• Contribute to a project aimed at enhancing language models by transcribing spoken Malay audio accurately • Ensure spoken and written fluency in Malay (native or bilingual) • Review and adhere to transcription guidelines • Stay active and responsive throughout the project duration

• Lead, supervise, and mentor the Sportsbook & Casino Operations team. • Set goals, define KPIs, and conduct regular performance evaluations. • Provide training, guidance, and support to strengthen operational capability. • Oversee sports configuration, live event monitoring, and market accuracy. • Ensure effective odds management, event integrity, and risk escalation. • Support QA testing for new sportsbook features, tools, and releases. • Coordinate with game providers regarding updates, promotions, and issue resolutions. • Oversee bonus configuration, casino promotions, and campaign execution. • Monitor casino performance and identify abnormal player or game patterns. • Supervise daily deposit and withdrawal monitoring, including gateway follow-ups. • Ensure timely resolution of operational or production issues through escalation management. • Develop, refine, and document internal workflows and SOPs. • Improve team efficiency, accuracy, and turnaround times. • Work closely with Marketing, Product, Risk, CS, Tech, and Affiliates to support campaigns, releases, and operational needs. • Oversee daily, weekly, and monthly operational performance reporting. • Analyze trends, identify risks or opportunities, and present recommendations to leadership. • Ensure operations follow internal policies and industry best practices.

• Responsible for all assigned software subscription renewals, which will include partnering with customers and internal team players to ensure timely and accurate execution • Ownership of contract processes along with customer communications including; co-terming, upselling and related subscription renewals • Partnering with internal team players on all upsell opportunities • Enlist the efforts of account executives, sales managers, legal and finance when necessary to accommodate the contract renewal process and ensure customer satisfaction • Establish and maintain effective, cooperative working relationships with customers • Communicate and effectively partner with Finance and Sales Management regarding forecasting, pricing, and completing transactions

• Conduct patient intake questionnaires (collecting medical history, allergies, medications). • Accurate review and updating of patient charts • Review lab results and imaging with patients • Pre-screen patients for eligibility, referrals, or insurance requirements. • Manage pre- and post-appointment check-ins (follow-up calls, instructions review, satisfaction surveys). • Provide care coordination by relaying provider instructions to patients in non-clinical terms. • Schedule labs, imaging, or specialist referrals. • Handle chronic disease management outreach (reminder calls for meds, check-ins). • Remote patient monitoring • Medical transcription and drafting standard correspondence • Maintain clinical compliance by reviewing documentation accuracy and completeness