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OSEA Malibu logo
OSEA Malibu

Skincare from the Sea! Harnessing the bioavailable powers of Earth + Ocean essences.

Retention & Loyalty Marketing Manager

MarketingMarketingOtherRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

79 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Retention & Loyalty Marketing Manager

OSEA Malibu

As Retention & Loyalty Marketing Manager, you will own and evolve OSEA’s CRM and lifecycle marketing ecosystem—including email, SMS, direct mail, loyalty, and subscription programs. - Plan calendar, brief and execute email, SMS and direct mail campaigns to engage and retain customers. - Create and implement automated campaigns that elevate the brand messaging while driving conversion to meet goals. - Segment customer lists based on behavior, demographics, and preferences for highly targeted communication. - Monitor, analyze, and report on performance metrics, providing recommendations to optimize campaigns and automated messaging and drive continuous improvement. - Oversee and optimize the subscription program, driving customer acquisition, retention, and lifetime value. - Collaborate with cross-functional teams to enhance subscription offerings and customer experience. - Lead the ongoing optimization, management, and execution of the Sea Rewards loyalty program to strengthen customer retention and lifetime value. - Develop and implement new point-based reward structures, exclusive perks, and personalized incentives that deepen engagement and encourage repeat purchases. - Analyze loyalty and customer data to uncover behavioral insights, and translate findings into program enhancements that improve participation, engagement, and overall program performance. - Develop comprehensive customer journey maps to identify key touchpoints for effective communication. - Implement strategies to guide customers through the entire lifecycle, from acquisition to advocacy. - Work collaboratively with other teams to ensure a seamless and consistent customer experience. - Analyze behavioral touchpoints to optimize and increase customer retention rate.

Job Requirements

  • Bachelor’s degree in Marketing, Business, or a related field.
  • 3-5 years of experience in CRM or Lifecycle Marketing within the beauty or consumer packaged goods (CPG) industry.
  • Hands-on experience owning email marketing, SMS marketing, subscription programs, and loyalty programs required.
  • Direct mail experience preferred
  • Proficient in marketing automation tools and CRM platforms (i.e. Klayvio, PostScript, Post Pilot)
  • Analytical mindset with the ability to interpret data and derive actionable insights.
  • Excellent communication and collaboration skills.
  • Creative thinking and a customer-centric approach.

Benefits

  • What We Offer**
  • Medical, dental, and vision
  • Flexible Spending Account (FSA)
  • Quarterly wellness and technology stipend
  • 401(k) match (up to 4%)
  • New hire work from home stipend
  • Up to 3 months of parental leave for eligible team members
  • Flexible PTO
  • Paid company holidays
  • 4 days to volunteer per year

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