Job Closed

This listing is no longer active.

Freedom Mortgage logo
Freedom Mortgage

Soar With Us!

Customer Resolution Supervisor

ManagerManagerOtherRemoteMid LevelTeam 5,001-10,000Since 1990H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

86 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Resolution Supervisor

Freedom Mortgage

Summary: The Customer Resolution Supervisor will be responsible for managing high-risk loans and complex customer issues. This will include addressing customer disputes & concerns and resolving them in a timely manner. The Supervisor must be a Subject Matter Expert (SME) experienced in FHA, VA, USDA, FNMA, and FMLMC loss mitigation options, SPOC and Escrow requirements. Must effectively demonstrate a professional level of competency in servicing state requirements and federal guidelines. The ultimate goal of the Customer Resolution Supervisor is to be an advocate for the customer, resolve customer dispute/concerns quickly and identify underlying root cause issues to reduce customer complaints. Essential Job Duties and Responsibilities: - Conduct in-dept root cause analyses on High-Risk cases to identify & resolve customer issue(s). - Work with other lines of business and collaborate across departments to ensure that all necessary steps are taken to resolve customer issues. - Take full ownership of high-risk and escalated cases to resolve escalated issues, including notifying leadership of potential risks and ways to mitigate future issues. - Answer inbound, make outbound calls, and respond to customer requests within established timelines to maintain service level expectations and deliver quality service to customers. - Provide empathy and understanding to customers that call in with issues or complaints. Work to deescalate potential issues and prevent negative outcomes. - Follow up with all necessary parties to close out calls and to ensure resolution. - Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently. - Maintain confidentiality of customer’s nonpublic information. - Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Deep operational knowledge - Strong problem-solving and critical thinking skills, with an attention to detail - Experience in handling complex customer issues - Excellent communication & negotiation skills - Proficiency with software applications and databases with a strong knowledge in Microsoft Excel as well as becoming an equally proficient user of all key related Freedom Mortgage applications that capture all key customer information - Ability to work under pressure on tight deadlines and work independently, including working well with others in those situations through positive teamwork or collaboration Education and/or Experience: - High School Degree and Five (5) years of experience or equivalent combination of education and experience. - Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred. Certificates, Licenses, Registrations: None Required Work Complexity: Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization. #LI-AC1

Job Requirements

  • Deep operational knowledge
  • Strong problem-solving and critical thinking skills, with an attention to detail
  • Experience in handling complex customer issues
  • Excellent communication & negotiation skills
  • Proficiency with software applications and databases with a strong knowledge in Microsoft Excel as well as becoming an equally proficient user of all key related Freedom Mortgage applications that capture all key customer information
  • Ability to work under pressure on tight deadlines and work independently, including working well with others in those situations through positive teamwork or collaboration
  • High School Degree and Five (5) years of experience or equivalent combination of education and experience.
  • Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred.

Related Categories

Related Job Pages

More Manager Jobs

Kandu logo

Clinical Liaison

Kandu

Leading the way in stroke recovery.

Manager86 days ago
Part TimeRemoteTeam 51-200H1B No Sponsor

Role Description The Clinical Liaison serves as a regional liaison between our clients (providers, hospital, post acute care partners) and stroke survivors. This role supports navigation services activities by identifying and establishing relationships with referring providers and facilities, and inservice support to healthcare providers, rehabilitation teams, and patients. - Focus on short and long term success of our clients through understanding of client and Kandu partnership goals. - Build trusted relationships with client care team. - Provide regular feedback on referral/registration process and results. - Understand the local landscape regarding expansion partner opportunities. - Serve as a regional liaison between our clients (hospital and post acute care partners) and stroke survivors early in their recovery journey. - Support registration and enrollment workflows and identification of appropriate referrals to the Kandu program. - Regularly meet with and review patient census with hospital clinicians. - Work with clinical staff to triage patients based on discharge disposition to acute rehab or home/home with home health and language preference. - Conduct in hospital/post acute care facility meetings and outreach to new Kandu survivor and care partner referrals for enrollment in the Kandu program. - Educate on the program, obtain consent and insurance information, and schedule Kandu appointments. - Outreach to survivors on hold for restarting the Kandu program. - Communicate access issues, product, and process improvements to Client Services leadership. - Responsible for training new Kandu referral clinicians on the registration process. - Participate in client status calls and meetings, and act as SME for registration process and data. - Attend community-based outreach meetings representing Kandu Health and collect new leads near hospital site partners. - Daily travel to partner sites is required. - Hospital credentialing is required - may include TB testing, drug testing, proof of COVID vaccination, MMR vaccination, Hepatitis B vaccination, varicella vaccination, and other testing as required by client hospital. Qualifications - Bachelor’s degree in marketing/sales. - At least 4-6 years direct customer service experience required. - 2-4 years experience in a healthcare setting required. - 2-4 years medical device, healthcare, or digital health sales experience required. - Communication skills, ability to adapt communication based on audience. - Experience with health plan benefits and eligibility. - Ability to adapt approach and methods to achieve results in dynamic environments. - Strong comfort level with technology. - Must have reliable transportation (personal vehicle). - MUST LIVE within 50 miles of Austin, TX. - Committed to product knowledge and willingness to learn. - Ability to present information succinctly and effectively. Preferred Qualifications - 2-4 years experience serving stroke survivors and families preferred. - Bi-lingual Spanish preferred - conversational. Work Environment - Local daily travel to partner hospital site. - Willing to work flexible schedule (may include early mornings or late afternoons). Benefits - Competitive Compensation ($35-$42/Hour for 25-29 hours/week).

United States
$35 - $42 / hour
Job Closed
Cencora logo

Manager, Warehouse Automation (Software)

Cencora

Cencora, formerly known as AmerisourceBergen, is a publicly-traded pharmaceutical service company with locations spanning the globe. As an employer, the company offers "careers wit

Manager86 days ago
OtherRemoteTeam 51,000Since 2023

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Under the direction of a Sr. Manager or Director, the Manager implements, inspects, integrates, tests, and supports various Material Handling Software solutions and implementations that form Cencora’s key business operations. - Leads or assists the Project Teams with implementation, functional specifications, interface specification, testing, issue tracking, and trend analysis. - Leads or assists corporate and/or division MHE enhancement projects with evaluations, implementation plans, testing, documentation, delivery, deployment for project software/systems/hardware/equipment, and project closeout. - Leads or assists with training and support of automated Material Handling solutions. - Participates in the design, development, testing, and implementation of technologies to best meet the organization's cybersecurity needs. General Responsibilities: - Leads or assists with preparation of preliminary user requirements as well as, WCS support/modifications and documentation materials for all division systems. - Leads or assists in the development and rollout of training programs and materials that will assist the end-users and customers in better utilizing new or enhanced applications. - Assists with business intelligence initiatives and projects. - Ability to work evenings and weekends as necessary to support division processing. - Performs related duties as assigned. Education: - Normally requires some training in fields such as business, project management, administration, accountancy, sales, marketing, computer sciences generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education. Experience:​ - The candidate requires an understanding of Software solutions. - Normally requires a minimum of six (6) years directly related and progressively responsible experience. Skills & Knowledge: - Programming skills in SQL Server/Oracle and/or Visual Studio/Java are required. - Experience with Warehouse Material Handling and Automation Systems is a must. - Experience with writing Test plans and testing is a must. - Experience with XML, JSON, SFTP, and Telnet is a plus. - Experience with Python, Azure, PowerBI, Databricks, and VMWare is a plus. - Familiarity with Functional and Interface Specification as well as Integration of various components into a larger system is a plus. - Demonstrated issue resolution, analytical and problem-solving skills, including debugging application code and interface messaging. General Requirements: - Ability to communicate effectively both orally and in writing with various levels within the organization (Technical and non-technical resources, external vendors, etc.). - Demonstrated knowledge of project management concepts and associated tool usage. - Good interpersonal skills; effective team player. - Ability to write functional and technical specifications. - Strong decision-making skills and customer service skills. - Ability to work on several initiatives, production issues, etc. while meeting committed development delivery dates and managing individuals/teams as required. - Ability to prioritize workload and consistently meet deadlines. - Strong organizational skills; attention to detail. - Willing to travel up to 20% in a year #LI-NR1 What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $88,700 - 126,940 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation

United States
$88.7K - $126K / year
AAA logo

Senior Manager, State Product – NJ, CT, NY

AAA

Proud to serve our 62+ million members, help travelers see the world and drive real change to improve road safety.

Manager86 days ago
Full TimeRemoteTeam 5,001-10,000Since 1902H1B Sponsor

• Strategically lead territory, including steering a portfolio, aligning teams, and making decisions that impact markets (this includes partnering cross functionally to manage the levers that impact business results ex: pricing, underwriting, and distribution strategy) • Lead a team of professionals that's empowered and accountable for anticipating needs and providing accurate and timely information • Drive strategy and advocate for state-specific needs, demonstrating a deep understanding of compliance and CSAA and Club objectives • Develop and implement strategies to achieve personal lines budgets and serve membership needs • Develop budget and create strategies to achieve it, demonstrating strong business knowledge and understanding • Be the voice of results and use data to inspire others to take action in support of profitable growth • Build and maintain productive relationships with key partners including internal teams, distribution partners, and regulatory bodies. This includes establishing credibility, exerting influence, and using data to inspire action. • Partner cross-functionally to deliver competitive products and launch new ones, playing a key role in product lifecycle strategy • Support mutually beneficial, productive distribution partner relationships, including a productive product feedback loop • Proactively build relationships with DOIs to ensure successful product filings • Understand rate changes, loss trends, and regulatory shifts. Stay informed about emerging industry shifts and regulatory developments.

Connecticut + 2 moreAll locations: Connecticut | New Jersey | New York
$160.2K - $213.6K / year
Job Closed
CSL logo

SC Excellence Lead

CSL

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people. CSL delivers its lifesaving therapies to people in more than 100 countries.

Manager86 days ago
OtherRemoteTeam 10,001+Since 1916H1B Sponsor

Position Purpose: The Supply Chain Excellence Lead heads the Global Supply Chain Strategy Office as a multidiscipline department and is accountable for the strategic direction, governance, and execution of transformation and operational excellence across CSL’s end-to-end Supply Chain. The role directly manages a department spanning PMO/Change Management, Continuous Improvement (LEAN), Strategy Governance, and Analytics, and indirectly influences multiple global Supply Chain subfunctions, regions, and sites. Operating at the highest levels of complexity and ambiguity, this leader designs and steers the global transformation roadmap, modernizes systems and processes, and elevates supply chain maturity while safeguarding business continuity. As a member of the SVP’s Supply Chain Leadership Team, this role partners closely with and collaborates extensively across CSL, including Finance Business Partners, Digital/IT, Quality, regional/site leaders, and the Global Operations Leadership Team. The role provides executivelevel insights and decision support that strengthen enterprise performance and position CSL to reliably and sustainably deliver for patients worldwide. Given the magnitude of change the SC organization is expected to undergo in the next ~2 years, this role will need to work independently within and across Supply Chain to deliver on the change agenda, incl. timing, budget, resourcing, and interdependency requirements. In addition, this role is also expected to interface and support the ongoing COS transformation, including both SMS ecosystem and above-site logistics transformation, as well as institute and accelerate CI throughout the supply chain, including managing control towers, lean practices. Main Responsibilities and Accountabilities: 1 Lead the Supply Chain Strategy Office, a multidiscipline department, overseeing PMO, CI/LEAN, Strategy Governance, and Analytics teams. 2 Drive the development, integration, and execution of the global Supply Chain strategy and transformation roadmap, ensuring alignment across all regions, functions, and manufacturing sites. 3 Provide enterprise-wide indirect leadership to global Supply Chain sub-functions, guiding strategic priorities, operational maturity efforts, and governance expectations. 4 Shape operating plans and strategic priorities that influence business performance, resource allocation, and capability development across the global Supply Chain. 5 Lead complex, ambiguous, and undefined problem-solving efforts, diagnosing systemic issues across processes, data, systems, and organizational structures to drive transformation. 6 Establish and oversee governance frameworks and transformation portfolios, ensuring visibility, accountability, risk management, and decision-making at the executive level. 7 Develop and deliver executive-level insights, analytics, dashboards, and communication materials for the SVP Global Head Supply Chain and the Supply Chain Leadership Team, at the minimum. 8 Influence and collaborate crossfunctionally with Finance Business Partners, Digital/IT, Quality, Global Operations, and regional/site leadership to ensure alignment and execution of transformation objectives. 9 Champion continuous improvement and LEAN principles across the global network, embedding operational excellence practices and supporting maturity advancement. 10 Guide resource planning, capability development, and investment prioritization across strategic initiatives, ensuring the organization is structured for long-term success. 11 Develop, coach, and elevate a high-performing team, building future leaders, expanding the department’s capabilities, and strengthening strategic execution capacity globally. 12 Other duties as reasonably assigned from time-to-time Position Qualifications and Experience Requirements: Education - Bachelor’s degree required (e.g., Supply Chain, Engineering, Operations, Business); advanced degree preferred (MBA, MS). - Professional certifications valued: PMP, Lean/Six Sigma, Prosci (or equivalent). Experience - 12–18+ years of progressive leadership in global supply chain/operations, with a strong record leading multidiscipline transformation across complex, matrixed enterprises. - Demonstrated success leading leaders and scaling a department including talent and succession development. - Proven ownership of strategy-to-execution portfolios (governance, roadmaps, benefits realization, risk/interdependency management) across functions, regions, and sites. - Expertise in solving complex, undefined problems—diagnosing systemic issues (process, org, data, systems) and designing pragmatic, scalable solutions that improve maturity. - Strong executive influence and communication, including preparation/presentation of insights for senior leadership teams and enterprise forums (e.g., COO/Global Operations). - Depth in supply chain operating models and systems (planning, ERP, advanced analytics/visualization) and performance management (endtoend KPIs, controltower practices). - Track record embedding LEAN/CI and operational excellence, achieving measurable improvements in service, cost, quality, and resilience. - International experience and leading crossregional initiatives highly desirable. Competencies - Enterprise Leadership & Influence - Strategic & Systems Thinking - Portfolio & Governance Mastery - DecisionMaking Under Ambiguity - DataDriven Storytelling - Talent Builder - Financial & Business Acumen - Collaboration & Integrity About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/. Our Benefits For more information on CSL benefits visit How CSL Supports Your Well-being | CSL. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.

United States
Job Closed