• Own project scopes, schedules, and budgets from kickoff through closeout. • Manage multiple smaller projects or several complex projects simultaneously. • Coordinate and manage internal discipline teams and external subconsultants to ensure timely and accurate deliverables. • Prepare, track, and submit monthly project invoicing. • Monitor project performance and proactively identify and resolve risks, scope changes, and schedule impacts. • Ensure projects comply with client requirements, contractual obligations, and Revamp quality standards. • Prepare and review project scopes, budgets, schedules, and work plans. • Review complete project documents for conformity, quality assurance, and contractual compliance. • Apply standard project management procedures and criteria with independent judgment. • Serve as a primary point of contact for clients on assigned projects. • Lead and participate in project meetings with clients, internal teams, and subcontractors. • Present project status, risks, and key issues clearly and confidently to stakeholders. • Review client standards, best practices, and project-specific requirements and ensure alignment across teams. • Assist with proposal development, including scope definition, budgeting, and scheduling inputs. • Assign tasks to and direct discipline team members to complete project assignments. • Plan and coordinate detailed aspects of engineering work in collaboration with technical leads. • Provide mentoring and guidance to less experienced project and engineering staff. • Support a collaborative, accountable, and transparent project team environment.

• Lead integrated project planning across all workstreams — functional, data, technical, and change — ensuring sequencing, dependencies, and milestones are tightly managed. • Plan, schedule, and coordinate key workshops and activities in collaboration with solution architects, functional leads, data leads, and technical teams. • Maintain end‑to‑end visibility on scope, timeline, resources, and quality, proactively identifying risks and driving resolution. • Monitor project costs, profitability, and payment milestones, ensuring accurate forecasting, timely invoicing, and financial compliance. • Utilize SAP Cloud ALM, Smartsheet, and AI‑enabled automation tools to streamline reporting, governance, and performance tracking. • Serve as a trusted advisor to customer counterparts, providing clear guidance, managing expectations, and confidently saying 'no' when needed to protect project integrity and delivery success. • Support executive reporting, steering committee preparation, and alignment with Syntax’s internal governance standards. • Foster a collaborative, accountable delivery culture that balances quality, efficiency, and customer value.

• Support the development and maintenance of project plans, timelines, milestones, and trackers to enable effective execution of HR initiatives. • Coordinate assigned project tasks and deliverables, track progress, and follow up on actions to support on‑time completion under the direction of a project manager or lead. • Schedule and facilitate project meetings, prepare materials, capture notes, and communicate updates to ensure alignment and follow‑through across project participants. • Maintain accurate project documentation, including status reports, meeting notes, action logs, and risk/issue trackers, ensuring information is current and accessible. • Identify and log project risks, issues, and dependencies, escalating concerns to project leadership for resolution and guidance. • Operates within clearly defined project scope, processes, and priorities. Work is performed under the guidance of a project manager or senior team member, with decisions escalated as appropriate. Responsible for coordinating and executing assigned tasks; does not independently set project direction, approve changes to scope, or make budgetary decisions. Applies standard procedures and tools to identify issues, track risks, and surface concerns. Escalates issues to project leadership for resolution. Interacts regularly with HR team members, project stakeholders, and partners to gather information, share updates, and support alignment. Influence is primarily through coordination and follow‑up rather than authority. Impacts project efficiency, communication flow, and delivery quality through accurate tracking, documentation, and coordination.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Project Management Who is Mastercard? We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, and a technology innovation lab. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Job Title Director - Regional Lead Mastercard Experience Center Overview Mastercard Foundry is a global innovation group focused on the evolution of technology and consumer trends and the implication of these forces on the payments and commerce industry. Foundry is a collective of interdisciplinary teams powering Mastercard's ability to create and deliver differentiated products, services, and experiences. Within the Foundry, the Mastercard Experience Centers (MECs) is a unit that engages with customers to demonstrate Mastercard's solution offerings. The MECs are interactive and immersive spaces designed for our customers and partners to understand the breadth of our brand, explore innovative solutions, and unlock new growth and partnership opportunities. Our platform enables customers to explore digital commerce capabilities relevant to their evolving needs at seven global in-person locations and through remote-hosted customer sessions. The primary remit of this role is to lead onsite management of the MEC, ensuring global consistency in the end-to-end customer experience, operations management, visitor curation, and visits. Additionally, the role is responsible for developing and presenting content across a broad range of subjects, including digital payments, emerging technology, consumer behaviors, cyber security, data technologies, and next-gen experiences. Qualified candidates will be able to answer the following questions: • Are you comfortable sharing stories with diverse groups of varying seniority?• Are you able to manage a diverse set of stakeholders?• Can you demonstrate strategic thinking and how that applies to business development activities?• Do you have experience in managing and facilitating content workstreams?• Can you work with partners to produce creative content for a variety of customer segments? Role Your day-to-day responsibilities will include being the principal Mastercard ambassador managing the regional MEC end-to-end visitor journey and operation, collaborating cross-functionally at a global and regional level. Daily, you'll host a variety of stakeholders and interact across Mastercard to ensure internal and external customer satisfaction. You will partner with partners in the Foundry, regional innovation leads, product and R&D, product, communications, marketing, and account to prioritize product demos and maintain technical requirements to deliver an optimal experience to customers and stakeholders. Your day-to-day responsibilities will include producing custom presentations to articulate Mastercard's leadership position in payments/Fintech, inclusive growth, cybersecurity, data services, and innovation through thought leadership and content strategy. The right person for this position will demonstrate a high level of creative problem-solving, a strong personal presence, the ability to manage change, thrive under pressure, a focus on execution, details, and organization. Responsibilities: Manage the day-to-day operations of the Experience Center, ensuring all equipment and the overall physical space is running optimally• Curate and host customer, policymaker, student, media, and special events • Deliver presentations on emerging tech, payment, and commerce trends• Gather and measure visitor insights and capture evolving customer needs and market learnings• Coordination with regional account/sales/trade show teams• Take a consultative approach and host workshops with clients• Manage experiential activations for special events• Gain a complete understanding of all MEC features and capabilities and the potential impact on key stakeholders, including customers and partners.• Develop and distribute all internal and external release related communications, including schedule, system impacts, and release notes • Manage the day-to-day operations of the Experience Center, ensuring all equipment and the overall physical space are running optimally• Curate and host customer, policymaker, student, media, and special events • Deliver presentations on emerging tech, payment, and commerce trends• Gather and measure visitor insights and capture evolving customer needs and market learnings• Coordination with regional account/sales/trade show teams• Take a consultative approach and host workshops with clients• Manage experiential activations for special events• Gain a complete understanding of all MEC features and capabilities and the potential impact on key stakeholders, including customers and partners. All About You • 10+ years of experience in consultative sales, business development, and strategic communications--we strongly prefer payments, SaaS, FinTech, or consulting experience.• Exceptional storytelling skills and demonstrated ability to communicate complex ideas clearly and compellingly, excellent written and verbal communication skills, with a portfolio of writing experience.• Superior relationship-building skills• Design thinking trained and able to facilitate workshops• Able to work collaboratively• Business and outcome-focused• Highly organized and able to manage multiple priorities• Self-motivated with a track record of delivering success while operating within a fast-paced, team environment Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges New York City, New York: $172,000 - $283,000 USD