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Bringing a fast, reliable internet service to homes and businesses across rural and suburban America.
Billing Operations Analyst
Location
North Carolina
Posted
117 days ago
Salary
0
Seniority
Senior
Job Description
Billing Operations Analyst
Brightspeed
• Support the accurate, timely, and compliant execution of Brightspeed’s billing operations and customer invoicing • Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes • Manage and prioritize billing-related incident tickets (INC), partnering with IT and vendors to triage issues, implement fixes, and prevent recurrence • Support the “Bill on Time” operating model by monitoring invoice readiness, data quality, and billing messages to ensure accurate and timely invoice delivery • Perform pre- and post-billing reconciliations and regression testing to ensure invoice completeness and accuracy • Investigate and resolve discrepancies related to usage feeds, orders, pricing, and customer hierarchies • Manage invoice-related projects such as bill redesigns, new product launches, regulatory changes, and system enhancements • Develop timelines, track milestones, manage dependencies, and ensure billing changes are delivered without disrupting billing cycles • Perform audits and validations to support SOX controls, tariff compliance, and contractual requirements • Support revenue assurance activities by reconciling billed versus unbilled usage and validating invoice-level revenue
Job Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or a related field preferred
- 4+ years of experience in billing operations, revenue operations, financial systems support, or a related function
- Experience supporting enterprise billing platforms (SAP BRIM preferred)
- Experience in telecommunications, SaaS, or subscription-based environments is strongly preferred
- Exposure to usage-based billing, customer invoicing, and telecom regulatory charges (e.g., E911, USF, SLED) is a plus
- Project coordination or project management experience is a plus
Benefits
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Voluntary benefits
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