Job Description About FIS Are you driven by rigor, inspired by impact, and energized by what’s next? At FIS, you’ll engage with the most consequential challenges at the intersection of financial services and technology. We operate with the conviction, discipline, and pace expected by the world’s most exacting stakeholders. Our edge is our people—individuals who combine judgment with curiosity and deliver results through openness, ownership, and craftsmanship. About the team We are a discreet, high-performing group entrusted with supporting a marquee client in Puerto Rico. You’ll be surrounded by colleagues who collaborate with clarity, share knowledge generously, and hold one another to a high bar. We win as a unit and amplify each other’s strengths—always. What you will be doing You will be the trusted first point of resolution for remote technical needs across applications, endpoints, and core services—owning issues end-to-end or mobilizing the right partners when escalation is warranted. - andle access administration in Active Directory and perform account lifecycle maintenance. - Configure computers with operating systems and applications. (no on-site visits or equipment pickup) - Manage mobile devices and authenticators via Azure. - Work with precision and document actions with clear, concise notes. - Support a remote-first operating model as the team continues its transition to increased remote work. What you bring - Proven experience with service desk operations and enterprise ticketing platforms. - Practical understanding of SLAs and remote support environments. - Strong technical depth across Windows, printers, and scanners. - Ability to diagnose and resolve Windows issues methodically. - A calm, service-oriented presence on technical support calls. Added Advantages · Background in technical call centers, service desk, or desktop support · Proficiency in Windows/application installation and fault isolation · Experience supporting mobile devices and modern authentication solutions What we offer you - A culture built on collaboration, accountability, flexibility, and respect. - The opportunity to tackle mission-critical problems in financial services & technology. - The ability to work remotely from home on select occasions. - Meaningful pathways for professional and personal growth. - A competitive total rewards package. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

• Lead and manage audit engagements from planning through completion • Supervise, mentor, and review work of audit staff and seniors • Serve as primary client contact and manage audit relationships • Review workpapers and financial statements for accuracy and compliance • Identify and resolve accounting and audit issues; ensure regulatory compliance • Contribute to audit process improvements and business development efforts

• Own IAM provisioning and lifecycle across Okta, Rippling, Google Workspace, and other tools, including automated onboarding/offboarding, SSO, SCIM, MFA, and periodic access reviews • Configure and maintain MDM for macOS and Windows fleet, enforcing disk encryption, patching, firewall policies, and device compliance baselines • Automate IT workflows using Python, Bash, or PowerShell; build integrations between systems via APIs, develop self-service tooling, and reduce manual toil • Support SOC 2 Type II and ISO 27001 certification processes, including evidence collection, control implementation, policy enforcement, and audit readiness • Manage vulnerability scanning, patching schedules, and incident response procedures for corporate endpoints • Maintain compliance documentation and respond to customer security questionnaires • Administer SaaS applications, including licensing, configurations, integrations, and user management • Manage corporate network infrastructure including VPN, DNS, and office IT setup • Own hardware lifecycle management, including procurement, provisioning, inventory tracking, repairs, and offboarding collection for all employee devices

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you ready for your next career adventure?! Integrated Management Strategies (IMS) is an award-winning, fast-growing woman-owned small business in the Washington DC area, specializing in healthcare, technology, and management consulting. We are seeking an experienced IT Specialist to join our healthcare consulting practice. The role is a full-time remote position; however, candidates must be located within a commuting distance of Vienna, VA. What you'll do: - Laptop and Device Management for all hardware, software licenses, and other related IT assets, including capital planning management. - Support the organization’s compliance with the Cybersecurity Maturity Model Certification (CMMC) and related U.S. Department of Defense cybersecurity requirements. - Maintain cyber security and data security protocols for protection of all sensitive data. - Install, configure, and troubleshoot for computer hardware and software. - Recommend improvements and services to executive management. - Assist with new hire onboarding account setup and change requests. - Manage helpdesk ticketing system and function as primary point of contact, providing computer users with problem-solving support on all levels in a timely manner. - Manage IT projects as needed and assist with other departmental projects. Qualifications - Bachelor’s degree or graduate/higher level degree in the fields of Information Technology or related field of study is desired. - Two plus years’ experience in the following: - Microsoft Administration - Networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP - PC Repair, troubleshooting, deployment, and liquidation - Knowledge of current security mandates/compliances with concentration in federal compliance requirements. - Customer support - Microsoft Power Platform Fundamentals certification desired. - Experience working with U.S. Department of Defense cybersecurity requirements. - Strong understanding of Cybersecurity Maturity Model Certification (CMMC). - Cloud and Cyber security certifications are desired. - Excellent problem solving and troubleshooting skills. - Flexible to work off-hours as needed, including some potential evenings and weekends. - Ability to manage confidential information with discretion and professionalism. Benefits - Integrated Management Strategies is an equal opportunity employer committed to diversity and inclusion in the workplace. - Prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, pregnancy, status as a protected veteran, or any other protected characteristic as outlined by federal, state, or local laws. - If you are an individual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to hr@im-strat.com. - E-Verify® is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. - The salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. - The actual salary rate for this position will be determined by a number of factors, including scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate, and other conditions of employment.