This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Develop instructor guides and participant materials for new training supporting call center agents and team leads - Create clear, easy-to-understand documentation for the Knowledge Base - Conduct interviews, observations, and process analysis to identify efficient methods for performing job functions - Document system and tool usage required for agents' daily tasks - Improve agent performance through: - Process documentation - Work instructions - Classroom training - eLearning modules - Job aids - Knowledge articles - Translate complex technical concepts into accessible text and visuals - Apply instructional design methodologies (ADDIE, SAM, etc.) - Participate in calibrations, call listening, agent shadowing, and metric reviews to identify training gaps - Lead training initiatives focused on performance improvement and behavioral change - Build and maintain documentation within the knowledge management system - Develop evaluation strategies (3 levels) for all learning deliverables - Create project plans, gather feedback, facilitate pilot reviews, and implement revisions Qualifications - Articulate Storyline - Rise 360 - Strong written and verbal communication - Ability to work independently with minimal supervision Requirements - NSAT (Customer Satisfaction) - Customer service KPIs - Call duration and agent efficiency metrics Workload & Expectations - Approximately 90% development work (eLearning, ILT, microlearning, infographics, job aids) - Handles 1–3 deliverables at a time - Fast‑paced environment Interview Process - Conducted via Microsoft Teams - Candidates must provide work samples (non‑negotiable) - Samples provided before the interview are preferred Work Model - Role is most likely remote - Max bill rate: $55/hr

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role: - Assist in creation and training of Federal Markets for Solventum system functionality - Understanding as a subject matter expert in Solventum systems - Facilitation of support of the Solventum systems for end users. As an Federal Markets Solutions Trainer (Solventum) you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: How you will make an impact Preparing customers to utilize the Solventum System Functionality to its greatest capacity in order to ensure the best use of the system for each individual's needs. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: · Bachelor’s Degree or higher AND 5 years of (relevant job experience) AND In addition to the above requirements, the following are also required: · Government Background Check completed or in process · Solventum 360 Encompass Experience · Prior experience in CDI, or Medical Coding . Experience working with Federal Markets. Work location: Remote, USA Travel: 10% Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later. Applicable to US Applicants Only:The expected compensation range for this position is $96,000 - $132,000, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.

Overview The Manager of Training & Development is responsible for designing, implementing, and continuously improving a comprehensive training strategy for Citizens Security Life Insurance Company. This role leads the development of structured onboarding programs, department-specific curriculum, and role-based learning pathways to drive operational excellence, compliance adherence, and employee performance. The position partners cross-functionally with Insurance Sales, Operations, Collections, Call Center and Customer Service to ensure training aligns with business objectives, regulatory requirements, and service standards. Responsibilities - Training Strategy & Program Leadership - Develop and execute a company-wide training and development strategy aligned with organizational goals. - Establish standardized onboarding programs for all new hires, including corporate orientation and department-specific tracks. - Design structured learning paths for key leadership roles. - Implement measurable KPIs to evaluate training effectiveness and ROI. - Curriculum Development - Design and maintain comprehensive training curriculum, including: - Instructor-led training (ILT) - eLearning modules - SOP-based training guides - Job aids and workflow documentation - Knowledge repositories - Translate operational processes and regulatory requirements into practical, role-based training materials. - Ensure content reflects insurance-specific compliance standards and internal controls. - Department-Specific Role Training - Conduct needs assessments with department leaders to identify skill gaps and competency requirements. - Build structured certification or proficiency pathways by role. - Support cross-training initiatives to improve workforce flexibility and scalability. - Onboarding & Performance Integration - Develop a 30-60-90 day onboarding framework with defined milestones and measurable competency benchmarks. - Partner with managers to integrate training into performance management processes. - Create leadership development modules for supervisors and emerging leaders. - Compliance & Regulatory Alignment - Coordinate with Compliance & HR to ensure required regulatory training is current and documented. - Ensure adherence to insurance industry best practices and state/federal requirements. - Learning Systems & Technology - Implement and manage a Learning Management System (LMS) or equivalent tracking system. - Leverage automation, digital tools, and knowledge management systems to scale training delivery. - Utilize data analytics to assess engagement, retention, and performance improvement. - Continuous Improvement - Evaluate training programs through feedback, performance metrics, and operational results. - Update curriculum to reflect process improvements, system changes, and strategic initiatives. - Foster a culture of continuous learning across the organization. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications - Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or related field. - 5–8+ years of experience in training, instructional design, or organizational development. - Experience within insurance, financial services, healthcare administration, or regulated environments strongly preferred. - Demonstrated experience building onboarding and structured departmental training programs from the ground up. - Strong instructional design capabilities (ADDIE or comparable methodology). - Excellent facilitation and presentation skills. - Project management and cross-functional collaboration skills. - Ability to translate complex operational processes into practical training materials. - Strong analytical skills with ability to measure training effectiveness. - Reduction in time-to-productivity for new hires - Increased employee proficiency and quality scores - Reduction in operational errors or rework - Positive employee engagement and onboarding feedback scores - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

• Design and develop custom learning solutions that align with client objectives and learning outcomes. • Apply instructional design methodologies and adult learning principles to create effective learning experiences. • Develop eLearning modules, blended learning programs, assessments, job aids, and instructor-led training materials. • Structure learning journeys that are engaging, interactive, and aligned with behavioral change goals. • Develop compelling scripts and narratives for eLearning modules, videos, and interactive learning experiences. • Use storytelling techniques to make complex concepts engaging and relatable for learners. • Create scenario-based learning, branching stories, and immersive learner experiences. • Partner with subject matter experts, project managers, and client stakeholders to gather requirements and define learning strategies. • Collaborate with graphic designers, multimedia developers, and animators to produce visually engaging learning content. • Participate in design discussions and contribute creative ideas to enhance learning solutions. • Ensure content aligns with brand standards, instructional goals, and client expectations. • Conduct content analysis to ensure instructional effectiveness and accuracy. • Stay informed about emerging trends in instructional design, learning technology, and digital learning experiences. • Explore innovative approaches to storytelling, immersive learning, and multimedia learning solutions.