgs and systems in a matrixed, cross-functional team environment. - Experience creating and maintaining multi-platform design systems (mobile, desktop, APIs, etc. Hardware is a plus). - Deep expertise in making complex, data-heavy applications feel specially crafted and delightful for users. - Experience designing thoughtful AI/ML-powered products that not only solve problems but also build customer trust. - Communication that commands the room; concise, energizing, and able to distill complexity into a clear point of view. Pay Range - US Salary Range: $160,000 - $265,000 OTE USD - Canadian Salary Range: $175,000 - $220,000 OTE CAD Benefits - Competitive salary - Equity compensation for every employee - Medical, Dental and Vision - Retirement with Employer Match - Flexible Spending Account (FSA) - Home office setup reimbursement - Monthly cell/internet reimbursement - Monthly "Be Well" stipend - Flexible PTO with a recommended minimum - Flexible work environment - 16 paid holidays, including holidays in months without US national holidays - 8 fully paid weeks of leave for childbirth/adoption Travel Note Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Company Description Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

• Define and execute the multi-year roadmap architecture for ETL pipelines, telemetry, identity, storage, transformation, and activation layers • Partner with Engineering and Analytics Engineering to evolve scalable, reliable, and cost-efficient data architecture • Establish product requirements for client telemetry, event tracking standards, and data quality frameworks • Drive governance, privacy, and compliance alignment across retailer and advertiser data flows • Lead initiatives that improve data completeness, accuracy, and trust, especially where incomplete or inconsistent data impacts business KPIs • Develop and scale reporting, dashboards, and self-serve analytics capabilities for internal teams and external partners • Balance foundational platform investments with high-revenue product domains such as audience optimization, personalized advertising, rebates, and promotional systems • Align data strategy with adjacent domains including loyalty, rewards, ecommerce, challenges, and catalog intelligence • Evaluate trade-offs between technical debt reduction and new feature development to maximize long-term platform health and business impact • Partner with Data Science to deliver ML-powered personalization, audience optimization, and predictive insights • Translate experimentation, modeling, and algorithmic outputs into usable and explainable product features • Identify and prioritize AI opportunities that drive revenue growth, operational efficiency, and competitive differentiation • Mentor Product Managers focused on data and AI initiatives • Serve as the connective tissue between Product, Engineering, Data Science, Design, Revenue, and Operations • Establish intake, prioritization, and roadmap governance processes for data-related initiatives across the organization • Communicate vision, progress, and outcomes to executive leadership and stakeholders with clarity and credibility

Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees. Instead, Swiftly drives revenue through its retail media network, sharing profits with retailer partners. With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success. Our mission: Enable brick-and-mortar retailers to thrive in a digital world. Position Summary:  Swiftly is a growing organization and is looking for a seasoned Account Executive to add to our team that will build and foster ongoing relationships with Adult Beverage brands in the retail space. In this role you will balance business development with warm leads to grow our client portfolio and expand our Retail Media Network.  Responsibilities Include: - Develop and maintain long term strategic relationships with key customers, establishing a sustainable platform for continued development of the Top‐to‐Top relationship between Swiftly and our clients  - Achieve quarterly revenue goals  - Lead the preparation of strategic plans, encompassing sales and marketing activities, using category, consumer, shopper, and market information to maximize opportunities and revenue potential  - Identify key decision‐makers and develop action plans to deepen client relationships  - Develop an intimate understanding of Swiftly’s business and our clients using a variety of sources   - Lead and execute annual marketing planning and joint business planning  - Collaborate with internal and external partners to execute strategic, integrated media programs  - Manage and ensure forecast accuracy for current and new products and execute new product launches  - Monitor performance of media campaigns and apply insights to drive incremental revenue   - Other related duties as assigned Required Qualifications: - 5-7+ years of experience selling in the Adult Beverage space  - A proven history of developing relationships from both warm leads and expanding your own network  - Strong verbal and written communication skills, including presentation experience  - Extensive prior exposure to supporting and working with executive senior management  - Strong listening, questioning and negotiation skills ‐ outstanding communication and interpersonal skills  - Disciplined time management and ability to work under pressure in a cross functional environment  - Excellent proposal writing and presenting, project management and analytical skills  - Advanced computer software proficiency (word, excel, outlook, PowerPoint and Salesforce)  - High level of expertise in analyzing information and making information-based recommendation  - This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship   Preferred Qualifications: - BA/BS with strong academic record   - Existing network of contacts in the Alcohol vertical (Brand-Direct and Agency)  $100,000 - $105,000 a year The salary range is based on the candidates experience as it relates to the role. #LI-Remote Note: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship. Working For Swiftly We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.  Every Swiftly employee:  -Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment  -Takes ownership of their domain from the ground up, from inception through deployment to customers  -Leaves their ego at the door and ensures the best idea leaves the room  -Is always experimenting with new technologies and learning new skillsets  If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.  Equal Opportunity Employer  Swiftly is an Equal Employment Opportunity and Affirmative Action Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.   Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Own and execute the full-cycle sales process for net-new grocery retailers • Prospect and penetrate regional and enterprise grocery chains across the Central and East U.S. • Develop territory strategy with your target account lists, and multi-threaded outreach plans • Identify and engage C-suite stakeholders • Identify key decision makers and develop action plans to deepen client relationships • Develop and implement strategic account plans to maximize revenue potential and ensure long-term customer success • Build and maintain strong client relationships, acting as a trusted advisor for retailers looking to enhance their digital capabilities • Conduct high-impact sales presentations and product demonstrations to key decision-makers • Leverage sales data and market insights to identify opportunities for expansion and optimize sales strategies • Collaborate cross-functionally with marketing, product, and customer success teams to ensure smooth onboarding and ongoing engagement with clients • Accurately forecast and report on sales performance, maintaining pipeline visibility in Salesforce • Develop an intimate understanding of Swiftly’s business and our clients using a variety of sources • Other related duties as assigned