• Support the accurate, timely, and compliant execution of Brightspeed’s billing operations and customer invoicing • Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes • Manage and prioritize billing-related incident tickets (INC), partnering with IT and vendors to triage issues, implement fixes, and prevent recurrence • Support the “Bill on Time” operating model by monitoring invoice readiness, data quality, and billing messages to ensure accurate and timely invoice delivery • Perform pre- and post-billing reconciliations and regression testing to ensure invoice completeness and accuracy • Investigate and resolve discrepancies related to usage feeds, orders, pricing, and customer hierarchies • Manage invoice-related projects such as bill redesigns, new product launches, regulatory changes, and system enhancements • Develop timelines, track milestones, manage dependencies, and ensure billing changes are delivered without disrupting billing cycles • Perform audits and validations to support SOX controls, tariff compliance, and contractual requirements • Support revenue assurance activities by reconciling billed versus unbilled usage and validating invoice-level revenue

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming • Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages • Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth • Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics • Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers. • Work closely with the Global team regarding strategy and implementation • Partner with US Program Managers to plan and coordinate training and programming • Ensure we are measuring training and program effectiveness • If possible, involved in some delivery and/or producing of events • Will take a leadership role in planning for global programming related to events such as World Mental Health Day

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming • Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages • Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth • Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics • Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers. • Work closely with the Global team regarding strategy and implementation • Partner with US Program Managers to plan and coordinate training and programming • Ensure we are measuring training and program effectiveness • If possible, involved in some delivery and/or producing of events • Will take a leadership role in planning for global programming related to events such as World Mental Health Day

• Plans and controls day to day project activities and budgets • Implements IT governance • Manages customer relationships, enabling commitment • Works with business unit to define needs and arranges appropriate resources • Coordinates delivery of work from all suppliers for multiple projects/programs, including risk, quality, change management, schedule, and financial management • Accountable for work development of work orders/cost estimates to/from suppliers • Acceptance Criteria and User Acceptance Testing • Monitors and manages achievement of SLA with suppliers and ISP • Coordinates communication, escalation, and financial impact management, when SLAs are not met.