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Operation Manager – Bilingual English, Chinese
Location
Philippines
Posted
103 days ago
Salary
0
Seniority
Senior
Job Description
Operation Manager – Bilingual English, Chinese
Recruiter4You
• Lead, supervise, and mentor the Sportsbook & Casino Operations team. • Set goals, define KPIs, and conduct regular performance evaluations. • Provide training, guidance, and support to strengthen operational capability. • Oversee sports configuration, live event monitoring, and market accuracy. • Ensure effective odds management, event integrity, and risk escalation. • Support QA testing for new sportsbook features, tools, and releases. • Coordinate with game providers regarding updates, promotions, and issue resolutions. • Oversee bonus configuration, casino promotions, and campaign execution. • Monitor casino performance and identify abnormal player or game patterns. • Supervise daily deposit and withdrawal monitoring, including gateway follow-ups. • Ensure timely resolution of operational or production issues through escalation management. • Develop, refine, and document internal workflows and SOPs. • Improve team efficiency, accuracy, and turnaround times. • Work closely with Marketing, Product, Risk, CS, Tech, and Affiliates to support campaigns, releases, and operational needs. • Oversee daily, weekly, and monthly operational performance reporting. • Analyze trends, identify risks or opportunities, and present recommendations to leadership. • Ensure operations follow internal policies and industry best practices.
Job Requirements
- 5+ years of experience in iGaming operations, sportsbook or casino operations, or a related managerial role.
- Strong written and spoken Chinese and English.
- Proven leadership experience managing teams in high-pressure environments.
- Strong understanding of sportsbook markets, casino operations, and promotional mechanics.
- Excellent analytical, decision-making, and problem-solving skills.
- Proficiency with back-office systems, reporting tools, spreadsheets, and operational dashboards.
- Flexible with work schedules, including evenings, weekends, or major sporting events.
- Familiarity with cryptocurrency and blockchain-based platforms is an advantage.
Benefits
- Flexible Scheduling
- Professional Development
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