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Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran. As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check. Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Support Specialist I
Location
United States
Posted
91 days ago
Salary
$22 - $32 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Support Specialist I
Robert Half
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Robert Half is seeking a Support Specialist I who will coordinate, diagnose and troubleshoot incoming global employee support interactions. Provides Robert Half or Protiviti support services on technical, hardware, and information technology issues reported by employees involving laptops and desktops from local and remote personnel (may include candidate and branch location support as needed) using various remote access methods. - Provides timely resolution of problems or escalation on behalf of customer to appropriate escalation technical personnel. - Provides timely case (incident) status updates to management and end-users. - Supports and maintains effective user relationships. - Adheres to standard operating procedures and customer service guidelines relating to remote IT support. Qualifications - High School diploma or equivalent. College degree preferred. - A+ & Network Essentials preferred. - 1 year technical support experience preferred. - Basic PC troubleshooting knowledge. - Basic level of experience with using Microsoft Office Suite. - Basic understanding of Windows OS and remote connectivity methods. - Effective oral, written, and interpersonal communication skills. - Ability to work using set processes independently and with others. - Ability to demonstrate a sense of urgency. - Ability to share knowledge with team. - Ability to demonstrate a professional communication manner. - Adhere to standard of conduct in keeping with RH's LEAD Principles. - Ability to multi-task and adapt to changing priorities or processes. - Demonstrated basic problem-solving and organizational ability. - Decision making ability and time management skills. - Ability to handle escalated and time-sensitive issues. - Ability to research issues and exercise judgment. - Ability to follow directions and procedures. - Ability to demonstrate reliability and attendance. - Ability to prioritize work assignments. - Ability to manage conflict. - Ability to maintain confidentiality. Requirements - The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location: $21.63 - $31.73. Benefits - Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance. - Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Job Requirements
- High School diploma or equivalent. College degree preferred.
- A+ & Network Essentials preferred.
- 1 year technical support experience preferred.
- Basic PC troubleshooting knowledge.
- Basic level of experience with using Microsoft Office Suite.
- Basic understanding of Windows OS and remote connectivity methods.
- Effective oral, written, and interpersonal communication skills.
- Ability to work using set processes independently and with others.
- Ability to demonstrate a sense of urgency.
- Ability to share knowledge with team.
- Ability to demonstrate a professional communication manner.
- Adhere to standard of conduct in keeping with RH's LEAD Principles.
- Ability to multi-task and adapt to changing priorities or processes.
- Demonstrated basic problem-solving and organizational ability.
- Decision making ability and time management skills.
- Ability to handle escalated and time-sensitive issues.
- Ability to research issues and exercise judgment.
- Ability to follow directions and procedures.
- Ability to demonstrate reliability and attendance.
- Ability to prioritize work assignments.
- Ability to manage conflict.
- Ability to maintain confidentiality.
- The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location: $21.63 - $31.73.
Benefits
- Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance.
- Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
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