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Strategy & Planning Analyst
Location
Illinois + 2 moreAll locations: Illinois | North Carolina | Texas
Posted
139 days ago
Salary
$77.8K - $107K / year
Seniority
Junior
Job Description
Strategy & Planning Analyst
Cisco
• Assist leadership in operationalizing strategic priorities tied to renewals, adoption, and customer outcomes. • Support annual and quarterly planning activities, including gathering inputs, preparing materials, and tracking progress against team goals. • Help maintain KPI dashboards, reports, and performance tracking that provide visibility into renewal performance, risk, adoption, and expansion. • Partner with analytics and systems teams to support data accuracy and ensure reporting is reliable and accessible. • Support the execution of Customer Success initiatives such as account ownership updates, enablement efforts, and process improvements. • Help coordinate timelines, track tasks, and assist in keeping stakeholders aligned. • Work with teams such as Sales, Product, Finance, and Operations to help coordinate projects and share updates that support Customer Success priorities. • Assist in analyzing operational challenges affecting Customer Success. Gather data, summarize findings, and contribute ideas that help improve processes and customer outcomes. • Support the rollout of new processes, tools, or programs within the Customer Success organization. Help develop documentation, training materials, and resources that support adoption. • Help prepare presentations, updates, and summaries for internal team meetings and leadership reviews. • Ensure information is clear, organized, and supported by relevant data. • Maintain documentation, track action items, and help ensure initiatives stay organized and on schedule. Contribute to strong operational practices that support team efficiency and visibility.
Job Requirements
- 0–2 years of experience in business operations, consulting, analytics, customer success, or a related field (internships included)
- Bachelor’s degree or equivalent experience required
- Familiarity with tools such as Excel, PowerPoint, and CRM platforms like Salesforce
- Strong written and verbal communication skills with the ability to present information clearly
- Comfortable working with data, dashboards, and metrics to support decision-making
- Strong attention to detail with the ability to manage tasks and follow through on deliverables
- Ability to work effectively with cross-functional teams
- Eagerness to learn and thrive in a fast-paced, team-oriented environment.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees receive 16 days of paid vacation time per full calendar year
- Exempt employees participate in Cisco’s flexible vacation time off program
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- additional paid time away may be requested
- Optional 10 paid days per full calendar year to volunteer
- employees are also eligible to earn annual bonuses subject to Cisco’s policies.
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