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Instructional Designer

Location

United States

Posted

81 days ago

Salary

$55 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Instructional Designer

Premier Staffing Solution

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Develop instructor guides and participant materials for new training supporting call center agents and team leads - Create clear, easy-to-understand documentation for the Knowledge Base - Conduct interviews, observations, and process analysis to identify efficient methods for performing job functions - Document system and tool usage required for agents' daily tasks - Improve agent performance through: - Process documentation - Work instructions - Classroom training - eLearning modules - Job aids - Knowledge articles - Translate complex technical concepts into accessible text and visuals - Apply instructional design methodologies (ADDIE, SAM, etc.) - Participate in calibrations, call listening, agent shadowing, and metric reviews to identify training gaps - Lead training initiatives focused on performance improvement and behavioral change - Build and maintain documentation within the knowledge management system - Develop evaluation strategies (3 levels) for all learning deliverables - Create project plans, gather feedback, facilitate pilot reviews, and implement revisions Qualifications - Articulate Storyline - Rise 360 - Strong written and verbal communication - Ability to work independently with minimal supervision Requirements - NSAT (Customer Satisfaction) - Customer service KPIs - Call duration and agent efficiency metrics Workload & Expectations - Approximately 90% development work (eLearning, ILT, microlearning, infographics, job aids) - Handles 1–3 deliverables at a time - Fast‑paced environment Interview Process - Conducted via Microsoft Teams - Candidates must provide work samples (non‑negotiable) - Samples provided before the interview are preferred Work Model - Role is most likely remote - Max bill rate: $55/hr

Job Requirements

  • Articulate Storyline
  • Rise 360
  • Strong written and verbal communication
  • Ability to work independently with minimal supervision
  • NSAT (Customer Satisfaction)
  • Customer service KPIs
  • Call duration and agent efficiency metrics
  • Workload & Expectations
  • Approximately 90% development work (eLearning, ILT, microlearning, infographics, job aids)
  • Handles 1–3 deliverables at a time
  • Fast‑paced environment
  • Interview Process
  • Conducted via Microsoft Teams
  • Candidates must provide work samples (non‑negotiable)
  • Samples provided before the interview are preferred
  • Work Model
  • Role is most likely remote
  • Max bill rate: $55/hr

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