Overview GOV CIO is currently seeking a remote Senior Training Specialist. The position requires expertise in the design of curriculum and the ability to take concepts and procedures and develop cohesive eLearning. Responsibilities GOV CIO is currently seeking a Senior Training Specialist. The position requires expertise in the design of curriculum and the ability to take concepts and procedures and develop cohesive eLearning. The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position. Actual duties and responsibilities may vary depending upon assignments and other factors. Duties and Responsibilities (to include but not be limited to the following): - Create and develop distance learning using multimedia development tools - Edit documents using a set of vetted guidelines - Collaborate with a creative, synergetic team - Provide subject matter knowledge to other teams - Maintain project documentation - Produce professional quality work within tight deadlines and evolving priorities - Partner with other subject matter experts to obtain information, validate content, and evaluate the effectiveness of course delivery - Utilize training tools and technologies to deliver cutting edge design solutions The Training Specialist will be responsible for working on the following tasks: - Facilitating and coordinating the development of training materials - Creating and developing distance learning using multimedia development tools - Editing documents using a set of vetted guidelines - Collaborating with a creative, synergetic team - Providing subject matter knowledge to other teams - Maintaining project documentation - Producing professional quality work within tight deadlines and evolving priorities - Partnering with other subject matter experts to obtain information, validate content, and evaluate the effectiveness of course delivery - Utilizing training tools and technologies to deliver design solutions Qualifications Required: - Education: Bachelor's with 2-5 years of IT training experience (or commensurate experience) - Experience: A minimum of twelve (12) years of experience, with at least nine (9) years specifically in a training development role Preferred: - Experience training adult learners in the field of Probation and Pretrial Services - Knowledge and good understanding of the Probation and Pretrial Services Automated Case Tracking System (PACTS) - Work and interact with others in a team environment. - Accuracy and attention to detail and good organizational skills - Excellent time management skills - Excellent communication skills (both written and verbal) Clearance Required: Ability to maintain a Public Trust clearance Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $53,770.00 - USD $80,000.00 /Yr.

SUMMARY The primary responsibility of this position is to lead the onboarding and training of new Pharmacy Operations staff and Pharmacy Services Associates. This role is also responsible for curriculum development and the continuous training of current staff. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Develop and deliver effective training presentations for onboarding new employees and developing current staff. - Confer with management to understand work situations requiring training and to stay informed of changes in policies, procedures, regulations, business initiatives, and technologies. - Participate in the planning and delivery of new pharmacy operations initiatives, including learning new systems and processes and creating or modifying training curricula to support successful implementation. - Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference materials. - Coordinate training schedules in alignment with pharmacy hiring needs and operational demands. - Conduct training sessions covering areas such as on-the-job training and refresher training. - Assess trainee progress and evaluate the effectiveness of training programs through testing and observation. - Report on employee progress during training periods. - Assist employees with “how-to” questions related to job-specific tasks. - Recommend improvements to pharmacy work procedures based on training observations. - Build and maintain strong relationships with Pharmacy Managers-in-Charge (PICs) and Regional Directors to gather feedback and identify key training opportunities. - Participate in and coordinate testing and Quality Assurance (QA) efforts to support new pharmacy systems and platform capabilities. - Travel required approximately 50%–70%. - Perform other duties as assigned. EDUCATION AND EXPERIENCE Basic Requirements - High School diploma or GED - Active, non‑expired license/registration issued by the State Board of Pharmacy in the candidate’s state of residence - Active Nationally Certified Pharmacy Technician (CPhT): PTCB or NHA certifications accepted. - Minimum of one (1) year of experience working in a Pharmacy Technician workflow required. - Ability to effectively train both in-person and remotely. Preferred Qualifications - Two (2) to three (3) years of Pharmacy Technician experience preferred. - Specialty Pharmacy experience preferred. - Prior experience in a training or instructional role strongly preferred. COMPETENCIES - Strong communication, interpersonal, and organizational skills. - Proven ability to build cohesive teams. - Ability to direct and coordinate the work activities of others. - Effective communicator with customers, referring physician staff, and internal colleagues. - Ability to communicate professionally over the phone, including in high-stress situations. - Highly detail-oriented with strong multitasking abilities. - Ability to read and accurately interpret safety rules, operating instructions, and procedure manuals. - Demonstrates empathy and understanding when addressing customer service issues. - Applies common-sense reasoning to carry out written, oral, or diagram-based instructions. - Ability to work effectively in a remote environment. - Capable of prioritizing tasks based on importance and urgency and following them through to completion.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Develop instructor guides and participant materials for new training supporting call center agents and team leads - Create clear, easy-to-understand documentation for the Knowledge Base - Conduct interviews, observations, and process analysis to identify efficient methods for performing job functions - Document system and tool usage required for agents' daily tasks - Improve agent performance through: - Process documentation - Work instructions - Classroom training - eLearning modules - Job aids - Knowledge articles - Translate complex technical concepts into accessible text and visuals - Apply instructional design methodologies (ADDIE, SAM, etc.) - Participate in calibrations, call listening, agent shadowing, and metric reviews to identify training gaps - Lead training initiatives focused on performance improvement and behavioral change - Build and maintain documentation within the knowledge management system - Develop evaluation strategies (3 levels) for all learning deliverables - Create project plans, gather feedback, facilitate pilot reviews, and implement revisions Qualifications - Articulate Storyline - Rise 360 - Strong written and verbal communication - Ability to work independently with minimal supervision Requirements - NSAT (Customer Satisfaction) - Customer service KPIs - Call duration and agent efficiency metrics Workload & Expectations - Approximately 90% development work (eLearning, ILT, microlearning, infographics, job aids) - Handles 1–3 deliverables at a time - Fast‑paced environment Interview Process - Conducted via Microsoft Teams - Candidates must provide work samples (non‑negotiable) - Samples provided before the interview are preferred Work Model - Role is most likely remote - Max bill rate: $55/hr

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role: - Assist in creation and training of Federal Markets for Solventum system functionality - Understanding as a subject matter expert in Solventum systems - Facilitation of support of the Solventum systems for end users. As an Federal Markets Solutions Trainer (Solventum) you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: How you will make an impact Preparing customers to utilize the Solventum System Functionality to its greatest capacity in order to ensure the best use of the system for each individual's needs. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: · Bachelor’s Degree or higher AND 5 years of (relevant job experience) AND In addition to the above requirements, the following are also required: · Government Background Check completed or in process · Solventum 360 Encompass Experience · Prior experience in CDI, or Medical Coding . Experience working with Federal Markets. Work location: Remote, USA Travel: 10% Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later. Applicable to US Applicants Only:The expected compensation range for this position is $96,000 - $132,000, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.