This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lush is looking for a Repair and Maintenance Manager to support the North America Retail Real Estate team with all aspects of repairs and maintenance across our retail portfolio. This role will oversee an existing and expanding North America real estate portfolio of shops, ensuring our locations run efficiently and effectively, allowing them to deliver a 5-star customer experience and enabling stores to contribute to the overall Lush business strategy. Working within the North America Property team , the Retail and Maintenance Manager will lead the function responsible for: - Reactive repairs - Planned maintenance - Escalations - Small project work - Budgeting and forecasting - Contractor performance - Maintenance call analysis and strategy In this role, you will lead a team of two Repair and Maintenance Coordinators and collaborate with teams across the business, including: - Property team - Health and Safety team - Buying, Shop Space and Planning team - Retail Operations - Earthcare - Finance team Together, you will help strengthen building systems that support reliable shop operations that align with Lush’s sustainability commitments. Reporting to the Head of Property, the Retail and Maintenance Manager undertakes the following RESPONSIBILITIES : - Managing the North America Retail maintenance function across all shops, including oversight on direction, strategy, supporting workload, feedback, reviews, development, and creating and managing budgets. - Effectively managing and developing the Repairs and Maintenance team (2) to ensure they meet the needs of the business and are effective in their work. - Project managing maintenance project works in shops across North America. - Managing tenders; FM providers to larger works in shops. - Overseeing external management systems, ensuring reactive calls are logged and planned maintenance is booked and organized within service level agreements across shops. - Targeting large monetary savings in yearly contracts and reactive vs planned costs. - Work closely with Finance on forecasting and budgeting for North America Retail shops. - Managing appraisal submission for maintenance CapEx works required/improvements. - Supporting the Sustainability team in using our 3rd party remote Energy Management System with monitoring and diagnostics, where applicable. - Main point of escalation for any issues with vendors and contractors. - Quarterly contractor reviews to assess quality of work, share feedback and review performance. - Contractor management; ensuring insurances, policies and standards align with company requirements and ethical standards. - Reviewing Risk and Method Statements and supporting permits to work for contractors where required. - Collaborating with other teams to source sundries/store design items as needed and in accordance with Lush’s ethical purchasing standards. - Supporting larger shops and flagship locations with additional maintenance requirements and support to local teams handling day-to-day maintenance. - Visiting shops and buildings across North America to carry out maintenance checks and provide support. - Continuously supporting and guiding shops, buildings and support teams, promoting a culture of accountability and continuous improvement. - Supporting core Lush sustainability goals through collaboration with the Earthcare team, including working to reduce energy and water waste, improve efficiency, decarbonize operations and support regenerative and circular materials systems. Qualifications - 5-7 years of related experience and/or proven background in repair and maintenance management in-house for a North American retailer. - Excellent communication skills with proven leadership and coaching abilities. - Written and verbal communication skills to share information across different areas of the business. - Proven team leadership experience with specific examples of team development. - Outstanding organizational skills to manage deadlines and regular review dates. - Proven success with negotiation skills for both internal and external negotiations. - Confident decision-making based on experience and knowledge of the business. - Proven relationship-building experience with shopping centers, landlords and property managers across North America. - Experience setting KPIs and service level agreements for contractors to uphold required service standards. - Successful background in budget forecasting, tracking, and management to forecast, track and manage budgets. - Self-starter and collaborative team player, able to provide off-hours emergency support as needed. - Proactive approach to the needs of employees and legal requirements. - Strong problem-solving skills using past retail and/or commercial experience, team knowledge and external advisors when required. - Based in the US or Canada with the ability to travel across North America regularly. - Strong financial acumen, high-level of spreadsheet competency (Google and/or Excel) competency and CapEx planning experience. Requirements - Facilities or property management qualification (IWFM, BOMA or equivalent preferred). - LEED Green Associate accreditation is an advantage. Benefits - Job Type: Permanent, Full Time - Location: North America - Remote - Travel Requirement: Remote role, with occasional travel required (up to 25%) across North America, based on business needs. Valid passport required. - Pay Range: $90,000 - $107,000 USD / $95,000 - $116,000 CAD Company Description Lush North America supports 252 retail stores in Canada and the USA, a business based in Canada, and manufacturing centers in Vancouver and Toronto. Lush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism and a vibrant store atmosphere. We believe it's our responsibility to advocate for the environment, animals and people in need. We're passionate about giving back to organizations locally and around the world.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges. Location/Division Specific Information Thermo Fisher Scientific aims to improve the management of allergy, asthma, and autoimmune diseases by providing healthcare professionals with advanced diagnostics technologies and clinical expertise. This is a remote-based position that requires extensive travel throughout the assigned district. A day in the Life: - Lead a team of Clinical Sales Specialists to coordinate the tactical plans needed to drive allergy growth within assigned district. - Recruit, hire, coach, lead, train and develop a highly-talented sales staff to build a strong, and motivated work team. - Develop the District strategy and tactics to increase utilization of allergy testing to achieve 100%+. - Responsible for the orchestration and proper use of available resources to act on opportunities for growth and optimized lab utilization. - Lead the team to grow their territory with initiatives once commitment is received from national and regional reference labs and health systems. - Develop and cultivate advocacy to drive sales and market growth collaborating with established customer assignment. - Provide business insight and value to retain customer and enhance customer relationships. - Persuasively articulate the clinical and economic case for expanded testing at the highest executive levels within these institutions and to have a working knowledge of the dynamics of healthcare delivery. - Participate in company meetings for training purposes, product information updates, and sharing field intelligence information. - Assist with growth and development of the sales team by providing training, guidance & assistance. Education - Bachelor's Degree required. - Business or healthcare related field preferred. Experience - 3+ years successful management experience in healthcare, pharmaceutical, medical diagnostic, medical device sales and/or sales management; OR documented career progression within industry including management development. - 5+ years sales experience. Knowledge, Skills, Abilities - Gets Results: Consistently achieving results even under tough circumstances. - Customers: Building strong customer relationships and delivering customer-centric solutions. - Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. - Communicates Effectively: Developing and delivering communications that convey a clear understanding of the unique needs of different audiences. - Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity. - Ability to travel 60 – 80% extensively throughout the district. Relocation assistance is NOT provided. - Must be legally authorized to work in the United States without sponsorship. - Must be able to pass a comprehensive background check, which includes a drug screening. Benefits We offer competitive remuneration, sales incentive plan, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Compensation and Benefits The salary range estimated for this position based in California is $115,000.00–$165,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

• Perform or oversee duties of preventive maintenance and project management for construction, repair, and remodeling projects • Manage vendor selection and contracting processes • Report accidents, injuries, and unsafe work conditions • Assist management in hiring, training, scheduling, evaluating, and coaching employees • Ensure compliance with company policies and procedures

Summary: The Customer Resolution Supervisor will be responsible for managing high-risk loans and complex customer issues. This will include addressing customer disputes & concerns and resolving them in a timely manner. The Supervisor must be a Subject Matter Expert (SME) experienced in FHA, VA, USDA, FNMA, and FMLMC loss mitigation options, SPOC and Escrow requirements. Must effectively demonstrate a professional level of competency in servicing state requirements and federal guidelines. The ultimate goal of the Customer Resolution Supervisor is to be an advocate for the customer, resolve customer dispute/concerns quickly and identify underlying root cause issues to reduce customer complaints. Essential Job Duties and Responsibilities: - Conduct in-dept root cause analyses on High-Risk cases to identify & resolve customer issue(s). - Work with other lines of business and collaborate across departments to ensure that all necessary steps are taken to resolve customer issues. - Take full ownership of high-risk and escalated cases to resolve escalated issues, including notifying leadership of potential risks and ways to mitigate future issues. - Answer inbound, make outbound calls, and respond to customer requests within established timelines to maintain service level expectations and deliver quality service to customers. - Provide empathy and understanding to customers that call in with issues or complaints. Work to deescalate potential issues and prevent negative outcomes. - Follow up with all necessary parties to close out calls and to ensure resolution. - Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently. - Maintain confidentiality of customer’s nonpublic information. - Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Deep operational knowledge - Strong problem-solving and critical thinking skills, with an attention to detail - Experience in handling complex customer issues - Excellent communication & negotiation skills - Proficiency with software applications and databases with a strong knowledge in Microsoft Excel as well as becoming an equally proficient user of all key related Freedom Mortgage applications that capture all key customer information - Ability to work under pressure on tight deadlines and work independently, including working well with others in those situations through positive teamwork or collaboration Education and/or Experience: - High School Degree and Five (5) years of experience or equivalent combination of education and experience. - Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred. Certificates, Licenses, Registrations: None Required Work Complexity: Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization. #LI-AC1