• Collaborate with client and prospect teams to articulate and layout value propositions • Translate complex concepts into simple terms for audiences • Build strong relationships with prospects and customers • Develop data-driven solutions and insights • Be a Subject Matter Expert (SME) on iSpot product capabilities • Ensure timely delivery of analysis that drives critical client KPIs • Facilitate adoption of new product offerings

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced Solution Architect with over 10 years of expertise in Field Service Management tools and a strong background in the utilities and energy industries. The successful candidate will lead the design and implementation of the FSM solution, ensuring they meet client requirements and industry best practices. This role will also be responsible for building and mentoring a high-performing team to deliver exceptional service to our clients. Key Responsibilities - Solution Design and Architecture: - Lead the design of comprehensive FSM solutions tailored to the specific needs of clients in the utilities and energy sectors. - Develop detailed architectural blueprints that outline system integrations, data flows, and technical specifications. - Ensure solutions are scalable, secure, and aligned with industry standards and best practices. - Technical Leadership: - Provide technical guidance and oversight during the implementation of FSM solutions, ensuring adherence to architectural designs and project timelines. - Collaborate with cross-functional teams, including developers, project managers, and business analysts, to ensure cohesive and efficient project delivery. - Stay abreast of emerging technologies and industry trends to inform solution design and implementation strategies. - Client Engagement: - Engage with clients to understand their business processes, requirements, and challenges. - Translate client needs into functional and technical requirements, ensuring clear communication and alignment throughout the project lifecycle. - Present architectural solutions and design decisions to clients, articulating the benefits and rationale behind chosen approaches. - Team Building and Mentorship: - Recruit, mentor, and develop a team of technical professionals, fostering a culture of continuous learning and excellence. - Define team roles, responsibilities, and performance expectations to ensure clarity and accountability. - Provide ongoing training and development opportunities to enhance team capabilities and knowledge of FSM solutions. - Quality Assurance and Continuous Improvement: - Establish and enforce best practices for solution design, coding standards, and system integrations. - Conduct regular code and design reviews to ensure quality and adherence to architectural standards. - Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness in solution delivery. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. - Advanced degree (MBA or Master’s) is preferred. Requirements - Minimum of 10 years of experience in implementing Field Service Management solutions, with a significant focus on the utilities and energy industries. - Proven track record of leading complex FSM implementations, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.). - Experience with development of Web-based business applications, using some of the following: XML, JSON, HTML 5, Angular JS, etc. - Experience with planning, designing, and developing integration solutions to integrate with enterprise systems using SOAP & REST web services. - Strong understanding of utility operations, asset management, and regulatory compliance. - Demonstrated experience in team building and leadership, with the ability to inspire and develop talent. - Excellent project management skills, including proficiency in project planning, execution, and risk management. - Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels. - Technical proficiency in FSM software platforms, system integration, and data analytics. - Ability to travel to client site (domestic and/or international) as required and defined per project requirements. Preferred Skills - Experience with Click or similar FSM platform and its applications in the utilities sector and/or familiarity with FSM tools. - Consulting background with experience in client-facing roles delivering high-impact programs. - Familiarity with GIS integration and mobile workforce management solutions. - Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management. - Professional certifications in solution architecture or relevant technical areas. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Disability Insurance (STD/LTD) - Flexible Spending Account - Health Savings Account - Basic Life/AD&D - 401(k) plan - Paid Time Off - Company Holidays - Leave of Absence - Flexible Work Schedules - Employee Referral Program - Professional Development - Charitable Contribution Match

Principal Engineer, Solutions Architect – Liquid Cooling (RDHx & CDU Systems) When our customers are looking for consultative IT expertise, where else would they turn but to the company driving human progress through technology? Our Solutions Architecture team within Professional Services are specialists in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After detailed consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals. Join us to do the best work of your career and make a profound social impact as a Principal Engineer, Solutions Architect – Liquid Cooling (RDHx & CDU Systems) on our Solutions Architecture Team in Austin, Texas. Or Remote United States (Ability to travel to customer locations) What you’ll achieve We are seeking a Senior Solutions Architect (SA) specializing in Data Center Liquid Cooling, with emphasis on rear‑door heat exchangers (RDHx) and cooling distribution units (CDUs). This is a new capability within our organization, and you will serve as our primary expert in liquid‑based thermal solutions for high‑density compute environments. In this post‑sales architecture role, you will work directly with customers to understand their requirements, design full liquid cooling solutions, support field teams during deployments, and help shape our internal best practices around liquid cooling technologies. You will: Customer Engagement & Post‑Sales Architecture - Lead technical discovery sessions with customers to gather thermal, environmental, mechanical, and operational requirements - Design end‑to‑end liquid cooling solutions featuring rear‑door heat exchangers, CDUs, manifolds, hoses, fittings, and facility water loop considerations - Produce detailed solution designs including schematics, BOMs, system flow diagrams, thermal performance expectations, and installation guidelines - Translate customer requirements into scalable, supportable, and reliable architectures Deployment & Field Support - Support field engineering teams during installation, commissioning, and validation of RDHx and CDU systems - Provide technical oversight on-site or remotely, ensuring the deployed system aligns with the approved design - Troubleshoot flow rates, pressure drops, temperature deltas, coolant quality, sensor behavior, and CDU operational parameters - Assist with acceptance testing, monitoring configurations, and integration with facility cooling infrastructure Internal SME & Cross-Functional Collaboration - Serve as the internal authority on liquid cooling within engineering, operations, sales, and product - Develop internal documentation: reference architectures, best practices, safety guidelines, and deployment playbooks - Train field teams and adjacent groups unfamiliar with liquid cooling practices - Collaborate with OEMs and vendors to stay aligned with the latest RDHx and CDU technologies Practice Development - Define standards and repeatable processes for liquid cooling implementations. - Contribute to service offerings that support deployment, maintenance, and ongoing optimization of liquid cooling systems - Help shape long-term strategy and roadmap as our liquid cooling practice grows Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements - 7+ years in data center infrastructure, solutions architecture, mechanical/thermal engineering, or HPC environments - Hands-on experience with: - Rear-door heat exchangers (enclosed or active systems) - Cooling Distribution Units (CDUs), Secondary Fluids Network (SFN) design and fabrication - Coolant loop design, manifolds, flexible hose routing, connectors, drip‑less fittings, sensors, etc. - Rack and system level liquid cooling technologies, including multiple cooling loops, and direct-to-chip cooling - Strong understanding of: - Heat transfer, thermodynamics, and fluid mechanics - Facility water loops and integration points - Flow balancing, delta‑T analysis, and pump performance curves - Leak detection and safety best practices - Familiarity with data center power/cooling concepts (rack-level thermals, airflow management). Architecture & Customer-Facing Skills - Experience conducting customer requirement gathering and converting needs into detailed solution architectures - Ability to write clear architectural documentation, diagrams, and BOMs - Comfort supporting deployments hands‑on and resolving technical issues in the field - Ability to travel to customer’s locations1 Soft Skills - Excellent communication and customer engagement skills - Ability to simplify complex engineering topics for non‑technical audiences - Self‑starter comfortable defining processes and building practice maturity - Working cross-functionally across different teams Desirable Requirements - Bachelor’s degree or higher in Mechanical Engineering, Thermal Engineering, or similar field - Proficiency with Thermal Simulation tools (ANSYS Icepak, FloTHERM, FloEFD, ANSYS Mechanical) - Experience with high‑density compute environments (AI/ML, HPC, GPU racks) - Data center‑related certifications (CDCP, CDCS, DCEP Generalist, DCEP-HVAC Specialist etc.) - Familiarity with RDHx and CDU vendors such as Vertiv, Schneider Electric, Motivair, Liebert, Rittal, nVent, CoolIT, etc. - Knowledge of monitoring and control systems (Modbus, BACnet, SNMP, CDU controllers) Compensation: Dell is committed to Fair and Equitable compensation practices. The Base Salary Range for this role is $170,850 to $ 221,100. Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Role Description The Solution Engineer is an integral member of our B2B customer account team, specializing in applying Shure's innovative AV and IT solutions to address client needs. This role is responsible for generating demand through: - Prospecting - Qualifying - Educating - Proposing tailored solutions that support our clients’ evolving requirements Success in this position requires: - Strong communication and teamwork - Foundational technical knowledge of AV/IT systems - Experience in relationship-based sales - A commitment to achieving business growth objectives This is a growth-oriented position focused on developing technical and customer-facing skills, actively supporting senior team members, and building expertise in AV/IT solutions through hands-on experience and continuous learning. This role is based in the Phoenix, AZ area. Responsibilities - Identify and Target Prospects: - Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions. - Lead Generation: - Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events. - Market Research: - Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches. - Qualify projects and determine their potential readiness to benefit from Shure’s solutions. - Customer Needs Analysis: - Understand and document customer business challenges and needs through active listening and strategic questioning. - Product Education: - Educate prospects about Shure's products and solutions, demonstrating how our offerings can address their AV and IT requirements effectively. - Solution Proposal: - Develop tailored proposals that clearly outline the benefits and value of Shure’s AV and IT solutions for each customer. - Sales Targets: - Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle (Opportunity tracking in Salesforce). - Team Collaboration: - Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences. - Reporting: - Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools. - Represent Shure at Industry events and conferences. - Support customized end-user engagement activations. Qualifications - Bachelor’s degree in Engineering, Marketing, Communications, or a related field. - 0-2 years of experience using skills as a professional with a comprehensive technical knowledge of audio principles and products. - Experience providing audio technical support, audio design, and audio equipment set-up. - Background or experience with 1-2 of the following: integration, conferencing, or networking. - Understanding of industry practices and/or company policies and procedures. - Excellent communication and presentation skills. - Enjoy meeting and dealing with new people. - Knowledge of audio DSP technology. - Expert troubleshooting skills. - Ability to learn new technologies. - Ability to handle multiple assignments, work independently, and see projects through to successful completion. - Detail-oriented, well-organized, and good time management skills. - 50% travel annually – including some weekends – is required. - Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas. Benefits - Comprehensive healthcare - Mental health and retirement savings plans - Generous paid time off programs - Employee discounts - Professional development opportunities - Work-life balance initiatives - Employee recognition programs - Volunteering/community involvement opportunities