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Recruiter4You

Recruiter4You is a boutique recruitment agency specialising in recruitment for online businesses and technical roles.

Operation Manager – Bilingual English, Chinese

Location

Philippines

Posted

103 days ago

Salary

0

Seniority

Senior

5 yrs expChineseEnglish

Job Description

Operation Manager – Bilingual English, Chinese

Recruiter4You

• Lead, supervise, and mentor the Sportsbook & Casino Operations team. • Set goals, define KPIs, and conduct regular performance evaluations. • Provide training, guidance, and support to strengthen operational capability. • Oversee sports configuration, live event monitoring, and market accuracy. • Ensure effective odds management, event integrity, and risk escalation. • Support QA testing for new sportsbook features, tools, and releases. • Coordinate with game providers regarding updates, promotions, and issue resolutions. • Oversee bonus configuration, casino promotions, and campaign execution. • Monitor casino performance and identify abnormal player or game patterns. • Supervise daily deposit and withdrawal monitoring, including gateway follow-ups. • Ensure timely resolution of operational or production issues through escalation management. • Develop, refine, and document internal workflows and SOPs. • Improve team efficiency, accuracy, and turnaround times. • Work closely with Marketing, Product, Risk, CS, Tech, and Affiliates to support campaigns, releases, and operational needs. • Oversee daily, weekly, and monthly operational performance reporting. • Analyze trends, identify risks or opportunities, and present recommendations to leadership. • Ensure operations follow internal policies and industry best practices.

Job Requirements

  • 5+ years of experience in iGaming operations, sportsbook or casino operations, or a related managerial role.
  • Strong written and spoken Chinese and English.
  • Proven leadership experience managing teams in high-pressure environments.
  • Strong understanding of sportsbook markets, casino operations, and promotional mechanics.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Proficiency with back-office systems, reporting tools, spreadsheets, and operational dashboards.
  • Flexible with work schedules, including evenings, weekends, or major sporting events.
  • Familiarity with cryptocurrency and blockchain-based platforms is an advantage.

Benefits

  • Flexible Scheduling
  • Professional Development

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