Carilion Clinic

Epic Application Analyst III – Beacon Company: Carilion Clinic Location: Roanoke, Virginia, USA Eligible Remote States: Alabama, USA Arkansas, USA Florida, USA Georgia, USA Kentucky, USA Louisiana, USA Mississippi, USA North Carolina, USA South Carolina, USA Tennessee, USA Virginia, USA West Virginia, USA Work Arrangement: Remote (Preferred On-site; Hybrid/Remote Available for Eligible States) Employment Type: Full-time Salary: $89,232–$142,771.20 USD annually How You’ll Help Transform Healthcare: The Application Analyst III, Epic (Beacon) performs Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Provides application support, troubleshooting, training, and reporting. May also support integrated third-party applications. Serves as a liaison between TSG groups, clients, and vendors. An onsite schedule is preferred. However, candidates residing in the following states may be considered for a remote and/or hybrid schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia The Application Analyst III, Epic (Beacon) - ​Conducts intermediate to advanced analysis of Epic application design and system workflows. - Independently manages assigned projects and work efforts, ensuring timely delivery. - Leads requirements gathering and facilitates design sessions with stakeholders. - Analyzes and translates business needs into system solutions with minimal supervision. - Develops and maintains documentation and knowledge resources for supported Epic and non-Epic (integrated third-party) applications. - Develops working knowledge of assigned Epic module(s), including related development and maintenance tools, and applies in-depth knowledge within specific module areas. - Uses understanding of how assigned Epic modules integrate with other Epic systems across the organization. - Assists with implementation of new Epic modules and system enhancements. - Serves as a resource for Epic application and system support and provides guidance to team members. - Assumes a mentoring role, supporting analysts and contributing to team knowledge sharing. - Serves as a liaison across multiple Epic modules, teams, and stakeholders. - Interacts with internal and external customers and stakeholders in a professional manner. - Applies independent judgment and decision-making within established guidelines and escalates issues as appropriate. - Identifies opportunities for system improvements and supports optimization efforts. - Adheres to application change management processes, including communication, documentation, and post-change support. - Tracks work effort and communicates project and task status effectively. - Participates in an on-call rotation, including evenings, weekends, and holiday. What We Require: Education: Associate's degree in computer science, information systems, healthcare, business or 2 years of experience may be considered in lieu of degree. Experience: Minimum of 4 years of related experience. Licensure, Certification, and/or Registration: Obtains and maintains a minimum of 3 vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path. Must maintain a certification/proficiency in applicable Epic module(s). Other Minimum Qualifications: Must be a self-initiated team player able to work under little supervision, with strong organizational, problem-solving, and analytical skills. Must be able to work both independently and in a team setting. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple tasks and meeting deadlines. Effective communication skills (oral, written, and presentation). Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information. Must be able to work in a matrixed environment and understand bimodal work principles. Primary work schedule is Monday–Friday during standard business hours; role requires flexibility beyond standard hours, including participation in an after-hours on-call rotation and occasional travel. This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description. Compensation Range: $89,232.00 - $142,771.20 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan. Recruiter: MARK MISKOVIC Recruiter Email: mamiskovic@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: - Comprehensive Medical, Dental, & Vision Benefits - Employer Funded Pension Plan, vested after five years (Voluntary 403B) - Paid Time Off (accrued from day one) - Onsite fitness studios and discounts to our Carilion Wellness centers - Access to our health and wellness app, Personify Health - Discounts on childcare - Continued education and training

• Provide remote virtual coverage for pediatric inpatient services • Deliver high-quality inpatient nutrition care virtually • Provide comprehensive medical nutrition therapy (MNT) for hospitalized pediatric patients through remote documentation • Evaluate the nutritional status of inpatients and outpatients of all ages • Develop, implement, and document the nutritional plan of care in collaboration with other healthcare providers • Document results of assessments, intervention recommendations and nutritional progress • Identify and document evidence-based criteria to support a physician’s diagnosis of malnutrition • Collaborate with physicians and other members of the healthcare team to develop and implement evidence-based nutrition protocols

• Assists with developing, monitoring, and maintaining interface connections and data transformations across healthcare systems and applications • Participates in system analysis, design, configuration, documentation, testing, and integration activities utilizing knowledge of HL7, FHIR, APIs, HIPAA, EMR/EHR systems, and clinical workflows • Provides technical support during and after implementation activities while developing foundational integration engineering skills • Assists with the design, development, maintenance, and support of integration engine technologies, HL7 interfaces, Epic Bridges interfaces, FHIR APIs, and related integrations • Participates in interface lifecycle activities including requirements gathering, testing, upgrades, deployments, and maintenance activities • Performs basic troubleshooting of interfaces, applications, servers, and integration technologies utilizing logs, debugging tools, and established procedures • Participates in interface design, unit testing, integration testing, and implementation activities with guidance from senior team members • Develops working knowledge of assigned applications, integration technologies, development tools, and support processes • Assists with issue resolution, documentation, change management activities, and project assignments under supervision • Assists with analysis of client business needs and identification of opportunities to improve interface functionality and operational efficiency • Supports compliance with HIPAA requirements and accurate transmission of protected health information between systems • Participates in 24x7 on-call rotation with supervision

Role Description The RN Advice Line provides triage support for incoming calls, coordinates patient care needs, and supports clinical decision making through assessment and communication. - Triages incoming clinical calls and provides nursing coordination for patients of all ages. - Assesses caller needs, gathers clinical information, and determines appropriate care actions. - Provides patient education and guidance, determining urgency of care and appropriate level of service. - Documents all encounters accurately and timely in the electronic medical record. - Coordinates communication of physician orders to clinical staff and updates scheduling as needed. - Monitors laboratory orders and results, ensuring timely collection, reporting, and follow-up actions. - Communicates lab results and treatment changes to providers and patients. - Collaborates with administrative and billing staff to ensure completion of orders and care plans. - Serves as a resource for referrals, clinical review, and coordination of patient services. - Addresses customer concerns, resolves issues, and escalates when necessary to leadership. - Collaborates with clinical leaders to support staff competency and development. - Participates in performance improvement activities, including chart review and data collection. - Supports home visits or clinical care delivery as needed based on operational demand. - Uses critical thinking and multitasking skills to manage multiple calls and priorities simultaneously. - Schedules appointments, processes referrals, and collects patient demographic and insurance information. - Provides medication refill support and answers patient clinical questions. - Utilizes electronic systems to document care and support communication across teams. - Serves as a patient advocate and provides psychosocial and cultural support. - Applies knowledge of growth and development to provide age-appropriate care. - Supports quality improvement and service enhancement initiatives. Qualifications - Graduate of a school of professional nursing required. - Minimum of 5 years of nursing experience required, including critical care and inpatient experience. - Current Registered Nurse license in the Commonwealth of Virginia required or eligibility to obtain licensure required. - BLS required. - Keyboarding skills and proficiency with electronic medical records required. - Advanced clinical knowledge across multiple specialties required. - Strong communication and critical thinking skills required. - Ability to establish rapport and effectively communicate with patients over the phone. Benefits - Comprehensive Medical, Dental, & Vision Benefits - Employer Funded Pension Plan, vested after five years (Voluntary 403B) - Paid Time Off (accrued from day one) - Onsite fitness studios and discounts to our Carilion Wellness centers - Access to our health and wellness app, Personify Health - Discounts on childcare - Continued education and training

• Perform professional, basic accounting services for corporate holding company and/or 20+ diverse subsidiaries in a healthcare setting • Adhere to internal controls to ensure the integrity of Carilion’s financial statements • Perform monthly reconciliations and other responsibilities • Collect information from multiple sources in a timely manner to meet deadlines • Maintain confidentiality of proprietary financial information and patient-sensitive data • Prepare, record, and verify daily financial transactions; ensure accuracy in the general ledger • Create sponsor invoices, record sponsor payments, personnel effort, and other research expenditures • Monitor accuracy and frequency of sponsor payments against contract terms • Coordinate with sponsors when necessary to ensure timely payment collections • Initiate journal entries for intercompany and intracompany allocations, and other adjustments as needed • Reconcile accounts on a monthly basis, maintaining appropriate schedules as supporting documentation • Research and correct account imbalances • Ensure compliance with federal regulations, institutional policies, and sponsor contractual requirements • Maintain current knowledge of accounting literature • Perform other related duties as required

• Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. • Will also be involved in providing Epic application support, troubleshooting, training and reporting activities. • May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications. • Serves as a liaison between TSG groups, clients and vendors. • Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits. • Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients. • Manages assigned projects and meets deadlines. • Conducts highly complex work unsupervised and with extensive latitude for independent judgement. • Adheres to departmental policies and procedures. • Plans and conducts requirements gathering for Epic projects and requests. • Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality. • Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies. • Facilitates a positive and collaborative work environment. • Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.

Title: Epic Application Analyst III - IP Quality Analyst Location: 451 Kimball Ave NE - Roanoke, VA Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia Job Description: Employment Status: Full time Shift: Any Day, Any Shift (United States of America) How You’ll Help Transform Healthcare: An onsite schedule is preferred. However, candidates residing in the following states may be considered for a remote and/or hybrid schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing Epic application support, troubleshooting, training and reporting activities. May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications. Serves as a liaison between TSG groups, clients and vendors. Strong Clin Doc/Orders skills, demonstrated experience with eCQM measures and how they are used/updated annually and reported out. Experience validating numerator/denominator logic. Experience supporting Medisolv requested. - Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits. Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients. (no supervision listed) - Manages assigned projects and meets deadlines. - Conducts highly complex work unsupervised and with extensive latitude for independent judgement. - Adheres to departmental policies and procedures. - Plans and conducts requirements gathering for Epic projects and requests. Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality. (no supervision listed) - Coordinates, plans, and conducts analysis of client business needs. - Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies. - Serve as a liaison between Epic modules. - Serve as a professional and technical mentor to teammates. - Recognized as a subject matter expert and advanced individual contributor. - Serve as advocate for department initiatives and processes. Facilitates a positive and collaborative work environment. - Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate. What We Require: Education: Associate's degree in computer science, information systems, healthcare, business or 2 years of experience may be considered in lieu of degree. Experience: Minimum of 4 years of related experience. Licensure, certification, and/or registration: Obtains and maintains a minimum of three vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path. Must maintain a certification/proficiency in applicable Epic module(s). Other Minimum Qualifications: Must be a self-initiated team player able to work under little supervision, with strong organizational, problem-solving, and analytical skills. Must be able to work both independently and in a team setting. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple tasks and meeting deadlines. Effective communication skills (oral, written, and presentation). Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information. Must be able to work in a matrixed environment and understand bimodal work principles. Primary work schedule is Monday–Friday during standard business hours; role requires flexibility beyond standard hours, including participation in an after-hours on-call rotation and occasional travel. Recruiter: MARK MISKOVIC Recruiter Email: mamiskovic@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: - Comprehensive Medical, Dental, & Vision Benefits - Employer Funded Pension Plan, vested after five years (Voluntary 403B) - Paid Time Off (accrued from day one) - Onsite fitness studios and discounts to our Carilion Wellness centers - Access to our health and wellness app, Virgin Pulse - Discounts on childcare - Continued education and training

Role Description The Referral Coordinator is accountable for performing core job responsibilities related to referrals, such as: - Scheduling - Referral authorization - Medical record maintenance Accountable for accurate and efficient coordination of care related to: - Screening - Diagnostic or therapeutic testing - Consultative and therapeutic referral scheduling Performs additional functions related to front office operations to meet specific needs of the team, practice, or department. Serves as a resource person for: - Patients - Physicians - Office staff - Various facilities - Service lines - Outside agencies Ensures all referral requests are scheduled timely and in accordance with established procedures, including: - Scheduling of patient visits - Testing - Procedures - Surgeries - Maintains thorough knowledge of clinical information system(s) for patient scheduling, registration, and reporting functions. - Ensures all insurance, demographic, and eligibility information is obtained and entered into the appropriate system(s) accurately. - Provides the highest level of customer service to patients, visitors, clinical staff, and fellow employees. - Adheres to customer service policies and standards as set forth by management at all times. - Verifies referral and authorization requirements are met according to insurance and policy standards. - Completes referral process within required timeframe. - Provides support to other members of the team, practice, or department as it relates to: - Administrative work - Data collection and entry - Medical record review and management - Report completion - Participates in special department projects as assigned by the Site Manager/Director. - Provides patients and visitors with directions to other facilities and offices as needed. - Communicates with management, clinical staff, and other internal and external customers. - Maintains effective written and oral communications with a diverse population. - Handles difficult situations with tact and diplomacy. This position involves direct interactions and contact with: - Patients - Visitors - Hospital staff - Vendors - Providers - The general public Criteria for Position Availability: - Job responsibilities are 100% related to referrals and authorizations. - Part of the centralized referral organization structure. Performance Expectations: - Score of at least 90% on 2 consecutive referral audits. - Completion of basic and advanced referral coordinator Epic classes. - Attend required referral coordinator meetings as directed by supervisor. - Engagement in referral coordinator Teams platform to include: - Pose questions - Check messages - Participate in discussion - Provide recommendations - Complete assignments - Participates in ongoing referral-related education and training. - Serves as a resource to assist with referral-related questions and guidance. Qualifications - Associate degree or equivalent combination of education or equivalent 4 years of experience required. - Experience in Healthcare practice setting preferred. - Virginia MLTSS (UAI) Certification required to complete orientation and must be maintained throughout employment. - Advanced computer skills with knowledge of a variety of software programs, including Microsoft Word, Excel, Access, word processing, spreadsheets, and presentation or database software. - Excellent communications and organizational skills required. Requirements - This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. - The incumbents may be requested to perform job-related tasks other than those stated in this description. Benefits - Comprehensive Medical, Dental, & Vision Benefits - Employer Funded Pension Plan, vested after five years (Voluntary 403B) - Paid Time Off (accrued from day one) - Onsite fitness studios and discounts to our Carilion Wellness centers - Access to our health and wellness app, Virgin Pulse - Discounts on childcare - Continued education and training

• Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems • Will also be involved in providing Epic application support, troubleshooting, training and reporting activities • May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications • Serves as a liaison between TSG groups, clients and vendors • Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits • Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients • Manages assigned projects and meets deadlines • Conducts highly complex work unsupervised and with extensive latitude for independent judgement • Adheres to departmental policies and procedures • Plans and conducts requirements gathering for Epic projects and requests • Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality • Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies • Serve as a liaison between Epic modules • Serve as a professional and technical mentor to teammates • Recognized as a subject matter expert and advanced individual contributor • Serve as advocate for department initiatives and processes • Facilitates a positive and collaborative work environment • Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate

Employment Status: Full timeShift: Day (United States of America)Facility: Remote - VARequisition Number: R159290 Internship- Health Analytics Research (Open) How You’ll Help Transform Healthcare: The Intern supports departmental operations within an assigned department while gaining hands-on, practical experience in the healthcare field. Interns work under the supervision of a department leader or designee and contribute to daily operations, projects such as research or strategic initiatives as well as other duties as assigned. Student Internship opportunity with our Health Analytics Research team. Summer position. Pre-Med interest a plus due to this summer's project. GPT experience a plus. Remote Internship opportunity. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia. - Work under the supervision of a department leader or designee to complete assigned duties. - Assist with operational, administrative or professional tasks aligned with department needs and the intern’s academic program. - Observe, document, and communicate work progress, findings, or issues to the supervising leader or team. - Interact and communicate effectively with individuals at all levels of the organization using appropriate communication methods. - Participate in staff meetings, project meetings, and interdisciplinary discussions as requested. - Proactively seek out learning opportunities, manage time effectively, and appropriately prioritize assignments. - Follow all organizational policies, procedures, ethical standards, and confidentiality requirements. What We Require: Education: Two years of high school required. Some internships may require a bachelor's degree; or enrolled in and nearing completion of an undergraduate degree or terminal degree in a field relevant to the internship Licensure, certification, and/or registration: Clinical interns may be required to be enrolled in an accredited professional program (e.g., pharmacy, nursing, allied health) and meet regulatory or licensure-related requirements. Other Minimum Qualifications: Ability to work efficiently, manage time wisely, and follow policies and procedures with minimal supervision. Strong communication, organizational, and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Demonstrated initiative, professionalism, and willingness to learn. Ability to maintain confidentiality and handle sensitive information appropriately. Must be at least 16 years of age. Assignments that use chemicals or power tools require intern to be at least 18 years of age. This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Recruiter: Chris FitzgeraldRecruiter Email: cdfitzgerald@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: - Comprehensive Medical, Dental, & Vision Benefits - Employer Funded Pension Plan, vested after five years (Voluntary 403B) - Paid Time Off (accrued from day one) - Onsite fitness studios and discounts to our Carilion Wellness centers - Access to our health and wellness app, Virgin Pulse - Discounts on childcare - Continued education and training