Spring Health

Executive Assistant Location: New York, NY (Hybrid) Job Description Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is seeking a highly organized, proactive, and service-oriented Executive Assistant to support key leaders in our New York office while helping create a seamless in-office experience for employees and visitors. This role will be a key operational presence in the NY office, while supporting two of our C-Suite executives. This is a full-time, hybrid role based in the New York office with 3 days per week required in-person. This role will report directly to the Manager, Executive Support. Occasional travel may be required for team or company events and/or meetings. What you’ll do - Proactively support executive leaders by managing calendars, priorities, meeting preparation, and follow-up. - Coordinate complex scheduling across internal and external stakeholders, including interviews, leadership meetings, and cross-functional forums. - Prepare leaders for upcoming meetings by organizing agendas, materials, briefing notes, and relevant context in advance. - Track action items, deadlines, and follow-ups to ensure work moves forward and nothing falls through the cracks. - Serve as a trusted point of contact between leaders and internal/external stakeholders, handling communications with professionalism, discretion, and urgency. - Manage meeting logistics for recurring leadership forums, team meetings, onsite/offsite events, and department-wide gatherings. - Support the planning and execution of department All Hands meetings and other leadership forums, including agendas, materials, logistics, and follow-through. - Arrange domestic and international travel, including flights, accommodations, ground transportation, itineraries, and visas when needed. - Draft, proofread, and edit business documents, including emails, memos, agendas, presentations, and meeting notes. - Organize and maintain confidential information, documents, and team resources so they are accurate, accessible, and easy to navigate. - Process expenses and reimbursements in a timely and accurate manner. - Use AI tools thoughtfully to improve efficiency and quality across workflows, including drafting communications, summarizing meetings or materials, organizing information, preparing first drafts, and streamlining recurring tasks. - Help leaders stay informed by surfacing relevant context, flagging scheduling conflicts, and anticipating upcoming needs. - Handle changing priorities and urgent requests with sound judgment, composure, and resourcefulness. What success looks like in this role: - The leaders you support are consistently prepared, informed, and set up to use their time effectively. - Calendars, travel, expenses, and meeting logistics are managed smoothly, with minimal conflicts or last-minute surprises. - Stakeholders experience timely, polished, and professional communication through you. - Meetings and leadership forums are well-organized, thoughtfully prepared, and followed up on appropriately. - Action items, deadlines, and open loops are tracked clearly and followed through to completion. - Confidential and sensitive information is handled with discretion, integrity, and good judgment. - You use AI and other productivity tools responsibly to save time, improve accuracy, reduce manual work, and create more scalable support systems for the leaders and teams you support. - You adapt quickly when priorities shift and bring calm, organization, and solutions to fast-moving situations. - You continuously look for ways to improve processes, reduce friction, and make the team more effective. What you’ll bring - 3+ years of experience as an Executive Assistant, Administrative Assistant, or similar role supporting executives or senior leaders. - Ability to work from the NYC office 3 days per week and coordinate effectively with both in-person and remote executives, team members, and stakeholders. - Exceptional organizational skills, with the ability to manage multiple priorities, deadlines, and moving pieces in a fast-paced environment. - Strong calendar management skills, including the ability to prioritize meetings, resolve scheduling conflicts, and create more focus time for leaders. - Excellent written and verbal communication skills, with the ability to interact professionally and confidently with stakeholders at all levels. - Sound judgment and discretion when handling confidential, sensitive, or time-sensitive information. - A proactive mindset, with the ability to anticipate needs, flag potential issues, and take action before being asked. - Strong attention to detail and accuracy, especially when preparing materials, managing logistics, and maintaining information. - Comfort using AI and productivity tools to improve efficiency, streamline workflows, draft communications, summarize information, and reduce manual work. - Proficiency with Google Workspace, Slack, Zoom, and other collaboration or productivity tools. - Ability to stay composed, flexible, and solutions-oriented when priorities shift or urgent needs arise. The target base range for this position is $94,350 - $119,420 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. - Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. - Employer sponsored 401(k) match of up to 2% for retirement planning - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. - We offer competitive paid time off policies including vacation, sick leave and company holidays. - At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. - Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. - Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription - Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care - Up to $1,000 Professional Development Reimbursement a year. - $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Design and build full stack features to enhance member experiences, optimize production-ready code, and lead complex technical projects while collaborating with cross-functional teams to deliver high-impact solutions.

Role Description At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. The Specialty Care Navigator – Eating Disorders will provide assessment, care coordination, and clinical support for members navigating eating disorder care. This remote role is part of the Care Navigation team and plays a critical role in delivering high-touch clinical support within our innovative specialty care vertical. The required schedule for this opportunity is Monday to Friday from 9am-5pm PDT or MDT. What You’ll Be Doing - Conduct telephonic screenings, brief interventions, and refer members to appropriate eating disorder treatment - Apply active listening, psychoeducation, and motivational interviewing to support member goals - Coordinate care plans and facilitate referrals within the Spring Health network - Provide crisis management and safety planning as needed - Maintain accurate and timely documentation within internal systems and EHR - Collaborate with cross-functional teams (care support, provider ops, billing, etc.) - Contribute to program development, team onboarding, and process improvements What Success Looks Like - Timely connection of members to appropriate care - High care conversion rate and positive clinical outcomes - Strong member satisfaction (CSAT) and engagement - Consistent documentation and follow-up within required timeframes - Effective collaboration across teams Qualifications - Independently licensed mental health professional (LCSW, LMFT, LPC) - firmly required - Ability to work Monday through Friday, 9am-5pm PDT or MDT - firmly required - 2+ years of clinical experience working with eating disorders - firmly required - Proficiency with motivational interviewing, diagnostic assessment, and triage - Knowledge of evidence-based treatments for ED (CBT-E, Family-Based Treatment) - Strong communication, organizational, and tech skills - Commitment to diversity and inclusion - Bilingual proficiency - preferred - Experience in working with adolescents - preferred Requirements - The target base salary range for this position is $33.33 - $42.31 hourly - Part of a competitive total rewards package including stock options and benefits - Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations Benefits - Health, Dental, Vision benefits start on your first day at Spring - Access to One Medical accounts - HSA and FSA plans available, with Spring contributing up to $1K for HSAs, depending on your plan type - Employer sponsored 401(k) match of up to 2% for retirement planning - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents - Competitive paid time off policies including vacation, sick leave, and company holidays - Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure - Access to Noom, a weight management program tailored to your unique needs and goals - Access to fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses - Access to Wellhub, connecting employees to fitness, mindfulness, nutrition, and sleep options - Access to BrightHorizons, providing sponsored child care, back-up care, and elder care - Up to $1,000 Professional Development Reimbursement a year - $200 per year donation matching to support your favorite causes

• Conduct regular global account meetings to refine and align customer strategies. • Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions. • Champion and drive engagement with mental wellness programs. • Serve as the primary contact for global product updates and upcoming developments. • Act as an accessible, local contact to address escalations and urgent matters promptly. • Maintain an understanding of diverse cultural nuances that influence client interactions worldwide. • Serve as local implementation support in conjunction with US based implementation team • Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions that provide a comprehensive overview of SH’s mental wellness benefits. • Support and lead global QBRs/ABRs and support day to day reporting requests for global customers.

• Build and maintain strong relationships with customers in EMEA and potentially other global regions. • Collaborate closely with the Customer Success team in the US. • Conduct regular global account meetings to align customer strategies. • Champion engagement with mental wellness programs. • Serve as the primary contact for global product updates. • Maintain an understanding of diverse cultural nuances. • Help clients understand available training topics and deliver Benefit Overview sessions. • Support global QBRs/ABRs and day-to-day reporting requests for global customers.

• Build and maintain strong relationships with customers • Collaborate closely with the Customer Success team • Conduct regular global account meetings • Serve as primary contact for global product updates • Support global QBRs/ABRs and reporting requests

• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 7am-3pm ET, but you may sit out of any time zone. • Coordinate critical incident response requests • Deliver virtual critical incident response requests • Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees. • Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements. • Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers. • Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers. • Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment). • Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. • Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

• Lead the full sales cycle from prospecting to close • Drive new business and build strong client relationships • Manage RFPs, lead discovery calls, and deliver tailored presentations

• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 12-8 pm ET, but you may sit out of any time zone. • Coordinate critical incident response requests • Deliver virtual critical incident response requests • Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees. • Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements. • Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers. • Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers. • Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment). • Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. • Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

• Partner with the Specialty Care Operations team to define, refine, and evolve key metrics and KPIs as the program scales across new conditions and services. • Build and maintain dashboards and data visualizations in business intelligence tools (ex: Looker, Hex, Omni) that empower non-technical users to monitor member engagement, clinical outcomes, and operational efficiency. • Conduct exploratory and ad-hoc analyses to answer emerging business questions, such as evaluating early engagement in new services or understanding potential impacts of platform changes. • Identify trends and gaps in program performance and recommend opportunities for improvement based on data-driven insights. • Support data integrity efforts by contributing to dbt models and ensuring consistent, scalable data structures across Specialty Care programs. • Partner with data, product, and engineering teams to ensure the Specialty Care team has access to the necessary data sources for comprehensive reporting. • Serve as a data advisor and thought partner for Specialty Care leadership, proactively shaping how success is measured and informing future strategic initiatives. • Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes. • Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver. • Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business. • Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.